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Post-a-Rose Reviews

4.7 Rating 2,929 Reviews
93 %
of reviewers recommend Post-a-Rose
Company Reviews Metrics Info
4.7
Based on 2,929 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Post-a-Rose Reviews

About Post-a-Rose:

Post-a-Rose.com delivers exquisite floral arrangements and gifts. Handcrafted with fresh blooms, our elegant creations are perfect for any occasion. Enjoy guaranteed UK delivery. Customise your order with cards, chocolates, or wines on our user-friendly website. Trust our prompt and reliable service for timely surprises. Experience the art of gifting at Post-a-Rose.com. Order now to make your loved ones feel cherished.

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Phone:

01624 662410

Email:

admin@post-a-rose.com

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Allyson
Verified Buyer
“Flowers were not delivered on the date required, they were late. Received confirmation email stating they would be delivered on the specified day. Very upsetting as they were required for an anniversary. However the following day I was offered a full refund and the option of another bouquet if required. Did not ask for another bouquet as they seemed ok although they only lasted 5 days and had been cut and put in water. Very disappointing”
Helpful Report
Posted 9 years ago
Lisa
Verified Buyer
“Flowers are deceptive! Actual package is much smaller than the pictures make out! Very disappointed. Won't be buying from here again”
Helpful Report
Posted 9 years ago
Jacqueline
Verified Buyer
“I was going to contact post a rose and then this review request arrived. Always been happy with service I have received but on this occasion disappointed. My daughter received her yellow tulips , two of which were slightly droopy. The others only lasted 5 days and apparently never really reached fully bloom or looked lovely. So disappointing.”
Helpful Report
Posted 9 years ago
Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We guarantee all our flowers for at least 7 days, however other factors such as temperature can have an impact on the lifespan of a bouquet. Nevertheless, it appears that we have failed on this occasion and therefore we would of course like to offer to send a complimentary replacement bouquet with our apologies. Kind regards, Customer Services Team
Posted 9 years ago
Stuart
Verified Buyer
“The box looked nice but the rose wilted within 24hrs. Some roses I bought from a major supermarket 3 days before significantly outlasted it.”
Helpful Report
Posted 9 years ago
Dear Stuart, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. For maximum vase life we always recommend locating flowers in a cool place away from drafts and direct sunlight or other sources of heat. We do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Errol
Verified Buyer
“Have used PAR for years but few weeks ago I sent flowers to my girlfriend to be delivered on a Friday, that Friday she was off I'll, contacted PAR via email a the woman dealing was very kurt and unhelpful, will definitely not use them again.”
Helpful Report
Posted 9 years ago
Randolph
Verified Buyer
“arrived late with no scent from the rose but on the plus side still looks good after 2 weeks”
Helpful Report
Posted 9 years ago
Christina
Verified Buyer
“I ordered an orchid for my friends 70th birthday, received on time but orchid was damaged one stem broken and all the flowers had fallen off within a week. The package wasn't damaged but the orchid must have been damaged on packing. I contacted Post-a Rose and they did send a replacement. The orchid was lovely but due to the way it was packed the flowers on one side were squashed and the compost was out of the pot all over the plant. My friend contacted me yesterday to say all the flowers and buds have fallen off within a week. I did contact them about the packaging and suggested protecting the plants with bubble wrap when packing,”
Helpful Report
Posted 9 years ago
Aaron
Verified Buyer
“Arrived a day later than paid for. Whilted after a day and it was in sun light and water. Quite dissapointed”
Helpful Report
Posted 9 years ago
Dear Aaron, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your rose was not up to your expectations. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement rose with our apologies. For maximum vase life we always recommend locating flowers in a cool place away from drafts and direct sunlight or other sources of heat. We do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Keir
Verified Buyer
“I thought that ordering a nice red rose as a surprise for my girlfriend would be great. Turns out upon arrival my girlfriends mother signed for the parcel, and opened it to check all was there. She found that the Rose was not in it allocated box, it was in fact in the postage box, with its allocated box and ribbon bouncing around in the aforementioned postage container. The rose was damaged and half of the petals were hanging off of the rose. My girlfriend mother then decided to make my gift look as appealing as possible, even with damaged petals, and placed it in its allocated pink box. She then tied the ribbon around said box to make it look like it had arrived as the website had insinuated. At first, before the parcel had arrived, i was fairly happy with how PostARose handled my order and how they kept me up to date with it. This however was all in vain when the order arrived. I wouldn't recommend this company if you want a nice looking rose in the post. They obviously had way too many orders on the day i placed mine, because they clearly DID NOT take any care and consideration when packaging my rose.”
Helpful Report
Posted 9 years ago
Dear Keir, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your order arrived in such a poor condition. We do have stringent quality control procedures in place to ensure that all our flowers arrive in first class condition. Unfortunately, it appears that your order has been handled badly whilst in transit. We have clearly let you down and would of course like to offer to send a complimentary replacement order with our apologies. We do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Naomi
Verified Buyer
“Very disappointed apparently looked dead upon arrival”
Helpful Report
Posted 9 years ago
Dear Naomi, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your rose were not up to your expectations. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement rose with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Paul
Verified Buyer
“The flowers were lovely - only delivered on the wrong day which took all the 'effect' away from the gift.”
Helpful Report
Posted 9 years ago
Michelle
Verified Buyer
“Although the rose was delivered on time it had wilted within 2 days”
Helpful Report
Posted 9 years ago
Dear Michelle, Thank you for your review and for bringing this issue to our attention. We are very sorry that your rose were not up to your expectations. We offer 7 day guarantee with all our flowers and expect them to last considerably longer, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Diane
