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Post-a-Rose Reviews

4.7 Rating 2,925 Reviews
93 %
of reviewers recommend Post-a-Rose
Company Reviews Metrics Info
4.7
Based on 2,925 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Post-a-Rose Reviews

About Post-a-Rose:

Post-a-Rose.com delivers exquisite floral arrangements and gifts. Handcrafted with fresh blooms, our elegant creations are perfect for any occasion. Enjoy guaranteed UK delivery. Customise your order with cards, chocolates, or wines on our user-friendly website. Trust our prompt and reliable service for timely surprises. Experience the art of gifting at Post-a-Rose.com. Order now to make your loved ones feel cherished.

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Phone:

01624 662410

Email:

admin@post-a-rose.com

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Claire
Verified Buyer
“I emailed your company a couple of weeks ago and got no reply. I am very unhappy with the service which I didn't receive. No-one rang the door to my flat, although a card was left in the foyer saying that they had. Considering the flowers are perishable there was no point having them redelivery not at their best and it would have been too late anyway. Very, very unhappy.”
Helpful Report
Posted 7 years ago
Dear Claire, Thank you for your comments. We are so sorry to hear of your disappointment with the flowers that have been received; we certainly do not expect this to happen. Our customer services did receive your email and replied on the same day, however it appears that you have not been received this. We will contact you directly to resolve the matter as quickly as possible.
Posted 7 years ago
Phil
Verified Buyer
“Rose arrived dead with almost all the petals having fell off.”
Helpful Report
Posted 7 years ago
John
Verified Buyer
“It came a week late and was 3/4 dead Not very good at all”
Helpful Report
Posted 7 years ago
Christopher
Verified Buyer
“The rose was delivered a day before the asked for date, not a major concern! Nobody home so box taken to collection depot, 5 miles from delivery address. Working family and eventually collected 48 hours later. Hot few days in London and flower did not wear well. Very sad looking specimen, small and somewhat shrivelled and never properly flowered when removed from box and put in water. The £2.99 birthday card was a very ordinary and cheap looking item and surely you can give better value for money. The only half decent thing was the back box and ribbon. Never again will I use post-a-rose.”
Helpful Report
Posted 7 years ago
Albert
Verified Buyer
“I was really dissapointed with your rose. It was short, small and not especially good looking with brown exterior petals and in 2 days was over. In addition, the presentation with the box is really bad. I think that a black box with a black bow and a white inside plastic content makes a rose that should be a romantic present to look like a coffin. Finally, with all that, to pay more than 14 pounds plus delivery charge is more than excessive. I found a longer and twice larger rose much more good looking for 2,5 pounds in a market post. Then, I will never buy a rose from your website anymore and I will discourage all the people I know to do so.”
Helpful Report
Posted 7 years ago
Christine
Verified Buyer
“The orchid arrived with every leaf detached and piled one upon the other. The leaves were piled in such a way that they could not have just dropped off naturally and the plant does not look as if it will survive. The plant was sent to a lady for her ninetieth birthday, so I am naturally very disappointed at its condition and intend to contact 'post-a-rose.com' to request a replacement.”
Helpful Report
Posted 7 years ago
Dear Christine, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your orchid did not arrive as we would have expected it to. We do have stringent quality control procedures in place to ensure that all our flowers and plants arrive and remain in first class condition for as long as possible, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to resolve the matter with you as quickly as possible. If you would kindly send an email to admin@post-a-rose.com we will investigate your complaint immediately. Kind Regards, Customer Services Team Post-a-Rose
Posted 7 years ago
Margaret
Verified Buyer
“Well tried to purchase flowers. And twice I was told my card had been declined. So went to another site and bought them only to be told 2 days later you had processed payment so ended buying 3 lots of flowers for 1 occasion.. Not happy”
Helpful Report
Posted 8 years ago
Kerri
Verified Buyer
