Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, Newtownabbey Borough Council
Rating: 4.85

“I am waiting for a report from my contact at power tool world.”

Helpful Report

Posted 3 months ago

Hello Julian, Thanks for sending your review into us, We do apologise and understand the inconvenience you have had, it is never something that is welcomed when a parcel goes missing. Upon looking into this we do apologise DPD have been unable to deliver your parcel. We can see someone in our Customer Service Team has reached out to you to resolve this today. Please continue to liase with us so we can resolve this for you as best as possible. Kind regards - PTW

Posted 3 months ago

“Ordered a triple pack of batteries only two turned up.”

Helpful Report

Posted 3 months ago

Hello Leon, Thanks for sending in your review to us. We apologise that your order was not received in full. This is never something we would expect. This is currently still being investigated by our courier and we’re awaiting on a little bit more information from yourself. We can see that a colleague in our Customer Support Team had emailed you earlier today. Please continue to liaise with us so we can resolve this for you as best as possible. Kind Regards – PTW

Posted 3 months ago

“poor service”

Helpful Report

Posted 3 months ago

Hello, Thanks for sending in your review to us. We apologise that you were unhappy with the service you had received. Providing the best service to our customers is one of our top priorities here at Powertool World and we're keen to resolve any issues you may have. Upon investigating, we can see that this was resolved when you had spoken to our Customer Support Team earlier in the week however, we have reached back out to you to find out how we can help you further. Please continue to liaise with us if you still require further help. You can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 months ago

“First time I've ordered from powertool world and I shalnt again.You have lost a professional carpenter as a customer!! The problem began with DHL delivery who damaged my parcel and sent it back to you , no apology from them no further information, all tracking said was your parcel is on its way back to power tool world, this was on the day it should have been delivered!!! So I couldn't call you to find out what's going on because your phone system is down!!! , I eventually got thru to DHL who told me the parcel had been damaged so it was sent back ,and they said it would take 48 hrs to be returned then another 5 to ten days to be re delivered. If that was the case I was gonna cancel my order ,only I couldn't phone you to even do that ,which infuriated me even further!!! After searching your Web page help options for ages trying to sort this out I found a live chat option and my case was only dealt with quickly because I was gonna cancel the order .otherwise it would have been 24 to 48 hrs !!!! For you to respond to my email. Your customer service without a working phone line is currently terrible, way too long to respond to emails. Poor service = lost customer Gary Sennitt”

Helpful Report

Posted 3 months ago

Hello Gary, Thanks for sending in your feedback from your recent order. We apologise that your parcel was damaged by our courier. It's never welcomed when a parcel is unable to be delivered. Upon investigating this we can see that you spoke to our Customer Support Team the day your parcel was delayed. Whilst we can't see what was discussed between yourself and the courier, we can see that a replacement was dispatched to you on the same day and this was delivered in less than 24 hours to your door. If you are still needing assistance, please don't hesitate to contact our Customer Support Team who will be happy to help. You can find out how to contact them via our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 3 months ago

“Product was no good”

Helpful Report

Posted 3 months ago

“Poor customer service!”

Helpful Report

Posted 3 months ago

Hi Lulian, Thank you for your feedback. We apologise that your issue has not been resolve yet. We are keen to get this rectified for you. An email was sent to you but we have not had a reply from you yet. If you are still needing assistance, please continue to liaise with our Customer Support Team who are here and happy to help. Kind regards - PTW

Posted 3 months ago

“Couldn’t get hold of them to complain about charger not working”

Helpful Report

Posted 3 months ago

Hello Nigel, Thank you for your feedback. It is never expected when a product stop working and we are keen to get this resolved for you. A member of our Customer Support Team has reached out to you to find out more information and to get this resolved. We also apologise that you had trouble getting in touch with us. We were extremely busy over the telephone during the festive period. We do however have alternative methods of contact such as live chat and email. You can find out how to reach us and our opening times on our website below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 3 months ago

“My first purchase from Powertool World was a Makita cordless air pump. No issue with delivery on time …. But the charger and/or battery are duds.”

Helpful Report

Posted 3 months ago

Hello John, Thanks for leaving a review with us. We are truly sorry to hear you are having problems with the charger and battery. When investigating this, it does look like you have been liaising with our Customer Service Team who have issued you with a free of charge return and organised a replacement. If you still have any further queries, please do not hesitate to get in touch with our Customer Support Team who are happy to help. You can find our contact details on our website below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 months ago

“Still awaiting on delivery of them . No one will answer my emails 😡”

Helpful Report

Posted 3 months ago

Hello John, Thank you for taking the time to leave a review. We apologise that you were unhappy that you didn't get a response from us. Providing timely responses are key to our customer's satisfaction. Upon checking on our communication system, we can't see any email was received. We are however keen to provide you with the information needed. Your order was placed on a Saturday for delivery the following Saturday. Your order was dispatched from us on time and delivered as expected the following Saturday. If you're still needing help with this order, please don't hesitate to contact our Customer Support Team who will be happy to help. You can find our contact details on our website below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 months ago

“Rubbish won’t be using again , Milwaukee tool delivered in plain white box !! No packaging in it it’s been rolling around in box while being transported me !! Just rubbish sent an email not response when you spend money on tool you expect them to arrive in a Milwaukee box not a plain box !!!”

