Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Prezzybox Reviews

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

Company Reviews

Product Reviews

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 6th October 2023

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered a present for a friend's birthday, but then realised it wasn't planned to be delivered until several days afterwards. I contacted prezzybox and explained and they contacted the supplier to make sure my gift arrived the day before my friend's birthday. Very impressed with the service.”

Posted 7 months ago

Hey Val, Thank you for your kind review! We're delighted to hear that you were impressed with our service and that we could help ensure your friend's birthday gift arrived on time. Customer satisfaction is our top priority, and we're always here to assist. We do hope you shop with us again! Prezzybox Team

Posted 7 months ago

“Absolutely love my jar and didn't take long to arrive”

Posted 7 months ago

Hi Kenneth, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 7 months ago

“Quick and easy”

Posted 7 months ago

Hi Hannah Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 7 months ago

“My sister loved her gift. It was easy to find a suitable gift from prezzybox’s wide selection. I was well informed of the delivery progress, it arrived in a couple of days.”

Posted 7 months ago

Hi Amanda, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 7 months ago

“Good. Easy to find what I wanted. Delivered on time. Well packaged. Nice gift.”

Posted 7 months ago

Hello Rosy, It's good to hear your order arrived quickly and you`re enjoying your purchases. Many thanks! Prezzybox Team

Posted 7 months ago

“Item arrived very promptly and the actual product itself is really good quality. However, the packaging inside was broken which meant I had to fix it in order for the gift to be given. I believe there was not enough packaging to protect the product itself.”

Posted 7 months ago

Dear Karen Thank you for your honest feedback! That's not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconvenience caused. Prezzybox Team

Posted 7 months ago

“Lovely present for granddaughter's 18th birthday present. Engraving looks lovely.”

Posted 7 months ago

Hi Ray, Thanks for the fabulous review! We really appreciate it and always try to do our best for our customers! Menkind Team

Posted 7 months ago

“Great service quick delivery good price”

Posted 7 months ago

Hello Debbie, Thank you for leaving us a great review! We're really pleased to hear how smoothly you found your order experience. We do hope you shop with us again! Prezzybox Team

Posted 7 months ago

“Brilliant such good quality”

Posted 7 months ago

Hello Kelly, Thanks for leaving us a review! We're excited to hear you love it! Prezzybox Team

Posted 7 months ago

“The 24 pink roses were of poor quality and none of the flowers bloomed and these were bought as a birthday gift for my wife. I am extremely disappointed and will not purchase flowers through your company again and for the cost of £48 these were exceptionally poor value”

Posted 7 months ago

Hello Matt, Thank you for leaving a review! We're terribly sorry to know you're unsatisfied with our services. Your experience and satisfaction are a top priority for us, and we’d like to take this opportunity to correct the situation. We've contacted you via email to sort the issue out. Looking forward to hearing from you! Prezzybox Team

Posted 7 months ago

“Prezzybox's supplier sent a mug that was wrapped in a sheet of plastic with no other protection. It was a birthday gift and, due to the total lack of care or common sense in packing, arrived in pieces. While Prezzybox helped with arranging a replacement, neither they nor the supplier adequately apologised. When I requested that the replacement be properly packaged to avoid further disappointment, all Prezzybox felt fit to say was 'we will pass your request on to the supplier'. My feeling was that, while this may be an efficient company, they care little about the sentiment behind gift giving. A simple 'we are really sorry that this happened and that it caused disappointment. We will do everything we can to get you a quick replacement' was the sort of sentiment I was looking for rather than their efficient yet cold way of arranging a replacement.”

Posted 7 months ago

Hi Jonathan, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 7 months ago

“Great product, arrived earlier than expected 👍🏻”

Posted 7 months ago

Hi Philippa, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. We do hope you shop with us again! Prezzybox Team

Posted 7 months ago

“Absolutely amazing service. They went over and above”

Posted 7 months ago

Hi Victoria, Thank you for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thank you for choosing us! Menkind Team

Posted 7 months ago

“Easy to order. Fast and efficient delivery and good quality prooduct”

Posted 7 months ago

Hello Douglas, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 7 months ago

“I purchased several items and am delighted with all. Great prices and speedy delivery. Will keep looking for more gifts.”

Posted 7 months ago

Hi Lesley, Thank you for choosing us! We're excited to hear you love it! Prezzybox Team

Posted 7 months ago

“very prompt service and a nice mug but VERY disappointed with the picture which has been overtaken with too much red!!!! I didn't give it to my friend for his birthday as I thought it looked cheap which it wasn't! The example you show on your website is acceptable and what I was expecting...I would like to return it but the postage would be too much.”

Posted 7 months ago

Hello Jean, Thank you for your feedback. We're sorry to hear you're disappointed with the mug personalization. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 7 months ago

“bad”

Posted 7 months ago

Hi Realtin, Thank you for leaving a review! We're sorry to hear you're disappointed, however, we don't deliver our products to Ireland so your order could not be fulfilled. We can see that our customer service team informed you of this issue immediately and provided a full refund. We're terribly sorry for any inconvenience caused. Prezzybox Team

Posted 7 months ago

“I was disappointed Because I ordered red and pink roses, they were flowers I had in my wedding bouquet but the ‘pink’ ones were practically white (blood and bandages). If pink roses were not available I would like to have been advised. Pat Aston”

Posted 7 months ago

Hello Pat, Thank you for your feedback. We're sorry to hear you're disappointed. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 7 months ago

“Parcel arrived early and very pleased with product which has been bought as a gift”

Posted 7 months ago

Hi Jennifer, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 7 months ago

“The item arrived on time”

Posted 7 months ago

Hi Anne, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 7 months ago

«
1
2
...
3
4
5
6
7
»

Prezzybox is rated 4.5 based on 58,257 reviews