Verified Buyer
“My last order was very good and my friend was pleased with the quality of the flowers etc. We use you quite a lot so was very upset that my delivery ordered in May was not satisfactory. I mailed you and asked why a sunflower bouquet contained no sunflowers and received no reply. If you had just put on your website 'no sunflowers available' that would have been fine but to see that the bouquet contained not one and to then have no response to my email was beyond rude. As you can see, I still use you, but I also use others now as well as I have lost confidence in your service.”
Helpful Report
Posted 9 years ago
Dear Diane, Thank you for your review. My I first apologise that your original email was not dealt with promptly. We aim to reply to any enquiries within 12 hours, but I have checked our system and I can find no record of your email in relation to this matter. I am not sure why this would be, but I have passed the details on our IT team to investigate further. With regard to the issue; we will always do our utmost to ensure that the product delivered is as requested, however with fresh and seasonal products is it sometimes, although very rarely, necessary to substitute a colour or variety of flower. In this event, we will undertake to fulfil your order with the closest matching alternative of at least the same value. Once again please accept our sincere apologies for the disappointment caused. Kind regards, Customer Services Team
Posted 9 years ago
Paul
Verified Buyer
“The Sunflower offer seemed good, and delivery was faultless. However, they drooped badly after a couple of days despite being in a nice vase with sufficient water. They should have been happy and I thought they should have lasted longer.”
Helpful Report
Posted 9 years ago
Dear Paul, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We offer 7 day guarantee with all our flowers and expect them to last considerably longer, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team
Posted 9 years ago
Naomi
Verified Buyer
“What a shame! A beautiful black rose was bought as a gift and I was eagerly awaiting my partner to receive this and the reaction it would bring. It was received on time and presented in a lovely satin lined gift box. The joy on my partner's face was to behold but within a day, despite feeding and watering the rose, it hung it's head down in defeat and died! Not just the rose itself but the leaves shrivelled up to add insult to injury. For £15, I was more than disappointed with the outcome of a special gift for a special someone....... a total anticlimax moment. Naomi from Surrey”
Helpful Report
Posted 9 years ago
Dear Naomi, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We offer 7 day guarantee with all our flowers and expect them to last considerably longer, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement rose with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Trudy J
Verified Buyer
“I sent these flowers to my sister for her birthday. She said they would have been beautiful, but arrived all battered and damaged :-(”
Helpful Report
Posted 9 years ago
Dear Trudy, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers did not arrive as you would have expected it to. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Nick
Verified Buyer
“I'm sure that these roses were lovely when they left you. However some problems with logistics, I asked for roses to left with a neighbour if no one was at home. But because of special delivery the post office refuses to do that and took them back to the depot. My wife and i then returned home to find the card. And rather than cooking my wife's birthday dinner I had to drive 30 minutes each way and argue with the post office man. When we opened them up the water container was dry. The flowers lasted ok but not great for 2 days and were then binned. Shame. I sometimes do business on the Isle of Man and thought that I'd try you out but as you can see not a great experience. Would I try you again? probably if you can guarantee flowers will be left with a neighbour or at my back door. Don't use special delivery though !!!! That post office man was a right jobs worth. best regards nick”
Helpful Report
Posted 9 years ago
Dear Nick, Thank you for your feedback and for bringing this to our attention. May I apologise for the inconvenience caused. We allow our carriers to leave the items safe at the discretion of the driver or at the instruction of our customer, but unfortunately this has not happened on this occasion. I will pass this feedback onto our carrier and I have also sent you a separate email with an offer to make amends. Kind regards, Customer Services Team
Posted 9 years ago
Derek
Verified Buyer
“When the flowers arrived my husband was at the house to receive them, when he put them in a vase he said the side of the pionies had black petals, I am a little disappointed as they were for my mother in law who had just come out of hospital.”
Helpful Report
Posted 9 years ago
Dear Derek, Thank you for your feedback. We are so sorry to hear that the flowers be not meet your expectition. The variety of peonies that we sell are called Sarah Bernhardt, which are a fabulous double peony but they have outer guard petals. As the peony opens these turn to the underside of the flower, leaving a beautiful mass of delicate pink petals. I am sure that as the peonies open, then you recipient will be delighted with them. However, if this is not the case, then please contact us directly and we will endeavour to resolve the matter as quickly as possible. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Stephen
Verified Buyer
“I ordered a Summer bouquet for my wife's birthday and it arrived on time and was well packaged. They were very well presented and my wife was really impressed. However, the flowers began to wilt after 5 days and drop petals on the 6th. Compare this to a much cheaper available from certain supermarkets, which last in excess of 6 days. Excellent delivery and presentation, but poor lifespan.”
Helpful Report
Posted 9 years ago
Dear Brian, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers did not last as long as expect. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. We over a 7 day guarantee with all our flowers, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Katrina
Verified Buyer
“rose petals had been trapped”
Helpful Report
Posted 9 years ago
Dear Katrina, We are very sorry that you have experienced an issue with your order. There is not enough information within your comment to understand the exact nature of this issue, but we offer a 7 day, no quibble, guarantee with all our products, so if you would kindly send an email to admin@post-a-rose.com we will look in to your complaint and try to resolve the matter as quickly as possible. Kind Regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Post-a-Rose is rated 4.7 based on 2,929 reviews
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