Helpful Report

Posted 3 months ago

Hello Lucy, Thanks for leaving a review with us. We are truly sorry to hear your item was received damaged. We would like to re-assure you that we only sell brand-new and genuine Milwaukee products, purchased direct from the manufacturer. Our Customer Support Team have contacted you to discuss this further so we can get this rectified. We look forward to hearing back from you soon. Kind regards - PTW

Posted 2 months ago

“Annoyed as I didn’t receive the handle with the drill. I’ve tried emailing and not had a reply. Had to gift as a present with the handle missing”

Helpful Report

Posted 3 months ago

Hello Ryan, Thanks for leaving a review with us. We are truly sorry your order was missing the handle. This is never expected and we're keen to get this rectified. Upon reviewing, we can't find any corrospondance from you however we have sent an email over to you asking for further information. Please continue to liaise with us so we can get a resolution actioned as best as possible. Kind regards - PTW

Posted 2 months ago

“Ordered makita impact driver. Never arrived. No info from powertool world about whereabouts of item. Dpd tracking says item at depot but now being returned. No attempt at delivery.”

Helpful Report

Posted 3 months ago

Hello Feroz, Thanks for leaving a review with us. We apologise that your order wasn't received as expected. This is something we never like to hear or see with our customer's orders and are keen to look into this for you. Upon investigating, the order linked to your review does look like it was delivered successfully on the 14/12/2023. If you still need assistance on this or this is about another order, please contact our Customer Support Team who are happy to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 months ago

“I am still waiting for you to send an item to me that was missing from my order, Your colleague, Lauren seems to want me to blame the carriers for opening the box en route. I am confident that this did not happen.”

Helpful Report

Posted 4 months ago

“Order two Makita batteries never going to waste of time that was”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. Please accept our apologies for the inconvenience & frustration this has caused . We can see from the tracking that our courier partner somehow failed to deliver & eventually returned your parcel to us. We would like to reassure you that as soon as we were made aware of this we issued an immediate refund. Kind regards - PTW

Posted 4 months ago

“I'm not at all happy as I have not recieved my order”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. On investigation the tracking shows delivery at 17.48 on November 22nd. If this is not the case, please contact us directly. Kind regards - PTW

Posted 4 months ago

“Tool broke within a day.”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. On investigation I can see that you have been in contact with our customer service department & they have requested some further information in order that we can replace the tool for you. Please contact me directly if you need further assistance with this. Kind regards - dave@powertoolworld.co.uk

Posted 4 months ago

“They put a Milwaukee nail gun on black Friday sales, stock was showing as available on their website, so I placed my order. After a few days my order was just cancelled and refunded, only to find the same nail gun at nearly £800 from £420. I was able to source elsewhere for £440.”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise for the inconvenience & frustration this has caused. Unfortunately we had a stock issue in our warehouse on the Milwaukee nail gun & were unable to fulfil your order & refunded as soon as this came to light. We would like to reassure you that the displayed price of £800 is our "Out of stock" price & in no way reflects any attempt to inflate the cost to yourself. Once again , please accept our apologies. Kind regards - PTW

Posted 4 months ago

“Customer Service skills non existent. Have to pay for your own return's. Poor service from start to finish. Would NOT recommend”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise that we are unable to pay for the return of items that were ordered in error. This is a service that we are looking to be able to provide in future. Kind regards - PTW

Posted 4 months ago

“Tried to order angle grinder, but the one I wanted was not in stock. Rechecked a few days later and it was in stock. sent order but received a smaller version and different model.Contacted customer service, no problem will refund if it is sent back. Refused to collect item from delivery point, so had to get a carrier to return it at my exspense, no acknowledgement of receiving this item, and will not answer emails, what a company, now you have the cheek to ask for a review of my experience. I have had to take this further under the Sale of Goods act to get this sorted.”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. We would like to apologise that our service did not meet your expectations. On investigation I can see that you tried to cancel your order after the grinder you ordered had been dispatched. We do not offer to pay for returns of items ordered in error although this is a service we are looking to provide in future. Kind regards - PTW

Posted 4 months ago

“I have made complaint about not receiving my parcel, PTW are satisfied that parcel has been delivered ? Because Dpd said it has ? None of my neighbours have accepted a parcel for me !”

Helpful Report

Posted 4 months ago

Hi & thank you for the feedback. Thank you for bringing this to our attention & accepting our offer to put this right for you. Kind regards - PTW

Posted 4 months ago

Power Tool World Reviews