Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“Very poor service, paid for 2 makita battery with next day delivery. No attempt to deliver and had to wait over 2 weeks for my money back!”

Helpful Report

Posted 4 months ago

Hi Aaron & thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused. We would like to reassure you that as soon as we were made aware of the issue we immediately raised an investigation with our courier partner. Once completed we issued a full refund at our earliest opportunity. Kind regards - PTW

Posted 4 months ago

“I wasn't going to leave a review but an invitation to leave one was received!! I wouldn't recommend using this company. Ordered Dewalt battery and charger on a 1 - 3 day delivery. Five days later, nothing, no communication to say the order was dispatched. Tried telephoning, just an automated message. Tried emailing- no reply!! Live chat, managed to communicate with someone. Given an excuse due to many orders received there is a backlog. Promised my order will be dispatched asap. Following everything I receive a message to say the charger is out of stock!!!! Six days from ordering and no goods..... joke of a service.”

Helpful Report

Posted 4 months ago

Hi Neil, Thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused, we have genuinely been much busier than expected so emails have taken a little longer than usual to respond to. Unfortunately, when this eventually came to light we had no stock available to fulfil your order despite our offer to the contrary, leaving our only option to refund you in full. Kind regards - PTW

Posted 4 months ago

“Would love to review it but I didn’t ever receive it, was told it was left on my doorstep which it wasn’t and haven’t heard back from the company”

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Posted 4 months ago

Hi & thank you for the feedback. Please accept our apologies for the inconvenience & frustration caused while the investigation was completed. Thankfully , we can see from the tracking that the replacement found its way to you. Kind regards - PTW

Posted 4 months ago

“Very good service”

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Posted 4 months ago

“The same reason as above - faulty battery, case raised, waiting for an upgrade/replacement.”

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Posted 4 months ago

Thank you for the feedback. I can see you have been in communication with our customer service team & a pre paid returns label has been issued to collect & replace the faulty battery. Please accept our apologies for any inconvenience this has caused. Kind regards - PTW

Posted 4 months ago

“Never received, then told was being sent out and received refund a week later. waste of time”

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Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience & frustration this has caused. On investigation I can see that after 2 failed delivery attempts your parcel was returned to us & despite a redispatch & further delivery attempt our courier partner was unable to locate your specified delivery address & returned the parcel once again. At this point & to avoid further delays we refunded your order in full. Kind regards - PTW

Posted 4 months ago

“I never received my parcel it was delivered to the wrong house! I have emailed you but heard nothing back?”

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Posted 4 months ago

Hi Richard , Thank you for the feedback. A member of our customer service team will contact you this morning. Kind regards - PTW

Posted 4 months ago

“Items arrived in good time good price. That’s where it ends. The box was not fit for a cuddly toy. Two separate orders the boxes arrived open with very little in the way of tap. First box had been repaired by courier but still left in door in a poor state.”

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Posted 4 months ago

Hi & thank you for the feedback. Please accept our apologies for the state of the packaging on your parcels , I have taken the delivery images from our courier partner & fed them back to our warehouse team. If there is any damage to any of the products please contact me directly in order that we can put it right for you. Kind regards - PTW

Posted 4 months ago

“To sell fake products and pass them of as genuine products is fraud.”

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Posted 4 months ago

Hello Lee , We would like to reassure you that you have purchased a genuine UK supplied product sourced directly from Dewalt UK. If you require any help in registering your purchase for the extended warranty please contact me directly at your earliest convenience. Kind regards - PTW dave@powertoolworld.co.uk

Posted 4 months ago

“I give this bad rating because of the delivery from DPD it arrived on monday not friday their excuse was i was not at home they took a photo not even my house was a friend of mine 4 miles away and all the time the courier put the blame on me i was home.DPD the worst couriers around”

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Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience this has caused, DPD are usually much better than this. Kind regards - PTW

Posted 4 months ago

“Misleading customers through inaccurate descriptions… make sure you know what you are buying.”

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Posted 4 months ago

Hi & thank you for the feedback. We would like to reassure you that we are not trying to mislead our customers & that our listings are under constant review to correct any inaccuracies as they come to light. In this instance we appreciate your confusion but are guided by the manufacturer`s descriptions. The Tstak (II) refers to the box size , with the newer IP54 rated boxes having the designation 2.0 to denote 2nd generation. If you require any help or assistance please contact our dedicated customer service team who are more than happy to help. Kind regards - PTW

Posted 4 months ago

“never received my order it had correct name and address on but aomehow the incorrect postcode im in cumbria my parcel went to someone elses house in seansea powertool world have washed there hands of it with no regard a responsibility to me not getting my parcel and 80 pounds outve pocket , poor after care dont deal with them”

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Posted 5 months ago

Hi & thank you for the feedback. After extensive investigation, we can see that you used the letter S when uploading your order details instead of the letter C & can confirm that this matches an exact postcode & house name in Swansea. Our courier partner has confirmed this has been delivered to the address you specified & closed the claim. We would like to reassure you that were are trying everything possible to retrieve your parcel & will be in contact as soon as we are able. Kind regards - PTW

Posted 5 months ago

“I make a purchase on 9 of November and until now I didn't receive it”

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Posted 5 months ago

Hi Roberto, Thank you for the feedback. On investigation, we can see this has been reported as a missing parcel with our courier partner. We would like to apologise for the inconvenience caused & I have asked our customer service to update you today. Kind regards - PTW

Posted 5 months ago

“Hopeless experience”

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Posted 5 months ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience caused & share your frustration. We have fed this back to our courier partner who are usually much better than this. Kind regards - PTW

Posted 5 months ago

“The parcel arrived with delay and I was not informed! Is not acceptable!”

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Posted 5 months ago

Hi Adrian , Thank you for the feedback. We would like to apologise for the unexpected delay in the delivery of your parcel & any inconvenience this may have caused. Kind regards - PTW

Posted 5 months ago

“Already left my feelings about your service on Ebay”

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Posted 5 months ago

Hi Kevin , Whilst we appreciate all feedback , good or bad we are unable to reconcile this as you bought the Dewalt Mobile storage unit directly from our own website. If you are having problems with your purchase please contact our customer services using the dedicated email on our contact page. Kind regards - PTW

Posted 5 months ago

“Poorly packaged items that I had to return and have refunded .”

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Posted 5 months ago

Hi & thank you for the feedback. We would like to offer our apologies for the poor state in which your parcel arrived & the inconvenience caused in having to return your purchase. We can confirm the refund has been processed & hope you can give us another chance. Kind regards - PTW

Posted 5 months ago

“Sorry I have to give 1 star, but almost 5 days for delivery, no updates had to chase twice.”

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Posted 5 months ago

Hi Adam , Thank you for the feedback. We would like to apologise for the late delivery of your parcel. After investigation , I can find no reason for the delay & fully understand your frustration. I am confidant that should you give us another chance we will live up to our reputation. Kind regards - PTW

Posted 5 months ago

“DPD delivered my parcel somewhere without gaining a signature, without my permission to leave in a “safe place”. The parcel is no where to be seen and these guys are just batting around the blame! Terrible service from both parties”

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Posted 5 months ago

“I have place an order of £1400 tools and onthe delivery transport part of my tools got missing. I have today 2 weeks waiting for power tools world to tell me when I get my tools or refund. They open a case with they delivery contractor(DPD) but no updates .phone them daily and no answers to my issue. Bottom line I am without tools and no money after 2 weeks and still don’t know how long will take to get sorted.”

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Posted 6 months ago

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