“I am very pleased with your products but the courier company is not quite good. The first time on Monday I wasn't at home and they needed a signature so I arranged for Friday and the courier left it in the lobby, he didn't go to the 5th floor for a signature”
Hi Jolanta,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you was pleased with the products. We are sorry to hear the issues you had with the delivery. We will raise this with our courier service regarding this.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Cheap prices, wide variety of materials. Easy to order, the delivery charge was way to expensive for what I actually ordered. The delivery charge should be reflected in the amount that you order and not just one price for all. I was also not kept up to date with my delivery, and I had to call a few times to see when my order was going to be delivered. In the end I asked for the delivery companies name and I had to ring them direct to find out where my order was. My delivery charge was far too much for my small order.”
Hi Perry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you was happy with the prices and wide variety of materials. We are sorry to hear about the experience you received via tracking your order. The delivery charges are done on weight and location not quantity. I can see that you ordered Hardie backer boards, Trim and Adhesive so this would have to be palletised.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Easy to order but customer service not particularly helpful.
Was supposed to get a call an hour before delivery but just turned up and they couldn't or wouldn't get a tracker on it.”
Hi Karl,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry to hear that the courier service Pallex did not call you before delivering. We will raise this with our accounts manager at Pallex.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good service: simple website and prompt delivery. However the trim I purchased didn't meet expectation of colour and was unusable (box trim was meant to be bright Rose but has virtually no colour)”
Hello,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to be the best in the industry and we are glad we met your expectations with a quick delivery. In regards to the trims, if you contact us on 01604859800, we may be able to assist further.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Not impressed with your courier DX IT WAS A SHAMBLES.received notice of delivery on friday 28th arriving between 3pm & 5pm looked on tracker to view progress,By 7pm no delivery and tracker disabled. Monday 31st received notice of delivery which arrived but was only half of order ( tape no skirting ) Finally received notice of delivery on 1st aug no tracking but it did actually turned up.”
Hi Melvin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry to hear about your experience with our courier service DX. We will raise this with our DX account manager. At PTT, we strive to provide a prompt and efficient delivery service. It is important to us that our customers orders arrive promptly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hello Fozlul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we work extremely hard to ensure all orders are dispatched and delivered within a timely matter. We are glad to hear you are pleased with the service received.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hello Nigel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear about your experience with us. At PTT, we strive to provide quality products at competitive prices.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Product was perfect no complaints. Delivery was ridiculous. Was supposed to be with me on Friday (I paid for the faster delivery ). Finally received everything the following Wednesday. The customer gave me a serious amount of grief because of it.”
Hello Garry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
At PTT, we strive to provide quality products at competitive prices. Our team works diligently to pack and process our customer's orders so that they arrive promptly. Unfortunately on this occasion, I can see a huge delay with the courier has dampened your experience with us. We have escalated the feedback to our account manager at the courier to investigate to avoid situations like this reoccurring.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Very reasonable price would have given 5 stars but delivery times very vague no set day given then a text saying would be on 4th July had a phone call on 3rd July saying delivery outside house, I was at work so they took it back and said they'd deliver next day but couldn't say if it would be am or pm”
Hi Catherine,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're glad to hear that you found our prices reasonable and we appreciate your positive rating. However, we apologise for the inconvenience you experienced with the delivery process. We strive to provide accurate and timely information to our customers, and we apologise if this was not the case in your situation. We take customer feedback seriously, and we will use your experience to improve our delivery processes. We will review our communication protocols to ensure that delivery times are communicated more clearly in the future, with specific information regarding the AM or PM slot.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Product arrived in very good packaging, my only complaint would be you stated on purchase the delivery time to be 3 days it was over a week before it was delivered.”
