Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“I ordered a Fien Diamond Cutter which arrived on time and I'm sure as descibed however, the item was a smaller diameter than I was expecting. My point is the on line listing didn't make it clear to me that there were two options regarding the diameter of this cutter and that this was the smaller version.”

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Posted 1 year ago

Hello Brian, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that the item you had ordered didn't meet your expectations. We always try to be as accurate as possible on our product pages and the information we're provided with comes from the manufacturers directly. We're sorry you felt this wasn't clear enough. Our listing shows that the blade you had ordered is measured at 75 x 2.2mm with the outer dimensions of 158mm x 105mm x 17mm. We can't see that you've contacted our Customer Support Team yet to discuss this however with our extended returns, you still have time to return the product back to us if this isn't right for you. If you would like to do this or if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Very pleased with the price packaging and speed of delivery Can’t comment further as a Christmas gift”

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Posted 1 year ago

“Rated very good for odreing process but let down by their delivery company. 2 confirmed delivery slots were missed. The Hedge cutter has not ben used yet so unable to comment. Would have been 4 or 5* if delivered on confirmed delivery date.”

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Posted 1 year ago

Hello Stan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't been delivered when you had expected it to be. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order was delivered within the 1-3 working days you had selected as your delivery method, nevertheless due to our courier's delay, we have reported this to them regarding your estimated delivery window to prevent this from happening again.. We're glad that you've now received your items ordered and if you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Bit slow charging”

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Posted 1 year ago

“Next day delivery but took 4 days , help line was terrible , wait 20 mins get the answer”

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Posted 1 year ago

Hello Tony, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't arrived when you had expected this to. We always try our hardest to ensure our parcels are dispatched in a timely manner. We can see that you had spoken to our Customer Support Team and they had advised that you had chosen our 1-3 working day delivery method instead of our next working day delivery. In-line with the delivery method chosen, our courier had confirmed that your parcel was delivered to you within the requested timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Way slower to send than the others. I’ll be sticking with Ffx and its tools. Pretty average”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your order hadn't arrived when you had expected it to. Whilst investigating this for you, we can see that you had ordered and selected our "1-3 working day" delivery method. Our courier DPD have confirmed that your order was marked as delivered within this timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Good company”

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Posted 1 year ago

“I received my order very well. But my wife also placed an order with you for almost £600.00 it was damaged and returned to yourselves, so we did not even receive any of it and the you would not resend new items without us having to pay twice for it before you would refund what we previously ordered whith caused my problems as I needed them the following week, now she is looking elsewhere. Not sure if I would order from you agen”

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Posted 1 year ago

“One of the tools arrived damaged, but was replaced within a week”

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Posted 1 year ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're shocked to learn that your parcel arrived with you damaged. Both ourselves and our couriers always try our utmost best to ensure that our dispatched orders arrive safely in our customer's hands. We're sorry on this occasion it didn't happen. When you raised this with our Customer Support Team, they reported this to our courier for an internal investigation and we're glad to hear that you received your replacement promptly. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“What power tool”

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Posted 1 year ago

“Received the tool in good time opened the outer packaging the tool was in an unbranded box open box the tool was damaged insufficient bubble wrap to protect the tool it was loos inside the box.”

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Posted 1 year ago

Hello Chris, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your tool had arrived damaged. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. We would also like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. As requested, we can see that a refund had been actioned to resolve this for you as quickly as possible. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Hi I would have given you a very good but you failed to get the drill to me on the date you promised (birthday present) It wasn’t until I made a call that I was told that it hadn’t bed sent to delivery company (a bit of a pain as I had waited in for 2 days. But saying that the lady I spoke to was very helpful and very polite. Because of this i will still be happy to use and recommend this company.”

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Posted 1 year ago

Hello Martyn, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't arrived in your expected delivery timescale window. Unfortunately due to a courier issue some orders were not fulfilled on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. On checking your order, this is now showing as delivered. We hope everything is as expected and that you're happy with the item you had ordered. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“The shredder arrived on time and delivery was very cheerful. However the instructions on separating the parts and setting it up were hopeless and difficult to carry out especially the six screws that hold it all together going in to black plastic holes that you cannot see. I don't know if it works yet as it has rained every day.”

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Posted 1 year ago

“they are a bit shoter then the ones i have got”

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Posted 1 year ago

“Normally a great Company to use with great service. Unfortunately I ordered tools under their 5% off offer and supposedly they were inundated with orders which resulted in failure to deliver in their promised 1-3 day delivery window.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you hadn't received your order when you had expected it. Our delivery success rate is usually incredibly high. We can see that your order was placed on Friday evening with next working day delivery. Your order was processed and then delivered to you the following Monday in line with the delivery method selected. You can find out more about our delivery timescales on our website: https://www.powertoolworld.co.uk/delivery/ If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“The products from Power Tool World are excellent and normally delivery is swift and efficient. However, we recently ordered a Makita grinder and it failed to turn up and got caught at a depot. Power Tool World seemed unable to sort this out, so we had to re-order meaning we didn't get the tool until after we required it. Disappointing.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're really disappointed to hear you were let down by our courier partner on this occasion. We assure you this is the exception as our delivery success rate is usually incredibly high. Nevertheless, we apologise that your order hadn't arrived with you when expected. To get the product to you on time, our Customer Support Team re-dispatched the parcel back to you to ensure you received your items as quickly as possible. This parcel is showing as successfully delivered. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Thank you again for your order and we hope this doesn't put you off ordering from us again. Kind regards – PTW

Posted 1 year ago

“Good value”

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Posted 1 year ago

“On the fence weather to purchase anything more due to my current experience with the company”

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Posted 1 year ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We can’t see that you’ve contact us yet to discuss your experience. We’re keen to find out what we can do to help with any issues you’ve had. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Did not realise batteries were not included. Everything else was very good.”

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Posted 1 year ago

Hello Alan, Thanks for taking the time to leave your review, we value all customer feedback. The item which you had purchased on your order did include 2x 2.0Ah DeWalt batteries along with your DeWalt charger. We can see that these had been delivered to you successfully. We can’t see that you had contacted us yet to discuss this. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Need to re check how they package some products”

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Posted 1 year ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that your product had arrived damaged. We had reported this to our courier to ensure they are handling our packages as safely as possible. We are also glad that you had resolved this issue when you had spoken with our Customer Support Team. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

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