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Prestige Flowers Reviews

4.5 Rating 268,155 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,155 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Prestige Flowers 5 star review on 8th March 2024

Prestige Flowers 5 star review on 3rd March 2024

Prestige Flowers 5 star review on 1st March 2024

Prestige Flowers 5 star review on 15th February 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bouquet of beautiful flowers for a special 95 year old ! Thank uou for helping us celebrate it with her, across the miles. Thank you”

Posted 1 day ago

Hello Mrs Buckley, Thank you for your feedback! We are thrilled it hear you had a great experience with us and the gift was enjoyed on this special occasion. Best wishes, Katie

Posted 1 day ago

“Brought flowers for my mums birthday to be delievered. Paid for a Large bunch with this and delievery costing over £40 and what was received looks like a small bunch very disappointing. Will not be using again”

Posted 1 day ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. We would like to investigate this further for you. I have located your order and can see that our customer service team is awaiting your reply. Warm regards, Rosie

Posted 22 hours ago

“Flowers sent for sister-in-laws birthday arrived dry & broken. She contacted you directly to avoid embarrassment. An email from Royal Mail advised me that a second bouquet had been dispatched”

Posted 1 day ago

Hello, Thank you for your review. I am very sorry to hear that your sister-in-law was disappointed with the flowers and had to contact us regarding this. We do hope the replacement bouquet was well received. Warm regards, Rosie

Posted 22 hours ago

“Very disappointed to order (and pay for) next day delivery, only to receive an email telling me that my order is with Royal Mail and will not be delivered for another 4 days! I can't imagine what state they will be in once they are delivered. Tried this company as a one off. Not happy at all.”

Posted 1 day ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I have checked the tracking on your order and can see that this has been received today. Best wishes, Katie

Posted 23 hours ago

“Such a good, quick, simple and easy website. Seriously good for a quick thoughtful gift.”

Posted 2 days ago

Hello Charlie, Thank you for your review. We are so pleased to hear you found the website quick and easy to use! We do hope the bouquet and extra gifts are enjoyed. Best wishes, Katie

Posted 1 day ago

“WE had a lot of trouble changing details but eventually it went through but had never had problems in the past.”

Posted 2 days ago

Hello Christine, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 day ago

“Ordered flowers with chocolates and vase for a specific date with a weeks notice they arrived 3 days late minus the vase very unhappy”

Posted 2 days ago

Hello, Thank you for your review. I am very sorry to hear that the flowers and chocolates you purchased were delivered late and the vase was missing from the order. If not done already, please could you email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this. Best wishes, Katie

Posted 23 hours ago

“Beautiful collection of colourful flowers,difficult to choose as all of the bouquets are beautiful.”

Posted 2 days ago

Hi Rabia, Thank you for your 5-star review! We are so pleased to hear you enjoyed the selection of products we offer. We do hope the flowers are well received. Best wishes, Katie

Posted 1 day ago

“Brought these as a sympathy for a friend who had lost her grandma. Spend a lot of money on what I thought would be a beautiful, large bunch of flowers. She text me saying thank you with a picture attached - I was horrified by what she had received. 😭”

Posted 2 days ago

Hello, Thank you for your review. We're really sorry to hear that your initial experience with Prestige Flowers has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! Our team have been informed of your disappointment with your flowers, as this is not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Best wishes, Tom

Posted 23 hours ago

“The flowers that were ordered yesterday (FRIDAY) were NEXT DAY DELIVERY but the e-mail this morning (Saturday) says, getting delivered on Tuesday. I'm not going to use this company again. This is my 1st time and my last. 😥”

Posted 3 days ago

Hello Mrs Allan, Thank you for your feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If there are any issues with the flowers upon delivery, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and our team would be happy to look into this for you. Best wishes, Rosie

Posted 23 hours ago

“Really bad. Flowers were not delivered in water and the roses are all wilted and have not come back One pink stick in it Doesn't look anything like photos and I even paid for the larger bunch :( looks like a bunch of £15 Morrisons flowers. Won't be back .”

