Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“Not impressed with box as damaged”

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Posted 4 months ago

Hi & thank you for the feedback. Please contact our customer service department who will be more than happy to put this right for you. Kind regards - PTW

Posted 4 months ago

“Try somewhere else”

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Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise that your order was held up by a day due to an issue at the DPD sortation facility. Unfortunately we were unable to notify our customers with sufficient warning of the delay. Kind regards - PTW

Posted 4 months ago

“The Milwaukee box arrived damaged of which must have happened in transit. I haven't had a chance to contact company but this will assist”

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Posted 4 months ago

Hi & thank you for the feedback. Please contact our customer services who will be more than happy to put this right for you. Kind regards - PTW

Posted 4 months ago

“Placed an order on the 8/11/23 today 21/11/23 Iv heard nothing I had a notification from DPD saying they are expecting my order that has since vanished Iv not been informed as to why there is a delay with my order and it’s dispatch, being asked at this point to review my experience what am I supposed to do? I’d like to give 5 stars”

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Posted 5 months ago

Hi Liam , We would like to apologise for the frustration this has caused. Our customer service guys have left a voicemail & confirmed via email that the parcel has been confirmed as lost & a full refund processed. Thank you for your patience while the investigation was concluded. Kind regards - PTW

Posted 5 months ago

“Sent the item back, which didn’t take long arrived Wednesday back with then by Friday, very good. I didn’t hear anything about then receiving the item apart from DPD service telling me they had delivered. I had to send a email three days later to find out what was happening,then I received my response,Not good”

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Posted 5 months ago

Hi & thank you for the feedback. We would like to apologise for your tool arriving damaged. We are however surprised to read this as the whole process from being informed of the issue to providing a full refund was completed within 5 working days. Kind regards - PTW

Posted 5 months ago

“The order came relatively quickly, not next day though. The box was badly packaged, as everything was lose in the delivery van, which was worry having all the components. The makita carry case is cracked but has been glued. But for the price it is, it should all be better packaged and not damaged upon delivery. As I need everything to work with, I cannot send anything back, but feel I should be compensated. I have used this company before and this is the first time it has happened.”

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Posted 5 months ago

“Delivered 1 day late for ‘overnight delivery’, apparently due to some warehouse problem I had to spend nigh on an hour on hold the next day to find out about, can’t fault the product or the price but late delivery and total lack of communication accessibility left a bitter taste, hence the rating”

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Posted 5 months ago

“I ordered a Makita guide rail adapter for my saw which was very expensive at £68 .The postage was extra which made it even more.The same item was at B&Q for £58 but wanted it sooner so I tried Powertool world. I was disappointed to find it delivered in a thin grey plastic bag which was probably the reason it was all bent when it was delivered.I had to remove the bars and straighten them on a vice with a hammer making it just acceptable I don’t think I will buy anything again unless the packing is better next time.”

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Posted 6 months ago

“Sorry Power Tool World but after getting my first delivery from you of the Milwaukee Multi Tool I gave you a sterling review as I was so pleased with the product and your service. This made it easy to order from you again being the Cut off Tool. When delivered it was in a plain white box and slightly scuffed in places. Being a gift I messaged you immediately but I received no response. I had to get an alternate gift and kept the saw for myself. Disappointed I’m afraid.”

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Posted 6 months ago

“Good products, good company but low score as you get bombarded with emails..”

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Posted 6 months ago

“I dislike the manner in which this retailer publishes statements which try to avert their responsibilities under the current Consumer Rights 2015 legislation regarding the return of unsatisfactory goods.”

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Posted 7 months ago

“wasn't impressed with the late delivery”

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Posted 7 months ago

Hello Julian, Thank you for leaving a review with us. We apologise that your order arrived later than you expected. Ensuring orders are provided to our customers promptly is one of our top priorities. Upon investigating this we can see that you selected the 1-3 working day delivery method. Our courier informed us that this was delivered within this timeframe. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are happy to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 7 months ago

“I ordered a tool and it was supposed to be delivered on a Thursday. Only received it the following Tuesday.”

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Posted 9 months ago

Hello, Thanks for getting in touch and sending your review to us. We are sorry that your order was not delivered as expected. This is not the service we have come to expect from our delivery partner and we are keen to find out what happened. Upon investigating this, we can see you had contacted our Customer Support Team who had advised your parcel was damaged in transit. As agreed, a replacement order was issued to you on a premium next-day delivery, free of charge. We are continuing our investigation with our courier to find out what happened however we are glad that you have now received your ordered product. If you need any further help, please do not hesitate to contact our Customer Support Team who are happy to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 9 months ago

“Poor quality items, delivered as multiple packages, poor condition, poor customer service support.”

