“results are good, but it takes a very long time to get there and e mails seem to be ignored”
Posted 5 years ago
We're pleased you found the results good, but are disappointed we didn't meet your expectations in terms of time scales and communications. This is something we are working hard on to make sure we exceed our clients expectations going forward.
“Please address me as Mrs.Sissons in future. Thank you.”
Posted 6 years ago
Dear Mrs Sissons, I'm very sorry your title was incorrect in our records. We have updated your file and will endeavour to ensure this does not happen again. Yours sincerely, Ian Floyed, Managing Director, Profile Financial Solutions