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Prestige Flowers Reviews

4.5 Rating 268,124 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Prestige Flowers 5 star review on 8th March 2024

Prestige Flowers 5 star review on 3rd March 2024

Prestige Flowers 5 star review on 1st March 2024

Prestige Flowers 5 star review on 15th February 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not as advertised - will never be using prestige flowers again! Paid extra for the large bouquet and the bouquet was very small. The flowers were dying within 3 days so I contacted customer services. Who then told me that they could not offer me a refund or new bouquet as I needed to contact them within three days. I explained their website stated that photos needed to be sent within 3 days and contact made with customer services within 7 days. I was then advised that they saw no issues with the flowers. Very very poor customer services.”

Posted 4 days ago

Dear Rachel, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We sincerely appreciate customers like you who bring any issues to our attention. First and foremost, we would like to offer our sincerest apologies for the disappointment you experienced with the size of the bouquet and the quality of the flowers. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 3 days ago

“No delivery on the date requested. I gave you 2 days to organise the order. You have disappointed the recipient. Will never use this company again”

Posted 5 days ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 3 days ago

“Идеальный помощник для создания праздника любимым”

Posted 5 days ago

Thank you so much for taking the time to leave a 5-star review!

Posted 4 days ago

“My order was not delivered”

Posted 5 days ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate customers like you who share their thoughts and help us improve our services. Firstly, please accept our sincere apologies for the inconvenience caused by the non-delivery of your order. We understand how frustrating it can be when expectations aren't met, and we deeply regret any disappointment this may have caused. I have checked the tracking on your order and can see that this was delivered on the requested date. I would advise checking this with your recipient. Warm regards, Rosie

Posted 3 days ago

“Really unimpressed. Came home to a box of flowers which I was not expecting and was very excited, upon opening them they were mouldy and the rose heads were dead. And they stunk of rotten vegetation as well as furry. Called the person who bought them for me and they were meant to be delivered 04.04.24 and were delivered today 14.04.24. They look as if they were made up and ready for the correct delivery date and then left and forgotten about. This is disgraceful and should not ever happen. Luckily they were a birthday gift and not a condolence gift. Disgusting service. And funny how your picture service doesn’t work to show the disgrace”

Posted 5 days ago

Dear Laura, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your input and apologise for the disappointing situation you encountered upon receiving your flowers. We understand that receiving a box of mouldy and lifeless flowers was far from the excitement you were expecting. We deeply regret any inconvenience caused by the delayed delivery as well. We fully acknowledge that this is an unacceptable circumstance, particularly when receiving a thoughtful birthday gift. We apologise for any distress or frustration caused by our inadequate service. We are truly sorry for failing to meet your expectations. If this has not been resolved, please could you or the customer get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Warm regards, Tom

Posted 3 days ago

“Poor quality and damaged flowers. Very expensive for what you actually receive.”

Posted 5 days ago

Dear Nigel, thank you so much for taking the time to share your experience with Prestige Flowers. We truly value feedback from our customers, and we appreciate your honesty. We would like to sincerely apologise for the poor quality and damaged flowers you received. We understand how disappointing and frustrating this must have been for you. We always strive to provide the highest quality products to our customers, and it is clear that we did not meet your expectations in this instance. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 3 days ago

“Terrible experience!!!!! If you live in the UK, trying to pay using a globally recognised bank and are trying to send flowers to a loved one in Northern Ireland....do not use this service!!!. I apparently was highlight high risk for fraud (I'm still trying to work out the actual fraud event)...but the worst is I only got told very late, too late to make alternative arrangements and as a result, the person who was mean to recieve the thoughtful gesture didn't get it on their special day! Good news, apparently my card will be refunded! Still waiting for that to happen. Overall, there are better florists to use.”

Posted 5 days ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and apologise for any inconvenience caused. We are sorry to hear about the issues you encountered when trying to send flowers to Northern Ireland. We understand how important it is to deliver a thoughtful gesture on a special day, and we sincerely apologise for the disappointment this may have caused. Once again, thank you for bringing these issues to our attention, and we sincerely apologise for any inconvenience caused. Best regards, Katie

Posted 3 days ago

“The flowers that arrived by post were half dead, brown and broken. There were leaflets advertising other services in the box, so I nearly threw out the very thoughtful card that came with it, prepared by my husband, because it was among the junk. We pay for a service, get a bad product and still get lots of junk mail with it. And we still get asked to do your social media advertising for you. Very disappointing especially when it’s meant for it to be such a nice gift! Plus, all the junk mail is unnecessary and bad for the environment.”

Posted 5 days ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We deeply apologise for the disappointment and frustration caused by the flowers you received. It is certainly not the quality we strive to deliver to our valued customers, and we understand how disappointing it must have been to receive wilted flowers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 3 days ago

“Total dissatisfaction completely different to the pictures and no offer of a replacement or refund when I mentioned this to them via email! Never again!!”

Posted 5 days ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. Once again, we sincerely apologise for any inconvenience caused, and we genuinely value your feedback. Kind regards, Rosie

Posted 3 days ago

“Order not received for a special birthday and no agents available to deal with call”

Posted 6 days ago

Thank you so much for taking the time to provide us with your feedback about your experience with Prestige Flowers. We truly appreciate your willingness to share your thoughts and concerns. We would like to sincerely apologise for the inconvenience caused by not receiving your order in time for the special birthday. We understand how important it is to have your flowers delivered promptly, especially for such significant occasions. We are genuinely sorry that we fell short of your expectations in this regard. If this has not been resolved, please could you email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 days ago

“Absolutely amazing service.”

