“Thieves! I sent money for a product but then didn't approve the artwork as I didn't have confidence in them after their poor communication and they have refused to refund me. Avoid at all costs”
“Brilliant service from start to finish. They made a few suggestions for the advertising posters we needed and their ideas look fantastic in print. Ordered one day, proofed within the hour and delivered next day. Totally recommend this company.”
“Shocking!
I needed an item for next day delivery and spoke to someone in their team to ensure it would come through in time. I paid extra for the next day service, confirmed they had everything needed to ship my order on time.
I was promised and had email confirmation that I would.... Great News!
I chased this delivery on the next day, the day after.... and daily until I logged my complaint 1 week after it hadn't been received.
It wasnt until the delivery company managed to contact me (By opening the parcel) to state that there was no address label on this item just "Hayley!
I sent proof of this as requested to the complaints team, but they still take no responsibility.
This item is useless to us now and still not received after 2 weeks.
We remain out of pocket. Please find another source for your items.”
“Avoid these cowboys!
Had sign printed for our wedding. Arrived badly packaged and therefore damaged.
Upon opening, the quality is appalling, blurry at distances greater than 2m and not even the correct colour as per their own proofs!
Contacted customer services email who may as well be a bot who sends back generic replies, not even addressing any of my issues. Would not refund the amount as they deemed the quality of the print 'good' and kept referring me to their T&Cs which are shocking in the quality accepted and the return requirements.
I will be issuing a chargeback via my card provider and due to hassle alongside my wedding will look into small claims court against these incompetent printers.
Please ensure you read all of the other reviews for this company before daring a purchase to avoid the absolute garbage we got sent.”
“I ordered two banners, one was delivered the wrong size. My complaint was followed up and a corrected banner delivered by express courier. So all was good in the end.”
“Awful customer service. Awful service full stop.
I paid for an order. a week later the order arrived with the words "1 piece missing" writen on the box.
I opened it an of course 1 piece that I ordered was missing so I patiently waited for over a week and nothing arrived.
I spoke to their online customer service rep 3 times without a anything being resolved.
I tried calling their phone number 20+ times. Sometimes is doesn't even connect and not once has anyone answered the phone.
I've now emailed their complaints team 7 times and all I get is "I'll look in to it and get back to you by the end of the day"
Of course, they do not!
Worst customer service I've ever experienced and STILL they haven't sent me what I fully paid for.
Don't bother using them. They are inept”
“I place an order with them 30/06/2023 the only reason why I ordered with them was because they offered next day approval and delivery that will cost you a double price but if you are in rush …. so I was thinking that will be fast but unfortunately I was extremely wrong even though I payed double the price … the order was approved almost 5 days later due the fact that the person who took my order was unable to even do one thing right in adjusting the prints from the artwork so I had to change everything on the way that he would be able to only press a print as the company have a strict policy that you would communicate only with the person that take your order - so if they are not there or have a day off or are busy so took 3 days off that he had +2 days correcting his mistakes and sending him a new artworks until get approved then when finally get approved he informed me as it is to late he will proceed with the order the next day when he finally send the banners he forgot that I PAID extra for protection tubes for the transportation and safe keeping afterwards and didn’t send them when I emailed to remain them took them 5 days to respond and still haven’t bother to read the complaint and ask me for a “photos of the damaged banners “ I never say that the banners are damaged by the way so that only shows how incredibly incompetent they are ! THAT COMPANY IS A JOKE SAFE YOU SELF A STRESS AND MONEY AND ORDER FROM SOMEONE ELSE !!! The 5 star reviews are most likely from their own personal you can clearly see that most of the genuine reviews here are with similar problems!!!”
“Very poor quality banners. I wish I had read the reviews first. Their website talks about their 'cutting-edge 10,000sqft facility and unmatched quality' but the two banners I received have very poor quality print, both are damaged, and both missing an eyelet, so are useless.”
“Ordered A3 desktop stands with 48h turnaround just to get bad quality print in A4 format without actual stand. Been told by Chris that stand is out in post (it was not) and print need to be looked from far away (excuse for a bad print), and that the size shown on their website for the stand was a typo, yet it still shows the same size. They are avoiding refund telling I have stands.... I have some bad prints I could not use for the fair. Would give 0 if there was an option but it is not like they care anyway.”
“Really bad service, high resolution pictures provided but I noticed the email received for approval it was a low resolution so I sent another email with the instructions the pictures to use but they ignored it.i wrote to complain twice but not reply so I called and I got told they complying to term and condition, I did ask the email confirmation to check if it is the right picture but they went silence to me I only wish I would have checked people review before to deal with this unprofessional people.
I STRONGLY NOT RECOMMEND UNLESS YOU HAVE MONEY TO WASTE.”
“Terrible customer service, i placed an order on June 21st and 2 months later still no sign of the banner. Every excuse under the sun- lost, then it was posted, then checking with line manager. I have now had to claim back on my card.”
“Banner binned and payment written off. Not worth spending precious time on these idiots.
I would advise anyone about to order from PrintedToday to NOT. Shop local instead! There are loads of banner printers and you'll probably find one near where you are. I so wish I had done that from the beginning.
PrintedToday "may print today but they deliver next week": did not deliver on time and not as promised. Arrived 4 days later than promised and 6 days after the order date.
PrintedToday phone customer service: the people who are on the phones like Vince, are arrogant and don't seem interested in easy rectifications to customer problems. Vince actually thinks it is funny when you say you suffered due to delays (a time-critical event in my case). It's not nice to be laughed at when complaining about terrible service.
PrintedToday webchat customer service: Untrustworthy. I think it is farmed-out because when I referred to my webchat with "John" they laughed.
PrintedToday quality of products: Is not good. I ordered 2 hemmed banners. One arrived hemmed, the other not. Also, one of the banners (white background btw) has pixelated colour bleed off the black print.
PrintedToday goodwill and honesty: I was promised on webchat that if I ordered that morning and approved proofs by 12.30 the order would arrive 2 days later. I was asked to pay extra which I did. But they arrived 6 days later (after my event). When I complained all they did was make me send more emails and photos and laughed at me on the phone.”
“BEWARE, DO NOT DEAL WITH THIS COMPANY....WEDNESDAY Ordered my banner for next day delivery, AND TOLD THEM I NEEDED IT URGENTLY FOR SATURDAY AT THE LATEST. Was told the Designer Thomas Doherty would design the banner and I would get it for Friday. Thomas sent a design through for approval, it was abysmal. I sent him a PDF of a design my husband had todo to get the information across to them. I didn't hear anything from them the next day.The design was eventually approved and I was told I needed to pay extra for next day delivery. I asked them how much, but didn't get any response. I have been messaging and emailing them for days but still haven't had a reply from them. Utterly appaling company. I WOULDN'T GIVE THEM ONE STAR. I'll give them another day, if Idon't get a response I'm going to report them to trading standards.”
“Appalling service, the customer service provided by the company's online chat gave me false information about delivery times, charged me more for next day delivery but the order was never delivered on a promised day. When I called and complained asking for a refund, they rudely told me they will not issue the refund. Never using them again!”
“As other customers have said…it’s a complete scam and am reporting them to trading standards. Ordered a banner online 6 weeks ago with 48 hour delivery. Nothing arrived, they don’t respond to emails and the live chat they just closed the call without answering my question. Can’t believe they are still trading. Please use ANY other company!! Requests for a refund go unanswered. Be warned.”
