Poundshop Reviews

Name: Poundshop
Rating: 2.32

2.3 Rating 37 Reviews

30 %

of reviewers recommend Poundshop

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2.3

Based on 37 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Poundshop 1 star review on 13th August 2022

Keren Humphreys

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Lack of understanding and poor communication skills.”

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Posted 6 months ago

“Easy to find items , and a very pleasant experience with the lady at the checkout who was extremely polite and helpful”

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Posted 8 months ago

“Disgraceful customer service. Ignored several times (had to contact them again and again) and when finally replied to, most issues were ignored. Never again.”

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Posted 10 months ago

“Customer staff were pleasant and helpful even packed my bag for me very good service”

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Posted 1 year ago

“I have ordered the delivery came with wrong items, I returned them but never received my order. So money gone for more than 30 pounds. So disapointed of the poundshop”

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Posted 1 year ago

“Ordered last Sunday, order wasn’t picked until today (Saturday) 6 days later for half of the items to be out of stock but were in stock at the time of ordering. No customer service number and no reply’s to emails. Avoid at all costs. Joke of a company”

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Posted 1 year ago

“I bought perfume from the pound shop. It was defective so I took it back to the shop. The ass. manager said I can't swap without a receipt. She then went off and came back with a couple of the same perfume bottles noting the different colours of the plastic sprayer. Insinuating that I had swapped them at home. I said I'm not that stupid. She then handed me a new perfume. It's a quid for goodness sake, she should of done it with out any quibble. I should of told her that the manufacturers had changed the sprayer because the old ones were defective. She made me feel so small and like a school child with her insinuations. Pathetic really with the item being only a quid. She needs to go on a customer service course. I really wanted to give zero stars.”

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Posted 1 year ago

“Electrical goods in these stores terrible quality specially viido caused my phone to heat up ..hot and drained full battery in less then 2 hours, potentially dangerous do not recommend ☹”

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Posted 1 year ago

“Order 15th May 2022 PShop said del by DPD Sat 21May between 8pm-9pm. Odd time to deliver however. Watched tracking 23stops away 15stops away 11stops away then it just vanished. Its now 20:23 get an email "sorry I missed you collect your parcel from Co-op in next village" "I never left the ruddy seat at the window looking for you" I dont have a car. Whining YES Whingeing YES. Do your job. Customer service 0121 647 2569 I ring, tape answers, "your in a queue". 20mins in queue gave up. Never had any bother with poundland when I could shop on two feet. If you want my advice even if the goods are good value, the prices cheap. DONT Keep your money. Save it up. Shop online somewhere who knows what they are doing.”

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Posted 1 year ago

“Terrible customer service”

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Posted 2 years ago

“I have ordered from.them a few times but today order that arrived was horrendous. 75% of my items where damaged!”

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Posted 3 years ago

“My order did not arrive within the 7 to 10 day delivery and I have not been able to contact anyone at poundland by phone despite trying over and over again and all looking very suspicious. Money came out my account and email and looking very suspicious.”

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Posted 3 years ago

“Placed the order previous Tuesday, called today following Wednesday still has not been picked or packed she said expect it late next week.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Fab prices and reliable delivery every time.”

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Posted 4 years ago

“Spot on, great items and convenient”

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Posted 4 years ago

“I placed an order and opted for the pay later option. I received confirmation if the order by e mail, which stated that I would receive and e mail with delivery tracking information. I have not received any delivery tracking info and I haven’t a clue when I can expect delivery. Klarma, the company that collects payment e mailed with full details of my order, however no Mention of the delivery date. I contacted Klarma, who responded stating that I should contact poundshop. The whole thing feels like a scam and as I can’t get in touch with poundshop, I have e mailed Klarma cancelling the order and instructing them to delete my data”

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Posted 4 years ago

“Their items are great.”

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Posted 4 years ago

“Do not pay the 2 day delivery charge as it will not arrive £8.65 and I don’t even have an update to say when it’s going to arrive I ordered on Monday !!! I have emailed and had not response”

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Posted 4 years ago

“If your going to order next day make sure to do it on a week day Not a weekend as your be waiting a few days for your delivery it doesn't state this on the website and customer service is useless also make sure to pay via PayPal or when requesting a refund will take ages”

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Posted 4 years ago

Poundshop is rated 2.3 based on 37 reviews