“The "black rose" I bought for mothers day wasn't black as it was natural I thought it would have been at least as close to black as a red could go but it wasn't especially since the description was stated as a black rose and it also died within a day I also expected the rose itself to be a bit bigger but was very small was disappointed with product immensly and wont be buying here again the only gd thing about it was the box it came in was pretty but that's no consolation to what I received”
Helpful Report
Posted 8 years ago
Ekaterina
Verified Buyer
“I ordered a bouquet which had flowers with large stems and they were in a basket, so it looked like a nice and big bouquet and the basket was a nice touch. I got a call later from your representative who said they were out of these flowers, so they would replace them and he assured me it would be similar. I got a picture of them when they arrived and I have never been more ashamed in my life. For my friend's first baby I ended up sending a tiny bouquet which looked ridiculous. Never ordering from post-a-rose again.”
Helpful Report
Posted 8 years ago
DAVID
Verified Buyer
“Sorry to write but we found this orchid to be very poor- normally you can expect them to last weeks if not months however the flowers stated to drop after just one week”
Helpful Report
Posted 8 years ago
Dror
Verified Buyer
“The orchid arrived with a lot of stains. Very disapointed as a present from overseas.”
Helpful Report
Posted 8 years ago
Steven
Verified Buyer
“Not happy 24 roses dead in 5 days Tesco flowers last longer.”
Helpful Report
Posted 8 years ago
Jackie
Verified Buyer
“Excellent service and beautiful flowers!”
Helpful Report
Posted 8 years ago
Christine
Verified Buyer
“I ordered black roses 40,00 one week before needed and received a phone call the day before delivery to say they were out of stock it was to late to reorder theses as black roses are hard to find so had to go for the darkest roses they had and pink was delivered. Not happy !!”
Helpful Report
Posted 8 years ago
Margaret
Verified Buyer
“Place a warning on your website that lilies are EXTREMELY POSIONOUS TO CATS. Flowers went straight into the trash. Embarassing and a waste of money.”
Helpful Report
Posted 8 years ago
Jemma
Verified Buyer
“I have used Post a Rose on many occasions and have never been disappointed. They have always been delivered on time, packed lovely and with beautiful flowers to the delight of the recipient but on this occasion the flowers were awful. The tulips only lasted a couple of days, but arrived fairly lifeless anyway. I have better tulips in my garden and would have been better off picking those or choosing roses or Lily's like I usually do. I was disappointed also with the size. And for the recipient it was a bit anti climatic. I will use Post a Rose again but choose a different flower.”
Helpful Report
Posted 8 years ago
Ramona
Verified Buyer
“Very unfortunately, the recipient never, ever received the flowers. They did not arrive on the specified day, and the lady was in hospital the following day when they did try to deliver the flowers. It was a very poor service and one that I wouldn't use again. sorry to say.”
Helpful Report
Posted 9 years ago
William
Verified Buyer
“used post a rose a good few times the last twice have been poor i complained the second to last time and got some new roses.Thought it couldn't happen again but it has roses were poor and lasted two days. presentation was poor as well. So the only thing I can do is not to use again.”
Helpful Report
Posted 9 years ago
Dear William, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Gerda
Verified Buyer
“The flowers I ordered that not arrive on the day of delivery. They arrived the following day and quite a few of the flowers that were in bud,did not open up properly,according to my daughter. So all in all, I am not very satisfied with thiis order and delivery. Thanks for asking to give a review. Kind regards Gerda Thaw”
Helpful Report
Posted 9 years ago
Thank you for your feedback and bringing this to our attention. I have looking at the tracking on your order and I can see that your bouquet arrived a day late for which I would like to offer our sincere apologies. I have contacted our carrier regarding this and I am awaiting an explanation. Once I have this, then I will contact you directly. Customer Services Team Post-a-Rose
Posted 9 years ago
Brian
Verified Buyer
“Always been satisfied with quality of your product until this last time. White carnations were well past their best with 12 un-opening and turning brown”
Helpful Report
Posted 9 years ago
Dear Brian, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. But it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose
Posted 9 years ago
Post-a-Rose is rated 4.7 based on 2,925 reviews
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