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Posted 9 months ago

Hello Gary, Thanks for sending in your feedback to us. We are truly sorry for the experience you had whilst shopping with us and that this did not meet your expectations on this occasion. We can see that you have already contacted our Customer Support Team to discuss your damaged item. As advised, due to the size of the items you had ordered, these were unable to be packaged together so were sent in multiple parcels. Our Customer Support Team offered a resolution which you were happy to accept. We are glad that we were able to resolve this issue for you on this occasion. If you do have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 8 months ago

“Sent request and still not sorted now you want photos will not use again”

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Posted 9 months ago

Hello David, Thank you for getting in touch and sending your review to us. We are sorry that you were having an issue with an item you had received. It is never welcome to hear that a purchase has arrived not as it should. We can see you had contacted our Customer Support Team however we have not heard back from you yet regarding our request for images on 04/07/2023. It is important that we receive the images requested by the manufacturer so we can ensure we are issuing you with the correct replacement parts. If you could please continue to speak with our Customer Support Team who are keen to get this resolved for you as promptly as possible. Kind regards – PTW

Posted 9 months ago

“Pls check the state of what you send out. Everyone knows the worst thing you can do to a lithium battery is let it go flat and then leave it flat. If you’re going to hold onto old stock, at least make it a priority to check battery status and recharge if required (now i have a battery with suspected lifetime… it already ran flat super quick on first usage)”

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Posted 9 months ago

Dear Charles, Thank you for your feedback on our tool. We appreciate your positive remarks about its functionality. However, we apologise for the inconvenience caused by the battery issue. We strive to deliver high-quality products, and we regret that the battery in your unit was not in good shape. We have taken your feedback seriously and have made efforts to ensure our stock is up to date to prevent such occurrences. We apologise once again for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continue to improve our products and services. If you have any further questions or concerns, please feel free to reach out to our customer support team. https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 9 months ago

“I was sent a damaged product, for all the company blaming their delivery partner for damage, even they know it was their own fault. I can only prove that if they share the video when the package came out of their warehouse, which they would never do. Next package delivered after 5 days and the box was taped exactly the same as it was on the damaged box initially. Yes, they did send a replacement, however they would have not had to do if they would have checked before dispatching an uninspected damaged box. Customer delayed and inconvenienced for no reason however customer service agents and manager made 100% sure that they lay the blame on the delivery partner only. Poor customer service. Rating is 2 (poor) just because they processed the return and redelivery without much fuss, again this should have never been the status (else would have been 1)”

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Posted 10 months ago

Hello Venkat, Thank you for leaving us your review. We are truly sorry for the experience you had when your order was delivered to you. This is not how we expect our customers to receive their items from us. Sometimes the transportation network can be tough on a parcel however both ourselves and our courier take damaged parcels seriously. We can see that you contacted our Customer Support Team who responded and arranged a free-of-charge collection of your damaged product. This was collected within 24 hours and a replacement was then dispatched back out to you within 10 minutes of us receiving your return. As mentioned in our communication, your feedback is valuable to us and will help us improve both the manufacturers and our packaging for future orders. If there is anything else we can assist you with, please do not hesitate to contact us directly. Our dedicated Customer Support Team is ready to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact. Thank you once again for reaching out to us. Kind regards – PTW

Posted 10 months ago

“goods arrived ok but I asked a question on using it. no one had an answer so said they would ring me back. They didn't - not good.”

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Posted 10 months ago

Hello John, Thank you for sending in your review to us. We apologise for the delay in our response. I can see our Technical Team has now contacted you regarding your Makita Inflator, and you are satisfied with the outcome. If you are still needing assistance, please contact our Customer Support Team who will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 10 months ago

“Although purchase and delivery of the Makita HS0600 Circular saw was flawless and the product itself great. It seems when it comes to after sales advice and back up, that's where it all falls apart.”

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Posted 11 months ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that our service did not meet your expectations. Unfortunately, on investigation we have been unable to find a record of any previous contact with you regarding your order. If we can be of any further assistance please don’t hesitate to contact us directly and one of our Customer Support Team will be happy to help. You can find our contact details here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 11 months ago

“Service poor when reporting fault with tool.”

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Posted 11 months ago

Hello Paul, Thank you for getting in touch with us, we are sorry to hear that our service did not meet your expectations on this occasion. Please be assured that customer satisfaction is always our priority. On investigation, we found that our Customer Support Team responded to your initial enquiry on 02/05/2023 to request further information, but have not yet received your reply. One of our team will contact you shortly to discuss your issues further. We appreciate your understanding and look forward to resolving this issue for you as soon as possible. Kind Regards - PTW

Posted 11 months ago

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