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Prestige Flowers Reviews

4.5 Rating 268,162 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,162 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Prestige Flowers 5 star review on 8th March 2024

Prestige Flowers 5 star review on 3rd March 2024

Prestige Flowers 5 star review on 1st March 2024

Prestige Flowers 5 star review on 15th February 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers are very good when delivered. The website is easy to navigate and have never had any problems”

Posted 1 week ago

Dear Joyce, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you found our flowers to be very good upon delivery. We strive to provide the best quality products, and your feedback is truly heartening. Once again, thank you for choosing Prestige Flowers. We look forward to serving you with beautiful blooms in the future! Warm regards, Rosie

Posted 1 week ago

“Very disappointed, I ordered the Spring Serenade LARGE bouquet for my wife, what she received was nothing short of a bunch of flowers I could have bought from my local Co-Op for a fraction of the price. Photos below of what I ordered and what my wife received. Never again. I would have thought my wife would have received at least more than the four roses she got with the bunch. Lots more roses in the advertised bouquet. A refund would be nice.”

Posted 1 week ago

Dear Brian, Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and apologise for the disappointment caused by the bouquet you ordered. I have checked your order and can see that the correct bouquet has been received. The Celebration Delight bouquet was purchased, not the Spring Serenade. Warm regards, Rosie

Posted 1 week ago

“Great service from the beginning to the end! Using this website for many years, ordering flowers/ baskets for various occasions for my family in UK. Always on time delivering, and flowers look exactly as on a picture! Excellent experience !”

Posted 1 week ago

Dear Dmitriy, Thank you so much for your fantastic 5-star rating of Prestige Flowers. We sincerely appreciate your continuous support and trust in our services over the years. It is wonderful to hear that our website has been your go-to choice for ordering flowers and baskets for your family in the UK. We are delighted that we have consistently delivered on time and that the flowers have met your expectations. Your experience truly reflects our commitment to providing excellent service. Thank you once again for your kind words and ongoing loyalty. We look forward to serving you and your family for many more years to come! Best regards, Katie

Posted 1 week ago

“Been getting flowers from this company for quite awhile now and recommended her friends also who have been using them. We couldn’t ask for such beautiful and fresh flowers can be delivered the day after. Also brilliant delivery”

Posted 1 week ago

Dear Vanessa, Thank you so much for your amazing 5-star rating for Prestige Flowers! We are grateful for your continued patronage and for recommending us to your friends. We strive to provide you with the most exquisite and fresh flowers, and we are thrilled to hear that you have been delighted with our service. Our dedicated team works tirelessly to ensure that your flowers are delivered promptly, and we are delighted that our delivery service has met your expectations. Warmest regards, Tom

Posted 1 week ago

“What we received is different from what I ordered. I have uploaded what I ordered and what I have received”

Posted 1 week ago

Thank you so much for taking the time to share your experience with us. We genuinely appreciate your feedback and apologise for any inconvenience caused. We understand how important it is for our customers to receive exactly what they ordered, and we apologise for falling short of your expectations. I have located your order and can see that our customer service team have arranged for the correct bouquet to be sent. Best wishes, Katie

Posted 1 week ago

“This website is not user friendly for phones. I tried several times to get past the guest account page but it would not progress. I had to then use a laptop.”

Posted 1 week ago

Dear Janice, thank you so much for taking the time to leave us a 4-star rating and for your feedback regarding your recent experience with Prestige Flowers. We apologise for any inconvenience you encountered while navigating our website. Your valuable feedback helps us to identify areas for improvement, and we assure you that we are actively working on enhancing the user experience across all devices. Once again, we appreciate your understanding and for choosing Prestige Flowers. Should you have any further concerns or require assistance, please do not hesitate to reach out to our dedicated customer support team. Wishing you a wonderful day! Kind regards, Prestige Flowers Team

Posted 1 week ago

“Excellent company to order from. Website very easy to negotiate. Plenty of choice. Reasonable prices.”

