Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“I’m still waiting for my item ordered over 2 weeks ago, supposed to be next day delivery.”

Helpful Report

Posted 11 months ago

Hello Lee, Thank you for taking the time to leave us your feedback, please accept our apologies for the ongoing issues with your delivery. We have raised a full investigation with our courier in order to resolve this issue for you, please be assured that this is not the standard of service that we aim to provide for our customers. A member of our Customer Support Team will be in touch with you directly to advise on the progress of the investigation as soon as an update becomes available. We appreciate your patience and understanding as we work to reach a resolution. Kind Regards - PTW

Posted 11 months ago

“Asked not to be contacted but am receiving multiple requests for reviews.”

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Posted 11 months ago

Hello, Thank you for taking the time to leave us a review, please accept our apologies for the inconvenience caused by our review requests. If you do not wish to receive review requests you can unsubscribe from Reviews.io by clicking the link at the bottom of the review request email, this will mean you will no longer be asked to review any future purchases. We strive to maintain high standards of customer service and will always prioritise our customers' preferences and privacy. If you have any further queries or concerns please don’t hesitate to contact us. Kind regards - PTW

Posted 11 months ago

“Tiny product”

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Posted 1 year ago

Hello, Thank you for getting in touch and leaving your review. The Makita DUB185Z blower is designed to be compact and lightweight as outlined on our product listing. At 517mm in length, this blower is perfect for quick and lightweight jobs around your home and workshop. We aim to be as clear as possible and show everything included with your purchase on our product listings page. As you had purchased the body-only version of this blower, this did not include a battery. We do however sell a wide range of official Makita batteries which you can find on our website here: www.powertoolworld.co.uk/accessories Kind regards – PTW

Posted 11 months ago

“Still waiting for tool to arrive after 15 days”

Helpful Report

Posted 1 year ago

Hello Gareth, Thank you for taking the time to leave a review. We apologise for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be to wait for a package and we want you to know that we take these matters seriously. We have checked the status of your order and we see that it was shipped out promptly from our warehouse. However, it appears that there was an unexpected delay in transit, which unfortunately was beyond our control. We are glad to hear that you have already been in contact with our Customer Support Team and that a refund has been issued for your order. We are committed to providing our customers with the best possible service and we are pleased to hear that our team was able to assist you in resolving this matter. We appreciate your patience and understanding and look forward to serving you again in the future. Kind regards – PTW

Posted 1 year ago

“Powertools world don't want to know you if the goods are faulty. Customer service is zero.”

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Posted 1 year ago

Hello William, We take all customer feedback seriously and are sorry to hear that you had received a potentially faulty product. Upon investigating this we cannot see that we have received any contact from you regarding your situation & would like to rectify this and work with you to find a solution you are happy with. At Powertool World, we strive to provide the best possible customer service and stand behind the quality of our products. Our Customer Support Team have sent you an email to get this resolved. We appreciate your feedback and hope to have the opportunity to make things right. Kind regards – PTW

Posted 1 year ago

“I paid and my goods did not come to me and no one does anything. The money was not returned, the goods were not sent. score 1/10000”

Helpful Report

Posted 1 year ago

Hello Dmytro, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you experienced a delay in receiving your order and we understand how frustrating this can be. We can see that before you left this review you had been in contact with us about this. Our Customer Support Team are already resolving your issue for you and have emailed you to obtain a follow-up. We appreciate your patience as we work to ensure your complete satisfaction. Please do not hesitate to contact us if you have any further questions or concerns. We value your business and hope to have the opportunity to make things right for you. Kind regards – PTW

Posted 1 year ago

“not mentioned that it is sold without disc”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review. We are sorry to hear that your Makita DCC500Z Disc Cutter did not meet your expectations. We would like to clarify that the blades for this tool are sold separately as the product you purchased is sold as a "body only" item. We understand the importance of providing clear and accurate information to our customers and always ensure that our product pages include a “What’s in the Box” section. Thank you again for your feedback and for choosing Powertool World as your trusted supplier of power tools. Kind regards – PTW

Posted 1 year ago

“Did not want to write ..... this but got petted to do a review... Had 3 time slots for 3 different days....my delivery for my hedge trimmer Never arrived ever....got money back OK Try again sometime”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent delivery experience did not meet your expectations. As a company, we understand that receiving a purchase promptly is essential for our customers and we apologise for any inconvenience caused. Upon investigating this matter, it appears that our courier had difficulty locating your property. Despite their best efforts, they were unable to complete the delivery as planned and your order was returned to us. We are however pleased to hear that you were satisfied with the resolution we provided. If you do decide to place another order with us, please do not hesitate to reach out to our Customer Support Team who will be happy to assist you in ensuring a smooth delivery process. Thank you for choosing to shop with us and we look forward to serving you again soon. Kind regards – PTW

Posted 1 year ago

“We contacted the supplier about the problem. Received an acknowledgement but even after an chasing still no response.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you haven't received a response from our Customer Support Team. We understand the frustration this must have caused. On investigation we found that our Customer Support Team responded to your enquiry on 29/03/2023 with an alternative solution, but have not yet received your reply. We tried reaching you today but were unfortunately unable to contact you. To ensure that we can address your concerns and resolve the issue, we have also sent a follow-up email. We appreciate your patience and understanding. We look forward to resolving this issue for you as soon as possible. Kind regards – PTW

Posted 1 year ago

“We order from here as they advertised next day delivery and we needed this item for a job almost a week later before it was delivered. Losing us money!! Definitely would NOT use these again”

Helpful Report

Posted 1 year ago

Hello Jackie, We understand that timely delivery is crucial for our customers, please accept our apologies for the unexpected delay in the delivery of your order. On investigation we found that this delay was due to an external issue with our courier service. We would like to assure you that we have raised this problem with our courier and are taking corrective measures to prevent recurrence in the future. We appreciate your feedback and value your business. We hope that you will give us the opportunity to serve you again. Kind regards – PTW

Posted 1 year ago

“Asked not to be contacted but am getting spam and multiple requests for reviews.”

