Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,867 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,867 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 23rd April 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have not received the item ordered I’m unable to review. The courier company sent it back to you as they attempted delivery 3 times and I wasn’t home but I haven’t heard anything about what happens next”

Helpful Report

Posted 3 years ago

“Mug received smashed, asking for a replacement, they happily obliged, however this one also turned up with a crack and chip in it, refund requested. Box needs fragile putting on and maybe more protection inside.”

Helpful Report

Posted 3 years ago

Hi Emma, thank you for leaving a review. I'm sorry that both your original order and the replacement were found to be damaged upon delivery. We did trial adding fragile labels to our boxes, but found that this didn't have a positive effect on the number of breakages. We also added stronger bubble-wrap this year, which I'm pleased to say has brought down the number of breakages that occur. We'll keep working to improve this further, though as we're clearly not all the way there yet! Thank you for your feedback, and if there's anything else we can help with please do let us know. Best, Rob

Posted 3 years ago

“I've not received my order it said it was out for delivery on 6 th December and I've still not received it a week later”

Helpful Report

Posted 3 years ago

“Quite small sheet and arrived too late to use for my sons birthday”

Helpful Report

Posted 3 years ago

Hi Tracy, thank you for leaving a review. I'm sorry that your order arrived too late for the event. If you haven't spoken with our customer services team, please do. We're available on email (enquiries@printster.co.uk) and by phone (0330 223 2202). Thanks!

Posted 3 years ago

“They use yodel which is the worst delivery service. It never arrived, the staff gave me the wrong information saying it was on its way and I would have it soon and then came to find out it was never on the delivery van. complete waste of time. But got my money back.”

Helpful Report

Posted 3 years ago

Hi Hannah, thank you for leaving a review. I'm sorry that you had trouble with one of our carriers - we'll take the feedback on board and discuss this with them. I'm glad to hear our customer services team sorted you out with a refund.

Posted 3 years ago

“I ordered a small gift for a Secret Santa present on the 25th November. They said it would arrive between then and 1st December. It got to 1st December, I rang up and the shipment had somehow vanished. They offered to send another one but that didn't work for me.”

Helpful Report

Posted 3 years ago

Hi there, thank you for leaving a review. I'm sorry to hear that your order didn't arrive and that a replacement wouldn't arrive in time for you. I can see that our team has given you a refund for your order, and I hope that you manage to find a replacement gift in time. Take care!

Posted 3 years ago

“My parcels got delivered last week but I unfortunately didn't receive a note that they had put it in the green bin which got emptied. I emailed them and they responded straight away with the same order sent out again. The second parcels came but unfortunately I'm still missing an item that they forgot was on my order.”

Helpful Report

Posted 3 years ago

Hi Rebecca, thank you for leaving a review. I'm sorry to hear that there's a item missing from your redelivery. I've passed your details on to a member of our team who'll be in touch shortly. Please let us know if there's anything further that we can help with. Thanks!

Posted 3 years ago

“Ridiculous delivery time, missed the occasion”

Helpful Report

Posted 3 years ago

Hi Vanessa, thank you for leaving a review. I'm sorry to hear that your order took a while to arrive. Our couriers are super busy at the moment but are doing their best to get orders delivered on time. There are odd occasions where they do take a little longer than we'd like, and for this I do apologise. We're working on improving this :)

Posted 3 years ago

“If im honest I was expecting something of better quality for the price I payed.”

Helpful Report

Posted 3 years ago

Hi Marcus, thank you for leaving a review. If you're unhappy with your order, please do get in touch with our team. We're available on the phone (0330 223 2202) or by email (enquiries@printster.co.uk). Thanks!

Posted 3 years ago

“For the price of a sheet I think it’s a little pricey. I was very disappointed with the quality of the picture. I also was half expecting a more glossier paper. But nevertheless it a good idea. Adds that special touch for my families gifts. Was no delay with my paper, well packaged”

Helpful Report

Posted 3 years ago

“I ordered my wrapping paper with quite a lot of time in advance probably a week. All now I haven’t received it. I’m soo upset as this was a birthday present for my little nephew he would have loved it. I’ve had no correspondence since I’ve ordered and it was quite a lot of money for something that didn’t even come. To be honest I’d like my money back as I’m not very happy with the service.”

Helpful Report

Posted 3 years ago

“Item still not received”

Helpful Report

Posted 3 years ago

“Product was good. Received less paper than I ordered and delivery was not the 1-3 days they state, mine arrived 9 days after dispatch.”

Helpful Report

Posted 3 years ago

“The corner of one mat was chipped”

Helpful Report

Posted 3 years ago

“The face mask was very hard to breathe in and it doesn’t give much protection. I wouldn’t recommend.”

Helpful Report

Posted 3 years ago

“Ordered 2 parcels for 1 which was correct and the other one was wrong I think someone’s else’s. a bit disappointed as I needed the gift yesterday. Still haven’t received my other gift yet. Probably won’t order from here again”

Helpful Report

Posted 3 years ago

“They are the only mugs and cups I have that don’t have the logo on both sides of the mug”

Helpful Report

Posted 3 years ago

“Not what I expected, it’s ok as a spare but would not have paid the cost of it if I knew”

Helpful Report

Posted 3 years ago

“Loveky although needed a brighter finish and the medium li afire adult is pretty small wished I’d had large”

Helpful Report

Posted 3 years ago

“You sent the mug to my address and not the address I needed it delivered to. I’ve therefore had to post it on and missed the birthday”

Helpful Report

Posted 3 years ago

Printster.co.uk is rated 4.7 based on 18,867 reviews