This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Going to a wedding so bought 3 dresses
Hermes tracking last entry say “on way back to supplier” that was early a month ago
Last Monday did get through to customer services who told me that Hermes told them to refund money
Nearly 5 days later still no refund over (£100 )
Phones now remain unanswered
I think they have gone completely bust
Referred it to my credit card
Will try Hermes next"
"Retuned trousers as they were too big. 4 weeks later no refund, they do not answer emails or pick up phone. Have never dealt with a company like this before horrendous. I want my money back and will take action, it’s not there money to keep."
"Item arrived quickly but when I returned the item via courier no conformation it had been received and still waiting for a refund."
"They have the worst customer service - they don't pick up phone calls or respond to emails. I returned an item a month ago and have not received a refund confirmation. DO NOT ORDER ONLINE unless you plan on keeping what you don't want."
"Item arrived very, very quickly and as described."
"Arrived very well packaged within time frame. Price matched the same as in store at House of Fraser."