“Overcharged numerous times, items out date but full price when spoke to manager of the store was told what expect me to do over the phone ( regarding a refund, I explained I don't live nearby and had bus to catch) it was implied that they might give refund if they check receipt and find they overcharged me.
I was charged for 5 storage boxes at £2.50 each when only had 4 boxes not 5.
Means two bus journeys to get to the store aswell, are they gonna reimburse me that expense?
Prices also different to what's on packaging or ticket and lot is overpriced for what it is.”
“Awful store.
Sells out of date stock.
Sells multipacks not for sale individually, but was sold individually.
Better quality on local market.
Total rubbish store.”
“Ex Manager 7 Years - Store Manager left, Deputy Left all due to lack of respect. I managed the store for 7 months right through Christmas working on the same pay as my Sales Assistants and not a penny more. Got promised Deputy, that never came. They said if i ran store for two months I'd get store Manager, that never came. Then told me if I run the store till Christmas I've get Store Manager, come January that never came either. Fake promises to make you run their stores for free. I've now left the company and they haven't paid me my full wage and have left out my holiday pay. Company ignoring emails.”
“Customer service Very bad. First, the store employees are dissatisfied with the wrinkled faces, especially people with disabilities who need help the store employees show an obvious unwillingness to help them.”
“Absolutely horrendous store in Newtown Staff are terrible. I tried to return a product and the child I can only assume to be the manager as aggressive and completely ignorant. What an absolute nightmare. He had no clue what he was talking about and treated me like I didn’t exist. He looked right through me. While his crony staff just watched and smirked. Seriously needs the sack!!!!!”
“Picked up an extension lead, Marked price on rack £4.50 took to till £6.50 questioned why, oh it must be on the wrong rack I said no they were all the same was then told £4.50 is the wrong price it is 6.50 asked why it’s wrong price oh we did a price check this morning, well change the sign then, rude unhelpful won’t shop there again”
“Poundland use to be good but Poundstretcher is rubbish 🗑️🚮 there is one staff member who is racist or just has a problem with me everytime I walk in there this staff member (female indian,Sri Lanka or whatever I don't know where she is from she has black hair and always follows me she should Be FIRED or something This is bad service and I really want her gone she has no respect is he following me because I'm black. Or .... I like there products and everything but that women really pisses me off please do something about this Poundstretcher manager”
“All of these, stories need to be closed down and done for fraud ,l used love to go the there products where rally good and cheap, but now there a rip of,l well not be going again, please stay a way and save your money 🤨😡”
“Went to Poundstretcher today to get toilet rolls some were £15 a pack with 50% off if spend over £5.00 ( £7.50 ). Used to go and get 2 packs under £7.50 . Big Signs on shelves 50% off spend over £5 but large price on shelf is with the 50% off. Sorry to say last visit. Cheaper in main supermarkets. Very misleading.”
“Went to the 50% off sale all I can say is what a joke more than double your prices then offer 50% off. Think whoevers idea it was needs to lose there job this could finish off poundstretcher absolutely shocking”
“They are banking on their target market not being able to work out that an item marked up to just over double its original price then cut in half equals a higher price than before. It's surely unethical to treat people like they are idiots.”
“What a joke. All the prices were inflated before the 50% off sale started. Home Bargains, B&M and other stores are actually cheaper and are not deceiving their customers.
They are now announcing in store that the 50% off only applies to purchases over £5 yet the 50% off signs are plastered all over the outside of the store and in the windows. Another lie!!!”
“You need to strat reading the reviews . Your 50% sale is a joke. You have put all your prices up to compensate for the sale. I'll start going to B&M. Another losted customer.”
“We have had a HORRENDOUS experience with poundstretcher and we still don't know if our dog will be fine.
I bought three bags of dog snacks late last week because they had a warehouse sale.
Our dog has had her usual dry food and then some of these snacks.
As a result, she has become violently ill, she's had to go to the vet Monday late night because she was so ill we couldn't wait any longer.
The doctor suspected food poisoning.
I've called the shop in Bramley, Leeds where I bought them, but the keyholder there was absolutely horrible and started to question how I knew it was their food, and she questioned out of date of one of their own products( that should give you confidence!).
I told her my dog hadn't gone anywhere and only had had her usual lily's kitchen dry food and these treats, so I knew it had to be the treats.
I told her that I was going to call the headoffice to complain about this experience and her reaction, and when I tried to call the head office, I couldn't even speak to customer services, and you can now only e mail.
I called again and choose a different menu and managed to speak to someone. This helpful person send an e mail for them to call me, but I've not hear anything.
I've kept the receipt and stinking chicken feet, buffalo ears and one more that reeked absolutely horrendous , but I don't even think they will given my money back ( let alone the £100 vet bill!), because the phone call to the local shop was not dealt with appropriately, so I have no illusions there.
We are now 2 days further and she's still so ill.
We've had to wash her because she had walked through her own diarrhoea and had been throwing up the whole Monday which had also been on parts of her own body that we couldn't clean yet because she was so ill).
This has caused her distress on top of her feeling miserable and we couldn't get her warm until she was dry.
Thankfully she's not vomiting anymore because the vet has given her an injection against vomiting, but she still has a lot of diarrhoea.
I feel disgusted about the way I was treated when I told her my dog was violently ill.
I will only set foot in a poundstretcher one more time to try and get my money back for these treats, and then they will never see me there ever again.
This has cost our dog to be very ill ( we don't know how long this will go on for as she's still ill two days later, and it has cost us also almost £100).
I just want to share this experience with others about an attitude of a poundstretcher representative member from their staff team who showed no empathy or willingness to believe a client, and try to find a solution.
At the end of the day, what do I gain by accusing them if I wasn't convinced it was their treats that have made my pet so ill?!”
“Regular customer and angered on how you have put up prices up by 50 percent then offered 50 percent discount at till. Basically a scam. Treating customers like they're idiots but not falling for it. Another lost customer 😒”
