Poppy's Picnic Reviews

4.90 Rating 903 Reviews
99 %
of reviewers recommend Poppy's Picnic
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
100%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
In my most recent delivery I found a piece of metal which I luckily fished out before potentially choking my dog. I informed yourselves and was given compensation to the sum of £7.80 for my troubles. Not a good way to treat a loyal customer.
Helpful Report
Posted 9 months ago
Hi Jake
Let's get this sorted!
We've spoken to you separately and sent a pre-paid envelope so we can have a look and get to the bottom of this. As soon as you send this in, we will investigate thoroughly.
Very best
Poppy and the rest of the Very Important Paws Team
Posted 9 months ago
I made a small order online but the do not deliver small orders. My dog is very fussy and most companies offer a trial amount. The fact that they didn’t deliver is not clear on the website as they took my address and payment, this should have flagged up. I have since had a refund but also numerous emails thanking me for the order. I have since made an order with another raw food company that sent me out 3 small pots for my dog to try, hassle free which was delivered the next day.
Helpful Report
Posted 1 year ago
Sadly we haven't cracked being able to send a small amount of frozen food by courier for next day delivery - but we are always looking for new ways to keep the food frozen and fresh.

We have made some changes to our website, and highlighted the minimum order is 16 packs.

Glad you are feeding raw food - high paws to you!

Love
Poppy and the VIP (Very Important Paws) Team
Posted 9 months ago
Poppy's Picnic is rated 4.90 based on 903 reviews