Posted 6 days ago

Dear Jack, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your feedback and are thrilled to hear that you had an absolutely amazing service experience with us. Once again, thank you for choosing Prestige Flowers and for taking the time to share your positive experience with us. We look forward to serving you again soon! Warm regards, Rosie

Posted 4 days ago

“DO NOT USE THIS COMPANY! Ordered a bouquet for a 50th anniversary. Checked delivery was available for the date of the anniversary (after inputting delivery address), then received a confirmation email confirming the delivery day (for the day of the anniversary) But, it turned up a day late. May sound trivial, but it’s not like a birthday that comes every year. Delivery was just outside Glasgow, central belt, and the response from customer service was “remote areas of Scotland can take longer” - I can get an Amazon deliver within 3hrs!!! Insulting part, when I complained they never even offered to refund the delivery (absolute minimum they should have done) never mind any other form of compensation. Disgraceful service, disgraceful after service.”

Posted 6 days ago

Dear Stuart, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your input and we apologise for any inconvenience caused. We understand the importance of special occasions such as a 50th anniversary, and we are truly sorry that the delivery did not arrive on the intended day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 3 days ago

“Made my nan very happy for her 80th birthday she especially loved the teddy bear and what he said on the gift tag. Great customer support as well.”

Posted 6 days ago

Thank you so much for your fantastic five-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that we were able to make your nan's 80th birthday a memorable one. We're glad she loved the adorable teddy bear and its heartfelt message on the gift tag - it's the little things that truly bring joy! Our team is always here to provide excellent customer support, so feel free to reach out anytime. We look forward to serving you again in the future.

Posted 4 days ago

“Clciked on my first choice flowers but kept coming back to the same one so guess all pictures and no stock. Changes to payment and checkout are worse than it used to be. Why fix something that's not broke. 3/5, can do better.”

Posted 6 days ago

Hello Stephen, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 4 days ago

“I have used Prestige before and have been extremely satisfied with the service given.”

Posted 6 days ago

Thank you, Patricia, for your outstanding 5-star rating of Prestige Flowers! We sincerely appreciate your continuous support and loyalty as a returning customer. It's gratifying to know that our service has consistently met your expectations. We value your trust in us and look forward to serving you with the same level of satisfaction in the future. Thank you once again for choosing Prestige Flowers!

Posted 4 days ago

“WOULD ONLY SHOP AT PRESTIGE FLOWERS GOOD QUALITY FLOWERS AND EASY TO ORDER MANY THANKS”

Posted 6 days ago

Dear David, Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're delighted to know that we have successfully met your expectations. We look forward to serving you again in the future and providing you with the same level of quality and convenience that you have come to expect from Prestige Flowers. Once again, thank you for choosing Prestige Flowers. Your feedback means the world to us! Warmest regards, The Prestige Flowers Team

Posted 4 days ago

“Very quick service, beautiful flowers”

Posted 6 days ago

Dear Jasmine, Thank you sincerely for taking the time to rate Prestige Flowers with a fantastic 5 stars. We greatly appreciate your kind words and support. We are delighted to hear that you found our service very quick and the flowers beautiful. It is indeed our utmost priority to provide high-quality blooms and prompt delivery to all our valued customers. Once again, thank you for your glowing review. We look forward to serving you again in the future! Best regards, Katie

Posted 4 days ago

“Wanted to surprise our grandmother on her 70th anniversary with a nice and large bouquet of flowers... It arrived looking no way near like in the picture on the website. Far less flowers than expected. Terrible value for money”

Posted 6 days ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your effort in letting us know about your disappointment. We'd like to sincerely apologise for the less-than-satisfactory bouquet that was delivered to your grandmother for her 70th anniversary. We understand that the actual product did not meet your expectations, particularly in terms of the size and quantity of flowers compared to what was shown on our website. We take these matters very seriously and we are genuinely sorry for any inconvenience caused. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 days ago

“Easy to use website but shame I didnt get the advertised discount”

Posted 6 days ago

Hello, Thank you for your review. It is great to hear that you found the website easy to use. However, I am very sorry that you did not receive the discount as advertised. I will feed this back to our team. Warm regards, Rosie

Posted 4 days ago

“Clearly lost the delivery address. Made limited effort to correct, single email, then when refused to cancel after ‘despatching’ the order a day late. I asked to cance within 5 minutes of them saying they would send them…. Hardly despatched. They responded with a sarcastic copy and paste of Ts and Cs. Website rubbish and FULL of hidden charges. Never use them again.”

Posted 6 days ago

Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honest review and apologise for any inconvenience caused. We deeply regret the issues you encountered with the delivery address. We understand your frustration regarding the late dispatch of your order. This is not the level of service we strive to provide and we apologise for falling short of your expectations. Once again, we apologise for any inconvenience caused and thank you for bringing these issues to our attention. Warm regards, Rosie

Posted 4 days ago

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Prestige Flowers is rated 4.5 based on 268,124 reviews