Posted 1 week ago

Dear June, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your support and feedback. We are thrilled to hear that you found our website easy to navigate and that you had plenty of choices to select from. We take pride in providing a wide range of quality flowers at reasonable prices. Your satisfaction is our top priority, and we are delighted to have met your expectations. Thank you again for choosing Prestige Flowers as your preferred flower provider. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 week ago

“Do not expect next day delivery flowers to be delivered on time. Wish I had heeded earlier reviews. Having ordered some five hours before the deadline for next day delivery and that I live in central Scotland close to Glasgow, I made, as it turns out, a very ill judged assumption that "prestige" actually meant something, hey ho you live and learn. Do not expect any customer centric conversation when you raise a non delivery issue. Arrogance beyond belief. Expensive and unreliable. Do no recommend.”

Posted 1 week ago

Hello, Thank you for your review. We are very sorry to hear that your order was not delivered on your chosen day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I do apologise for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 week ago

“The transaction was smooth, the options were clear and I am looking forward to hearing that my friend receives a lovely surprise. A bit taken aback by someone suddenly appearing for a video call but chose the text option.”

Posted 1 week ago

Dear Vivianne, Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and support. We're thrilled to hear that your transaction with us was smooth and that you found our options clear. Rest assured, we're working hard to ensure that your friend receives a lovely surprise. We understand that unexpected video calls can catch us off guard sometimes. That's why we offer the convenient text option, allowing you to communicate with ease. Once again, thank you for your wonderful feedback and for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Katie

Posted 1 week ago

“Purchased the Wild and Wonderful bouquet for my sisters retirement. When I saw them, the bouquet was much smaller than advertised and to be honest couldn’t really be called a bouquet. When contacted Prestige Flowers was told that it says in the description that the photo depicts the medium bunch and I ordered the small - having checked, I admit this is the case however, it is at the bottom of the description and not obvious. Showing the same bunch for all sizes, I believe is false advertising and misrepresentation which I told the company. Was told that my photo of the flowers was an acceptable and accurate bunch of flowers but offered a £5 voucher off future order - I have uploaded their photo and the photo of flowers delivered. I won’t be ordering from Prestige again until they advertise accurately.”

Posted 1 week ago

Dear Jean, Thank you so much for taking the time to provide us with your feedback on your recent purchase of the Wild and Wonderful bouquet for your sister's retirement. We truly appreciate customers like you who share their experiences with us. We sincerely apologise for the disappointment you felt upon receiving the bouquet. We understand that it was much smaller than you expected. We fully understand your frustration regarding the same bunch being shown for all sizes, and we apologise for any confusion this may have caused. We appreciate you bringing this issue to our attention, as it allows us to improve our advertising practices. Once again, thank you for sharing your feedback, and we apologise for any inconvenience caused. Warmest regards, Katie

Posted 1 week ago

“I ordered flowers to be delivered on Saturday for a special occasion and they did not arrive until Monday afternoon, So disappointed”

Posted 1 week ago

Dear Mags, Thank you so much for taking the time to provide your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers that were meant for your special occasion. We understand how important timely deliveries are, and we deeply regret any inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 week ago

“h how can i review something that's not been received”

Posted 1 week ago

Hello Lisa, we greatly appreciate your valuable feedback on Prestige Flowers. Please know that this message is generated automatically. Your review could pertain to either the ordering process or the website itself. I sincerely apologize for any inconvenience this may have caused you.

Posted 1 week ago

“EXCELLENT .........Thank you Prestige Flowers!!”

Posted 1 week ago

Dear Mary, Thank you so much for your exceptional 5-star rating of Prestige Flowers. We are extremely grateful for your kind words and for taking the time to share your positive experience. It is truly wonderful to know that our service met your expectations. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, Katie

Posted 1 week ago

“Terrible service will never ever use again! Please avoid!!”