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Posted 1 year ago

Hello, Thank you for taking the time to leave us a review, we value all customer feedback. We can confirm that in compliance with GDPR we do not auto-subscribe our customers to marketing emails, please accept our apologies for the inconvenience caused by our review requests. If you have previously subscribed to our newsletter but would like to unsubscribe, please use the orange "unsubscribe" button located at the bottom of the emails you receive from us. We strive to maintain high standards of customer service and will always prioritise our customers' preferences and privacy. If you have any further queries or concerns please don’t hesitate to contact us. Kind regards - PTW

Posted 1 year ago

“I would not recommend this seller.”

Helpful Report

Posted 1 year ago

Hello Hryhorii, We're sorry to hear that you had a negative experience, we are committed to providing excellent service to all of our customers and we value your feedback. We have contacted you by email for more details to allow us to investigate further. We look forward to hearing back from you soon. Kind regards – PTW

Posted 1 year ago

“I purchased a chainsaw, used it for two hours and it stopped working. I returned it and was told the bar and chain was damaged so they were sending it back to me. I paid for a new bar and chain and the chainsaw is still not working. There is clearly a fault that they are not prepared to accept. I would not buy from here again.”

Helpful Report

Posted 1 year ago

Hello Anton, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your tool still isn't working as expected. Upon reviewing this issue, our Technical Team returned your item direct to the manufacturer for inspection. We're keen to get this resolved for you so we have reached back out to the manufacturer for further support. We will be in touch with you as soon as we hear back from them. We apologise for any inconvenience this has caused you. In the meantime, if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Not very impressed”

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Posted 1 year ago

Hello David, Thanks for taking the time to leave your review, we value all customer feedback. We're truly sorry that you were unhappy when shopping with us. We're keen to look into this for you and see how we can help. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“From 2 parcels only one was like expected..”

Helpful Report

Posted 1 year ago

Hello Ivaylo, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry something wasn't as expected with your order. If you're still needing assistance, please don't hesitate to contact our Customer Support Team where we will be happy to help. You can find all of our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“2nd purchase in a week from ptw first delivery of collated nails arrived sodden wet and only 50 % salvageable no credit given this stand arrived damaged in transit with a large hole in the box where something had pierced it and took a gouge out of the stand platform the delivery photo shows this but I couldn’t waste more time on contacting customer service as the previous problem was never even resolved !!”

Helpful Report

Posted 1 year ago

“Boxes and nails arrived wet and damaged not left in the porch as a specified but out In the rain, customer service expect me to repackage in new box. Print labels or wait In all day for a return. Sorry I have to work not waste time on the phone etc No credit offered most of the nails were not salvageable so time and money wasted … youd be wise to shop elsewhere”

Helpful Report

Posted 1 year ago

Hello Gary, Thanks for taking the time to leave your review, we value all customer feedback. We're really surprised to hear that you're unhappy with the customer service we have provided you with. We always want to provide the best service possible to all of our new and long-standing customers. We have looking into your issue and can see that you had spoken to our Customer Support Team about a return you were wanting to action. They had agreed to arrange a free-of-charge collection for you however they hadn't heard back from you yet as they needed to confirm a time and date best suitable for you. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“It worked well for a few jobs then stopped working. When I contacted powertool world they washed their hands of me and said go to the manufacturer. I’ve barely had it 2 weeks and now they won’t even help! Poor service”

Helpful Report

Posted 1 year ago

Hello Sujeet, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear that you're unhappy with the service provided to you. This is never our intention and we always look to provide the best service possible to all of our customers. Upon reviewing your order it seems our Customer Support Team had agreed for you to return the product back to us for a replacement and the replacement is now showing as delivered to you. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Poor customer service and returns policy have shopped here many times but won’t again”

Helpful Report

Posted 1 year ago

Hello Gary, Thanks for taking the time to leave your review, we value all customer feedback. We're really surprised to hear that you're unhappy with the customer service we have provided you with. We always want to provide the best service possible to all of our new and long-standing customers. We have looking into your issue and can see that you had spoken to our Customer Support Team about a return you were wanting to action. They had agreed to arrange a free-of-charge collection for you however they hadn't heard back from you yet as they needed to confirm a time and date best suitable for you. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“I’ve not received my order. It has been over a week. Disgraceful”

Helpful Report

Posted 1 year ago

Hello Jon, Thanks for taking the time to leave your review, we value all customer feedback. We're truly sorry that your order hadn't arrived with you when you had expected. This isn't the service both ourselves and our courier look to provide. Upon reviewing your issue it seems you had provided us with an invalid postcode when you had placed your order. This caused a delay with DPD delivering your order. Our Customer Support Team rectified this for you and amended your postcode as soon as we were made aware. We can see that your parcel has now been marked as delivered. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

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