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Power Tools UK Reviews

4.7 Rating 2,078 Reviews
92 %
of reviewers recommend Power Tools UK
Company Reviews Product Reviews
261
 Insights Metrics Info
4.7
Based on 2,078 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Power Tools UK Reviews

About Power Tools UK:

Power Tool Suppliers to the Trade

Power Tools UK hit the internet during 2000 and was one of the earliest UK power tool companies to expand to a full trading service through one to one trade counter service, telephone sales and full interactive website. Since then we have built up an extensive customer base throughout the UK, these professional companies both large and small regularly take advantage of the knowledgeable and skilled sales team we have working for Power Tools UK. Good depth of stocks and fast logistics gets tools to the job when and where they need them, customers are safe in the knowledge that placing their tools business with Power Tools UK is great for their overall business, we do what we state and get Power Tools to your Fingertips

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Bogdan D
Verified Buyer
“Good, delivered on time”
Helpful Report
Posted 2 months ago
Pavol H
Verified Buyer
“Good service.. Delivery on Time.....”
Helpful Report
Posted 2 months ago
Marius N
Verified Buyer
“Good experience”
Helpful Report
Posted 2 months ago
Neil J
Verified Buyer
“I didn't know Power Tools UK existed, until a google search for a dewalt heat gun for a neighbour. The reason I ordered from them, was because they were over £15 cheaper than my usual 'well known' tool suppliers! Arrived earlier than expected too. Very pleased with service, and will be adding Power Tools UK to my favourites list.”
Helpful Report
Posted 2 months ago
Christine M
Verified Buyer
“Quick delivery. I ordered one day & got delivery the next. Satisfied.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“excellent service very fast service very helpful very knowledgeable i will definitely use power tools again thank you”
Helpful Report
Posted 3 months ago
Philip L
Verified Buyer
“Arrived on time , cost was fine. No complaints , great service”
Helpful Report
Posted 3 months ago
Liam O
Verified Buyer
“Never received any tracking info , had to make two phone calls to find out at what stage my delivery was at,, box item was sent in seemed to have been opened and taped up again? Item itself was a battery grease gun, has grease in the chamber, maybe this is normal, ? Tool looks good , I still have to use it ,, Liam.”
Helpful Report
Posted 3 months ago
Carl D
Verified Buyer
“Products ordered in stock fast delivery fairly priced. Would and will be using the company again Thank you power Tools uk.”
Helpful Report
Posted 3 months ago
John R
Verified Buyer
“Both Internal trays were delivered late from the supplier, but was informed of this till delivery. They were as described.”
Helpful Report
Posted 3 months ago
Ian S
Verified Buyer
“EXCELLENT SERVICE, WOULD ALWAYS USE AGAIN.”
Helpful Report
Posted 3 months ago
Paula C
Verified Buyer
“I rang to confirm delivery, very polite and respectful, promised to call me back and actually did!! and a real person on the other end.”
Helpful Report
Posted 3 months ago
Huseyin C
Verified Buyer
“After searching local suppliers and the internet I found exactly what I was looking for and at a very competitive price (in fact it was the cheapest) and included a case to keep it save Also arrived the next day, 2 days earlier”
Helpful Report
Posted 3 months ago
David H
Verified Buyer
“2nd time I’ve bought from power tools Uk great service and fast deliver will be buying again in the future.”
Helpful Report
Posted 3 months ago
Paul R
Verified Buyer
“Competitive prices, no problems with order. Tool works well”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Comoany still operating in the 90's and the owner Lumsden I found very sarcastic and patronising. I cancelled my order as it was taking far too long.”
Helpful Report
Posted 3 months ago
Hello Again Warren Once again you post another negative review about your order first on Trustpilot, then on Google and now through our Reviews.io portal. As I have already taken time to answer your claims against the company, our staff and now myself, I have decided to copy our communications over from your initial Trustpilot review together with my in-depth reply. Please note that I copied this directly from your Trustpilot review and have not corrected or edited anything shown below in order that your review/reviews are available to the trade as a detailed explanation of your dealing with us. Regards Lumsden Director Power Tools UK Full and Complete Copy of Last Weeks Review Placed On Trustpilot First The Customer Review Followed By Power Tools UK Reply Their Days Must Be Numbered Surely. Wow, I think this company is still living in the 90's. They had the audacity to query why I wanted a delivery sent to a different address to the registered card address and then when I called up, the woman was soooooo nonselent I don't think she would have cared if the boss dropped dead in front of her!! Such an unprofessional company living in the past. Think the owner needs to read the book Who Moved My Cheese! Warren. 4 days ago Dear Warren It has been some time since we have had such a reaction from an ex-customer about such a simple thing as cross-checking a delivery address against the card billing address. So far today you have telephoned, e-mailed including threatening to take us to court due to the speed of the refund and now left a critical review and it's only just turned 3.30pm. You placed an order for delivery to a third party private address, we do not deliver to 3rd party private addresses or building sites as per the working instructions you chose to ignore when placing your order through the website. We contacted you by e-mail to request further detail regarding the third party address 25 miles away from the billing address, in order that we might assist with delivery. So far today your reaction has been way over the top with your attitude, behaviour and language used both directly to a female staff member and also in the body of your e-mail traffic. I note from other Trustpilot reviews that we are not the first power tool company that you have had an issue, in fact you seem not to be a very happy chappie with various companies and organisations. Can I offer my understanding of the purpose of a review, if you are going to place what you hope will be taken positively that we/others can learn from, you should really construct the review using descriptive words that have actual meanings. I can assure you that the member of our staff who dealt with you is far from nonchalant and is a very hard working member of the team. The synopsis of the book you refer to states and I quote: "This story is a business fable about adjusting attitudes toward change in life, especially at work. Change occurs whether a person is ready or not, but the author affirms that it can be positive. His principles are to anticipate change, let go of the old, and do what you would do if you were not afraid" Could not have put it better myself Regards Lumsden Director Power Tools UK (Very much alive the last time I looked)
Posted 3 months ago
Hector J
Verified Buyer
“Excellent!”
Helpful Report
Posted 3 months ago
Thomas W
Verified Buyer
“Ordered online delivery was prompt so easy and hassle free”
Helpful Report
Posted 3 months ago
Florian L
Verified Buyer
“Hello The reason of the 2 star is because on the picture the drill was with a soft tool bag Wich is what I was looking.For this reason I paid £20 more than the other providers. But when came was in a carry case Wich is cheaper than the soft bag . I called for a solution they said the soft bags is not in stock when I can see that power tools have plenty in stock. So first not a good Presentation on the website but and because they fold any solution for this . That’s it”
Helpful Report
Posted 3 months ago
Hi Florian As we discussed when you were good enough to telephone us about the toolbag. The product is now in stock packed into a hard case instead of the original soft bag and our error was the product picture had not been changed although the technical information was correct. Normally the upgrade to a hard case causes no problems but in this case we were unable to offer a soft bag as all stock is now in a hard case. Apologies for letting you down on this occasion, since you were good enough to point out our picture error we have edited the product to show corrected detail Kind regards Lumsden Power Tools UK
Posted 3 months ago
Christopher B
Verified Buyer
“Great service and price! Thanks! Will use again in the future!”
Helpful Report
Posted 3 months ago
Power Tools UK is rated 4.7 based on 2,078 reviews
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