Intermedical Homecare Reviews

4.8 Rating 275 Reviews
100 %
of reviewers recommend Intermedical Homecare
4.8
Based on 275 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Intermedical Homecare Reviews

About Intermedical Homecare:

Leading the way in Portable Oxygen therapy since 1997. Helping thousands of patients with their supplementary oxygen needs for better independance, our team offer specialist advice tailored to individual needs with unrivalled after care & support.

Visit Website

Phone:

0800 028 2194

Email:

homecare@intermedical.co.uk

Location:

Unit 6, Mill Hall Business Estate Mill Hall, Aylesford Kent
Aylesford Kent
ME20 7JZ

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Intermedical Homecare 5 star review on 12th March 2024
Michael H
Intermedical Homecare 5 star review on 5th August 2022
Judith
Intermedical Homecare 5 star review on 6th October 2020
Derrick M
Anonymous
Anonymous  // 01/01/2019
Spoke to Samuel. Amazing service and advice. Took his time talking through the relative benefits of each Oxygen concentrator. Like all insurance...hope myself and my family will never need to use it ! :)
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Posted 4 years ago
Great service well done for working hard for us.
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Posted 4 years ago
I spoke to Samuel on the phone about an order - he was incredibly helpful and reassuring!
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Posted 4 years ago
Spoke to Samuel on the phone about an order he was incredibly helpful and reassuring.
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Posted 4 years ago
I called and spoke to Samuel regarding an oxygen concentrator for my Dad. He was knowledgeable, reassuring and great to deal with and I felt confident placing the order which is due to be delivered in a couple of weeks time. Many thanks and stay safe
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Posted 4 years ago
Order was easy to place online and my Nuvo was delivered in a week. Difficult to talk to someone on the phone as lines were always engaged but when I managed the man I spoke with could not be more helpful and he did all he could to advice me. They call me before despatch and got a text message with the tracking. Excellent customer service, well done.
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Posted 4 years ago
Sam and Ian were great!
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Posted 4 years ago
Spoke to Samuel this morning regarding orders I have placed, I has to say he was excellent in updating me and giving advice. He ensured that I was fully updated and given full attention, which is at these difficult times really appreciated. All please stay well and healthy. Mr S Carter
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Posted 4 years ago
Spoke to a young man (Samuel) this morning regarding orders I have placed for my Father and Wife. I have to say at this difficult time he was excellent in answering my questions around order progress and potential options / alternative products. I would like to say thankyou for the time this morning and I hope you all remain safe and well. Mr Steve Carter
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Posted 4 years ago
Website stated I would get a unit by end of April and instead got my unit today. Thanks great Job!
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Posted 4 years ago
Rang in 19/3 spoke to Samuel - incredibly helpful. O2 concentrators unsurprisingly on back order but had good advice on which model to chose & placed order for delivery mid-April
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Posted 4 years ago
I was so worried I ordered a machine 2 weeks ago and I have received a phone call yesterday from Lee to make me aware it was coming today and I got my order delivered as promised. I hope I will not need to use this machine but thank you for sending it out, I spoke with few people in your office and I could sense how busy you are in these difficult times. A huge thank you for your hard work. Dr A. W Jones
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Posted 4 years ago
Just spoke with Samuel about a concentrator. What a lovely, kind, patient and helpful man! His service, concern and care were exemplary! Under these stressful circumstances with coronavirus, he took his time helping and guiding me. I feel lucky to have come into contact with Samuel, and this company. Thank you Samuel!
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Posted 4 years ago
excellent customer service and support. Olivier help me with my order and send us all forms. Machine nuvo delivered today thank you. I am referring you to my family and friend.
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Posted 4 years ago
I just want o say how pleased I am with my portable oxygen condenser. I have ordered it last week and got it delivered today although they told me there was going be a delay due to the high demand for oxygen. You are doing a great Job and people who have reviewed you badly should have more patients and undenstanding. We are under a medical emergency situation. Thanks
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Posted 4 years ago
Olivio and Samuel have been so helpful in guidance and service, as well as understanding my own past critical medical history, due to their direct relationship with the NHS, rather than just being a sales website. Thank you so much for all your help
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Posted 4 years ago
Very pleased, the customer service was very clear and friendly with our high demands and the service was exceptional. With the current covid 19 situation this company has prepared us quickly with new and essential supplies and equipment needed that other companies could not.
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Posted 4 years ago
I ordered and paid for in full over £1000 for a develbis concerntrator 10l/min I paid by credit card and the payment was taken on 11/3/20 in full( confirmed by credit card company) Since then I have heard nothing either by email phone text or letter. I tried phoning 10 x but it “sorry to keep you waiting etc”on Monday AM I have sent an email I’m so worried I’ve been scammed
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Posted 4 years ago
Dear Dr Hawker, Thank you for your review. We will contact you shortly with an update on your order. My apologies for the slow response. As you can imagine with the coronavirus outbreak, we have seen a huge surge of orders and enquiries for oxygen concentrators. We are trying our best to work through every order and delivery enquiry as best as we can. Please be assured that you have not been scammed. We are a reputable respiratory company with over 23 years of trade. I'm sure you can appreciate this is an unprecedented situation that we are dealing with. Please bare with us and you will be contacted shortly with an update. Thank you for your patience and understanding. Intermedical Sales Team
Posted 4 years ago
I made one call to Intermedical for a Oxigen Concentrator during this busy time and was really surprised how helpful they were. Samual spent lots of time with me explaining things and listed the things that would be helpful to me. It was a pleasant experience and not a hard sell that I have experienced with other suppliers.
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Posted 4 years ago
Samuel was extremely helpful in advising me which unit wouldbest suit my needs and was kind enough to process my order by phone whilst I completed the VAT form online.
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Posted 4 years ago
Intermedical Homecare is rated 4.8 based on 275 reviews