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PowerBug.co.uk Reviews

4.7 Rating 3,834 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

4.7

Based on 3,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

PowerBug.co.uk 5 star review on 23rd May 2023

PowerBug.co.uk 5 star review on 21st March 2019

PowerBug.co.uk 5 star review on 11th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does work. Having used a couple times. Anti clog front wheel better than my previous trolley. Disappointed that the bag support does not fold down. No clutches on wheels so cannot pull backwards without dragging. Battery life good over two rounds in winter conditions. Glad to see double groove on axle to allow trolley to be pushed as manual trolley. Good wheels and reversible for storage.”

Posted 3 weeks ago

“I purchased the Powerbug to replace my 14 year old Hill Billy Terrain. Unfortunately, when using the trolly on the golf course, I found the control disc far to small to operate! Also, i'm quite disappointed how little the frame folds down.”

Posted 2 months ago

“The front wheel should be available as a replacement without the entire bottom bracket.”

Posted 7 months ago

“I am happy with the spare parts, they were easy to change and work well. However, 50% of the price to cover freight, taxes and customs are way too much. We experience the same with all net trading with UK from Norway, so your leaving EU was not a good idea!”

Posted 7 months ago

“Please see email i sent to your employee Christian. Its all working now.”

Posted 9 months ago

“Serviced in supply of new wheels was efficient. However, I only needed a spare spring cartridge for ONE wheel to get my trolley going. I left a message and emailed for this information without any response. Hence only a ‘middle of the road’ average rating. No more Colin Gibson”

Posted 1 year ago

“I purchased the 2 wheel conversion for the front trolley wheel, great idea, product well made but no caps/ covers for the wheel nuts and bearing, so exposed grease and bearings will get covered in debris which will eventually damage the bearings, I sent an email complaint - no reply 👎”

Posted 1 year ago

“Not as sturdy container as I would wish, but good enough”

Posted 1 year ago

“The boot tidy is disappointing because, unlike as shown in the video, it does not remain 'open' so that, using both hands, the trolley can be lifted and placed in the boot. The Tidy naturally collapses.”

Posted 1 year ago

“If I ever receive the item I ordered, I will let you know what I think of it, but it seems DHL have mislaid it. Despite saying they would deliver it yesterday, they tell me it is still at the depot and will do their best to deliver it sometime in the near future.”

Posted 4 years ago

“A bit flimsy but easier than a bag to use”

Posted 4 years ago

“£400 worth of Trolley arrived in box no bag with it, on phoning PowerBug was inform bag is extra also no instructions got to download off internet. When spending this sort of money you’d think it would come with carrier bag.”

Posted 4 years ago

Hello there, Thank you for your feedback. I would just like to remind you that the trolley purchased was not advertised with a carry bag or any other accessories for that matter. Our Sport range of golf trolleys are built purely around price point, meaning that due to the very competitive nature of the price, there's no room to offer any special offers. The Tour series range of PowerBug trolleys have various daily special offers available (https://www.powerbug.co.uk/30-tour-series-golf-trolleys). If you wish to swap over to a Tour series trolley please feel free to give the team a call on 01753 857 838 to discuss your options. Thank you.

Posted 4 years ago

“The kit is great. Got my new Gt after waiting 4 weeks. Still waiting for my bag. Used the online message system to ask questions. Never received a reply.”

Posted 4 years ago

Hello there, The bag is currently on back order. The new stock is due to arrive on 25/09/2019. As soon as the stock arrives your pre-ordered Bug Bag will be dispatched. https://www.powerbug.co.uk/accessories/85-bug-bag.html

Posted 4 years ago

“I had to purchase this battery due to replacement battery which failed This battery was sent out at the end of January 2019 this was due to my battery failing after just over 2 years this one had a 3 yrs warranty”

Posted 4 years ago

Hello Mr Clutton, Please feel free to give the service and workshop team a call on 01753 857 838 (Press option 2) - They will be able to assist with your warranty claim.

Posted 4 years ago

“Ordered 2 units that included 3 accessories. One of the accessory was not included without any explanation. After calling customer service, it was explained that the accessory in question was backordered, never received an email or a note with the delivery. One of the unit motor is making sound noise, will contact customer service.”

Posted 4 years ago

An incorrect e mail address logged onto our system meant that the customer did not receive the back order situation We have rectified this now and comms are flowing Happy to report that all product has been delivered and the motor is running fine!

Posted 4 years ago

“Very satisfied with the customer service. Not so satisfied with the costs involved. Particularly the postage charge of £5 for a small envelope that stated it was less than £1 to send!”

Posted 4 years ago

“Bought trolley for my wife and it hasn’t been used too often so not too pleased that the switch which controls the power failed. I contacted and ordered a replacement which was promptly delivered and which I fitted myself. But £25 for a small switch seems a bit pricey to me. However the buggy is now working again and my wife is hapoy!!”

Posted 5 years ago

“A tad disappointed with the replacement part I had to buy recently and the instruction on how to install the part. Advised to drill out rivets holding broken part in place and install the new part with screws rather than new rivets. Problem is the drill bit diameter needed to drill out rivets is greater than the diameter of screws supplied. Had to improvise with superglue!”

Posted 5 years ago

Hello Robert, When drilling rivets you only need to remove the heads and the rest of the rivet will simply push through the frame and can be removed from the hinge area of the trolley. If you get stuck please don't hesitate to give the team a call on 01753 857 838 - They are always happy to help! :-)

Posted 5 years ago

“A split review. The trolley is good. Everything that is claimed. But the rating is only 'acceptable' as the 48 hour claimed delivery took six days, and then only after I chased it.”

Posted 5 years ago

Sorry about this. Looking at the delivery history we took 5 days to deliver not the 48 hours as advertised. The product was orderd and goods dispatched on the same day. Unfortunately the goods were held up in our carriers hub and they took way longer than acceptable to get to the customer. Although a carrier issue, the buck stops with us and we apologise for the delay. We understand that the customer is very happy with his purchase and we look forward to being of assistance in the future.

Posted 4 years ago

“You could do with more photographs of your accessories to enable the customer to view more aspects of your product.This may lead to enhanced purchases.eg. one photograph of your flight-travel bag.It is described well but depicted poorly.”

Posted 5 years ago

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PowerBug.co.uk is rated 4.7 based on 3,834 reviews