Posted 1 week ago

Thank you for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We appreciate your honest review and we sincerely apologise for the inconvenience caused. We understand that our service fell short of your expectations, and we deeply regret any dissatisfaction you may have experienced. We fully acknowledge that this is not the kind of experience we want our valued customers to have and we take your concerns very seriously. To help us improve our services, we would greatly appreciate it if you could provide us with more specific details about the issues you encountered. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 week ago

“Couple of things... Not even close to the quality the photo would imply. Very expensive for what they were, while delivery was on the day it stated (I ordered them as a belated mother's day gift). The picture my mum sent me of them looked like half of them were missing, and most of them looked quite tired already. I was so disappointed and embarrassed that they were the surprise flowers I'd ordered her. Sat in the same room to them were a £4 bunch of flowers from Tesco which looked alive, beautiful and much better than what I spent close to £40 on. My mum called customer service to mention that they didn't look quite like you'd expect, and they were incredibly rude to her, implying she was responsible for the poor quality and noone apologised or acted remotely like they cared. She mentioned it to me when I went to see her last week and I'm mortified at how rude customer service was. I won't be use them again.”

Posted 1 week ago

Thank you for taking the time to share your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for the disappointment and embarrassment caused by the flowers you ordered as a belated Mother's Day gift. We are truly sorry that the quality of the flowers did not meet your expectations and that they appeared tired in the photo your mum sent you. We understand how important it is for the flowers to be fresh and vibrant, especially when they are meant to be a surprise gift. We apologise for failing to deliver on this front. Once again, we are truly sorry for any disappointment and inconvenience caused. We appreciate your feedback. Best regards, Katie

Posted 1 week ago

“Need to make clear that the first address is for the recipient of the flowers and not the person paying for them and also make clear at the beginning that delivery is extra and not included as many are. You also give a picture for medium size but price is for small and all the pictures are identical.. cannot comment on actual bouquet as not yet been delivered.”

Posted 1 week ago

Dear Jean, Thank you for taking the time to rate Prestige Flowers with four stars. We truly appreciate your feedback and we are glad to know that you were satisfied with our service so far. We also want to thank you for bringing up some important points for improvement. We understand that there may be confusion regarding the address, and we apologise for any misunderstanding caused. Rest assured, we will work on making it clearer that the first address is for the recipient of the flowers, not the person paying for them. Additionally, we appreciate your suggestion to clarify that delivery charges are extra and not included in the price. We understand the importance of transparency and will update our website to clearly communicate this information from the beginning of the ordering process. Regarding the pictures, we apologise for any confusion caused. We will ensure that the pictures accurately depict the size and appearance of the bouquets. We appreciate you bringing this to our attention. Once again, thank you for your kind review and for choosing Prestige Flowers. Best regards, Rosie

Posted 1 week ago

“Lots of choice for my budget and a really easy website to use.”

Posted 1 week ago

Thank you so much for your brilliant 5-star review of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you found our website easy to use and were able to explore a wide range of options within your budget.

Posted 1 week ago

“Flowers were not as advertised - will never be using prestige flowers again! Paid extra for the large bouquet and the bouquet was very small. The flowers were dying within 3 days so I contacted customer services. Who then told me that they could not offer me a refund or new bouquet as I needed to contact them within three days. I explained their website stated that photos needed to be sent within 3 days and contact made with customer services within 7 days. I was then advised that they saw no issues with the flowers. Very very poor customer services.”

Posted 1 week ago

Dear Rachel, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We sincerely appreciate customers like you who bring any issues to our attention. First and foremost, we would like to offer our sincerest apologies for the disappointment you experienced with the size of the bouquet and the quality of the flowers. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 1 week ago

“No delivery on the date requested. I gave you 2 days to organise the order. You have disappointed the recipient. Will never use this company again”

Posted 1 week ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 week ago

“Идеальный помощник для создания праздника любимым”

Posted 1 week ago

Thank you so much for taking the time to leave a 5-star review!

Posted 1 week ago

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Prestige Flowers is rated 4.5 based on 268,162 reviews