Posted 3 days ago

Hello Aimee, Thank you for taking the time to leave a review. We are incredibly sorry for any disappointment caused by the bouquet received. This is certainly never our intention. I have located your order and can see that our customer service team has contacted you via email to look into this for you. Best wishes, Rosie

Posted 1 day ago

“I bought some flowers from you which were advertised at £36, some how I was charged £51. On top of that, the flowers were very poor quality. Really disappointed.”

Posted 3 days ago

Hello, Thank you for your review. I am very sorry to hear that you were disappointed with the flowers received and that you were charged more than expected. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you? Best wishes, Rosie

Posted 1 day ago

“Royal mail delivery is really bad, no point getting birthday flowers and card at the end of the day. The flowers were in poor condition. Some with damage and brown specks on them. The chocolates are great but overall fairly poor. Flowers not up to standard. The system will not allow me to upload the pic's.”

Posted 3 days ago

Hello Lee, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am also sorry to hear you were unhappy with the flowers. if not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 day ago

“I'm hoping when the flowers actually arrive they are better than the reviews I have just read! They were supposed to be delivered today, but because they are delivered by a third party, prestige are not responsible! Passing the buck I hear you say. Definitely! Even if the flowers are amazing, when they do arrive, I would not use this company again!”

Posted 3 days ago

Hello, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I have located your order and can see that delivery was attempted on the chosen date and the following day but the address was inaccessible. We do apologise for this. If there are any issues with the flowers due to this, please could you send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 day ago

“Asked for the flowers to be delivered on the 19/04/24 because it was our daughter's 50th birthday but they just didn't arrive. Really upset about it as it wasn't cheap. Hopefully they might arrive tomorrow but not holding my breath as it's a Saturday.”

Posted 3 days ago

Hello Mrs Tobin, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that your order was delivered the following day. Best wishes, Katie

Posted 1 day ago

“Can always rely on the website and also the quality and variety on offer”

Posted 3 days ago

Hello Marie, Thank you for your 5-star review on Prestige Flowers. We are so pleased to hear that you can always rely on our service. We do hope the bouquet was well received and enjoyed! Best wishes, Katie

Posted 1 day ago

“Really great to use - never been disappointed!”

Posted 3 days ago

Hello Gary, Thank you for your 5-star review. It is great to know that you have never been disappointed with our service. We hope to keep providing you with excellent service. Best wishes, Katie

Posted 1 day ago

“Prestige Flowers is NOT 100% satisfaction guarantee as they put on their write up, it is though 100% let down. After being ready for delivery on the Friday, they did attempt to deliver my flowers on the Saturday and Monday but nothing on Tuesday or Wednesday, when they were supposed to be at the post office and someone called in for them twice but nothing. They were then emailed that the flowers would be delivered but with no other options. Unfortunately, they were unable to be in for that time and It now says they're available again to pick up but they are now a week old. I paid out almost £30 for them, which I could hardly afford. I chose prestige flowers because they sounded as if they wouldn't let you down but that is definitely NOT the case.”

Posted 3 days ago

Hello Sheila, Thank you so much for taking the time to leave a review and share your experience with us. We are saddened to hear that you have been experiencing issues with our delivery service and we do apologise for any inconvenience this has caused. I can see that the order was attempted for delivery on the chosen date. We do advise on the website to notify the recipient of the delivery so that it is successful with no delays. Warm regards, Rosie

Posted 1 day ago

“Easy user friendly site. Love option for next day delivery and option to use PayPal and loved the touch of free chocolates.”

Posted 3 days ago

Hello Karlene, Thank you for taking the time to leave a review. It is great to hear you found our website to be user-friendly and you enjoyed the option for free chocolates. We hope the bouquet was well received, Katie

Posted 1 day ago

“Was shocked when my friend sent me a photo of the flowers I sent her They were smaller than the small size yet I paid extra for the second size bouquet what a mess Could of got better at thd petrol Station. The first photo is what arrived the second us the phot from your website”

Posted 3 days ago

Hello Valerie, Thank you for taking the time to leave some feedback. We are very sorry for any disappointment caused while using our service on this occasion. I have looked into this and can see that you purchased the Country Garden bouquet, not the Rose Meadows bouquet. I do apologise for any confusion caused. Warm regards, Rosie

Posted 1 day ago

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Prestige Flowers is rated 4.5 based on 268,155 reviews