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Prime Oak Reviews

4.6 Rating 38 Reviews

92 %

of reviewers recommend Prime Oak

Company Reviews

4.6

Based on 38 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone

Prime Oak 5 star review on 10th April 2019

Mr & Mrs Goodfellow

Prime Oak 5 star review on 18th October 2018

Anonymous

Anonymous // 01/01/2019

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“Prime Oak came up with a wonderful design for our hay barn to enable ventilation and accessibility from all areas. They provided a superb service both during and after construction. I would definitely recommend PrimeOak products and their outstanding customer service and support.”

Posted 5 years ago

“Great product and service!”

Posted 5 years ago

“I don't have enough words to say how wonderful the team are at Prime Oak. The Orangery is totally perfect and the team have been superb with any questions. They are very knowledgeable, incredibly helpful and very professional. It's been a pleasure from the first call to the glorious end result. Thank you”

Posted 5 years ago

“Prime Oak built our Orangerie 3 years ago. It has transformed our home bringing the kitchen and orangerie to the heart of everything. Looks amazing and everyone comments on it. A little expensive but great product”

Posted 6 years ago

“Little Lodge was finished on time and within budget. It was a finalist in the LABC building excellence awards and is a beautiful home. The house was built and completed in 14 weeks and the service recieved from Prime Oak was excellent.”

Posted 6 years ago

“Fantastic project from start to finish. Any queries or questions we had were dealt with quickly and efficiently. Very pleased with the end result!”

Posted 6 years ago

“I gave a rating of 4.5 out of 5 and the reason why full marks were not given was because of the following; - There are no latches and hooks fitted on the outside of the double doors, meaning that when the doors are fully open one has to put stoppers at the base of the doors. If not, the wind is going to slam the doors shut. Was it part of the design not to have such? - The installers left a lot of nails on the outside of the building. Hazardous against tyres seeing that the unit is storing 6 x vehicles. - Tins of the application liquid needing to be ‘brushed on’ should be offered as part of the deal seeing that it is left to the responsibility of the customer to apply. It would save the customer having to source and collect from an outside supplier. - Customers should be notified to expect the oak beams to ‘leach’ thus leaving dark stains which would in time fade away. Leaching does spread onto the brick work below and looks odd. We were also told it would fade away. We trust that the above is useful for your management team. David Scales”

Posted 4 years ago

“Top quality oak framed building installed in a day. You need to organise your own builder to do the ground work / roof and coordinate the work - which was a new experience for us, but came together nicely in the end.”

Posted 4 years ago

“Prompt and efficient service, very pleased with the end result. Would use again.”

Posted 5 years ago

“We are thrilled with our Prime Oak Orangery which fits beautifully alongside our dining room and blends in with our Arts & Crafts style home. Friends have almost unilaterally remarked “wow” and “how classy” to our extension which has almost certainly added value to the property. We can’t help but smile when we are in the new room which with the bi-fold doors open brings the garden into our family home.”

Posted 5 years ago

“Love the building good service prior and during build Had a leak once winter started , it was built in July took us three attempts to get it mended outside never sorted out damaged inside ( stain on wood) repainting did that ourselves so disappointed by after care However love the room used everyday”

Posted 5 years ago

“Following a vey poor start due to the resignation of our Salesman/designer that left us in limbo for several months, the oak structure arrived on schedule and was erected on site with minimal difficulty. Any issues were quickly addressed by the Primoak team. Now complete, our new garden room that replaced a crumbling lean-to sunroom is regarded by ourselves and friends as a beautiful enhancement to our cottage. The design complements the main building in style and blends into the garden naturally. It is warm and light and a joy to be in. Well done Primoak and thank you”

Posted 5 years ago

“Excellent product and I love the finished garage, garden room and mezzanine. A lack of team work with the builders marred the experience and let the company down. Several errors could have been rectified early but the build carried on in the hope that no one would notice and then the issues were too late to address. I would consider using Prime Oak again but definitely with a different on site team.”

Posted 5 years ago

“The installation of the frame and windows was excellent. No issues at all. The roof was a different matter though and required a recall of the roofer to repair several leaks. I am still awaiting a roof opening appliance”

Posted 5 years ago

“High quality product and great craftmanship. The installation was flawless and the finished product is excellent.”

Posted 6 years ago

“My prime oak orangery is perfect - it houses my kitchen and looks onto my garden and totally makes my house. The designer completely got what I wanted and designed exactly what I was hoping for. The guys who came and put it up were great , cheerful and efficient - I think it took one week longer than originally advised - that was the roofing part of exercise. My only gripe would be that prime oak seemed a bit resentful of the fact that I was using my own builders (even though the architect sAid that was fine) For the groundwork’s - I did get a quote from the firm recommended by you but elected to go with the team I knew. Despite the fact that we were asked to call yourselves if we had any queries it was incredibly difficult to get calls returned my builders called, yet when I Called I got immediate reply and then Had to hand phone to builder - it was annoying and happened more than once. In the event everything was perfect , indeed the boys who put the frame up said it was one of the best prepared sites they had ever worked on! Only other problem is a door that can be very tricky to lock in winter But fine at the moment and I’ve just had a Second d window catch break, one alreAdy replaced by yourselves but A second one needs replacing too! All inall a wonderful product much enjoyed by myself and family, great team working on site only marred by the poor communication during the preparation of site . I am a happy customer and know of two friends who have used your company as a result of seeing my kitchen!”

Posted 4 years ago

“The rating of acceptable is due to the fact the initial erection of the frame was completed late on a Friday afternoon when my builders then couldn’t cover it adequately, one of the posts needing to be replaced at the outset and several leaks since then. The after care service provided by Stuart has been excellent.”

Posted 5 years ago

“Whilst I was happy with the overall build of the garage there were a number of elements of the overal project which were not good or are areas that other firms have a better service offering. The upfront ‘sales’ seem to be done by sales reps not actual employees of PrimeOak. There focus is on getting the contract agreed and whilst the rep who worked on my project did get involved in the project at some stages there were times that they were radio silent. In addition there didn’t seem to be any coordination between the head office and they sales rep. I think service could be improved if there was a project manager dedicated to each project and ideally being the sales rep. Secondly other companies provide an overall service where they also oversee the foundation works. This is key to getting the project done on time and on budget. For the future projects that I have planned I will go for a firm that oversees the whole project from beginning to end”

Posted 5 years ago

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Prime Oak is rated 4.6 based on 38 reviews