“Very fast delivery (although I paid for that). The device was well wrapped and worked perfectly. There was good communication from Projector Planet and DPD Delivery.
I would use them again and recommend them to anyone else happily.”
“Although it was more than I had been quoted I ordered a projector from your projector planet website, which advertised it would have a HDMI cable slot (the only criteria I searched for). However once the projector arrived, later than quoted, it did not have a HDMI cable slot. I rang the store to rectify the problem (as the projector was needed for that evening) however I was rudely told that although the mistake was at their fault for misadvertising the product, due to the fact I put down that I was buying the projector for my business, it would be non refundable. After a long and tiresum discussion I was granted an exchange as a ‘gesture of god will’ .
However to my horror, after driving 50 miles to Projectorplanet.co.uk I was then told the only projector they had in stock with a HDMI cable was an additional £40 left with no option as I was only offered an exchange, I paid the additional £40, despite paying a £3.95 next day delivery on the original order, taking half a day off work and traveling to the store.
I have never received an apology from projectorplanet.co.uk and was treated as though I had brought the issue on myself.
I wish I could say that I am now happy with my product but I find the quality poor, especially when compared to other cheaper models on the market.
Many thanks
Sinead Wilson”
Dear Customer,
I am sorry to hear of the issue(s) you have experienced with your product(s).
Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance.
Regards,
Projector Planet Returns Team
“I bought the Optoma HD131Xe Ultimate Full 1080P Home Cinema 3D Projector,18000:1 Contrast Ratio,24 Frames per second, 95.8VC01GC0E, have used it now for 4 months, it is a very quiet unit ( very low noise while running ). Picture quality is brilliant, bought the Optoma Panoview DS-1123PMG+ 16:10 Manual Pull Down Screen,DS-1123PMG+ screen with the unit ( about 10 foot across ). The 3D picture is excellent ( they do say the bigger the screen the better 3D affect ) Projector planet customer service was very good, very fast delivery of your order, arrived next working day. Project Planet, Excellent would use again 100%”
“We have had trouble in sending back Optima Projector PK320 with the people you use for collections.
We had to send back in post ourselves in the end.
That was the only problem we had with your services,other than that very polite staff and very helpful on the phone regarding this matter.
Overall I would recommend your services to anyone else,very professional outfit and also very informative staff.”
“The projector screen I ordered was broken on arrival. Although I notified within the terms of business I was told I could not have my money back. I have returned the goods at my cost and requested my money back. I have been told I can only have a repair and that there will be further costs. I have heard nothing from them since 4 April
At present Projector planet have my screen and my money. They do not adhere to their terms of business and do not comply with the Sale of Goods Act.
I will NEVER shop with them again nor recommend anyone else to.
I will retract this opionion if I get a fair result from Projector Planet”
Dear Customer,
I am sorry to hear of the issue(s) you have experienced with your product(s).
Please note that our terms of business do clearly state that business customers must report any damage on arrival within one working day.
However, this was replaced for you accordingly shortly after return.
Please do not hesitate to contact us on 0121 202 0030 (Option 2) with any additional queries.
Regards,
Save On Laptops Returns Team
“Brilliant to deal with. Very quick service and delivery. Item just as described and my Son is really pleased with the projector. Would highly recommend this company and their products.”
“Good price, communications and super fast delivery - in fact too fast. I ordered the screen whilst away visiting family, expecting free delivery within 5 days, but it arrived home the next afternoon - before I got home!”
“Very pleased with this product for the price. It is very clear for use at home watching movies and for giving presentations in a work environment. It is a bit bulky in terms of mobility especially when travelling to give presentations without a vehicle and sometimes the connections to the computer can be a bit tricky for someone like myself who is not too technological but overall fabulous quality for price.”
“I needed a video projector to help me deliver my presentations on beekeeping. After alot of research looking at projectors in my price range from several companies I decided to purchase a BenQ MX518 projector from Projector planet (part of Box Ltd) . My order was quickly dealt with and the projector delivered safely and in good working order. I was impressed by the way they kept me informed by series of emails they sent to what was happening in terms of my order being processed, dispatched and delivered, even telling me that name (Neil) of the DPD delivery driver. All this was very reassuring and would recommend this company to others.”
