“A little frustrated that the website states someone available to speak to 24/7 however not all departments are open those times and I could not find the information for the right department which meant that I had a wasted call last night and I was unable to clear my loan when I wanted. This is a minor problem but was a little inconvenient”
“The online chatis very helpful. I have a feeling that it is managed by very professional people who know how tohandle customers politely no matter what. Charita is one of them. Keep it.
Gasso Wilson Mwaluseke”