Hi Noel,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are thrilled to hear that that your order was packaged efficiently. We are sorry to hear about the delivery time and we will raise this with our fedex account manager. At PTT, we strive to provide fast delivery service with our couriers. There are times this is out of hands and issues arise. Our team at PTT, work diligently to sort any issues out and provide communication to our customers. We thank you for your patience and look forward to serving you again.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Colin,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are delighted to hear that you were satisfied with our service and the delivery of the adhesive. At PTT, we take pride in our commitment to providing prompt and efficient service to our customers. We understand the importance of timely deliveries, especially when it comes to projects and deadlines. We believe that effective teamwork is essential in achieving customer satisfaction, and we are thrilled that our collaborative efforts made it happen for you.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“As a company fast dispatch and efficient - but sadly let down by their choice of 'courier' - at least in my case. I ordered next-day delivery - which would have been a Tuesday - FedEx made a number of errors which lead to delivery finally taking place on Thursday. FedEx tracking system is appalling and desperately needs updating. Pro-Tiler where genuinely apologetic and responded to all my communications. But an entirely frustrating experience for me nonetheless.”
Hi Paul,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We sincerely appreciate your kind words about our fast dispatch and overall efficiency. However, we deeply apologize for the disappointment and frustration caused by the courier service in your particular case. This is something we will raise with our Fedex account manager regarding this. We rely on our courier partners to provide a reliable and timely service, and we regret that FedEx did not meet the expected standards in this instance. We genuinely appreciate your patience and understanding throughout this frustrating experience. We are pleased to hear that our team at PTT responsive to your communications. We aim to provide exceptional customer service, even in challenging situations, and we're glad we could address your concerns promptly.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good people to deal with, great products, however their courier ( Fedex) performed terribly. I was given four delivery slots over 2 days and it eventually arrived on day 3. Shocking.”
Hi Mark,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We truly appreciate your kind words about our team and products. However, we are genuinely sorry to hear about the inconvenience you experienced with the delivery service provided by Fedex. This is something we will raise with our accounts manager. Your satisfaction is of utmost importance to us, and we value your feedback as it helps us improve our services.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Philip,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're thrilled to hear that you are happy with our product and that the delivery was prompt. Providing high-quality products and ensuring timely delivery are top priorities for us, and we're delighted that we met your expectations in these aspects. We apologise for the inconvenience you experienced with PayPal not working during your purchase. We understand the frustration this may have caused, and we want to assure you that we take this matter seriously.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Good product that did the job and looks great. Slight negative is the advert is unclear whether the ends are included with holes for wires. They are not included.”
Hi R Hutton,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We're glad to hear that you found our product to be good and that it fulfilled its purpose while looking great. We appreciate your feedback regarding the clarity of our advertisement. We apologise for any confusion caused by the lack of information about the inclusion of ends with holes for wires.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
“Product was good but packaging leaked whilst in transit. Labelling should have been applied to keep the product upright.
Edit: pro tiler called me and refunded my postage which shows good customer service so I increased my 3 star review to 4 stars. Unfortunately I still lost some of the product making it not a 5 star experience.”
Hi Gary ,
Thank you very much for taking the time to leave us a review, and for shopping with Pro Tiler Tools.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
Apologises in regards to the box being damaged. I will raise this issue with our Fedex account manager. At PTT we strive to get customers orders to them promptly and carefully. We will raise this with the relevant department regarding labelling for products that could be damaged in transit.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Pete,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
It's great to hear you found the product and the process of ordering simple. I have taken a look into your order which was placed on a 1-3 working day delivery. This was ordered on Friday 26th May and delivered on Wednesday 31st May, which is on the 3rd working day due to the bank holiday.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Stephen - Pro Tiler Tools
Hi Terry,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
We are sorry to hear you found our postage price to be expensive and apologise if this caused you any inconvenience. I can see that the items you ordered were tile trim which does have an increase in shipping charges due to their size (2.5m).
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
Hi Jayesh,
Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools.
The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible.
If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need.
We hope to welcome you back again soon!
Many Thanks
Jay - Pro Tiler Tools
