Poppy Red Reviews

Name: Poppy Red
Address: Shoonique Ltd / Poppy Red, 11 South Hawksworth Street, Ilkley, United Kingdom, West Yorkshire
Rating: 4.75

4.8 Rating 96 Reviews

96 %

of reviewers recommend Poppy Red

4.8

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Postal Service

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Phone:

01943 601424

Location:

Shoonique Ltd / Poppy Red, 11 South Hawksworth Street, Ilkley, United Kingdom
West Yorkshire
LS29 9LB

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Poppy Red 5 star review on 28th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First purchase and all very easy. Item dispatched quickly and was able to find shoes that were out of stock in most other places. Would definitely buy from here again.”

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Posted 6 years ago

“Ordered a pair of sandals and were told after 24 hours that are not in stock and have been offered a 10% discount on the next order. After less than 24 hours tryed to apply that discount on a further order but were advised that the offer had already expired. What kind of offer was that that wasn't even valid? I also did not get any email about the sandals being delivered. We did got them in time, but no updates.”

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Posted 6 years ago

Hi Gabriela I am sorry that we were unable to fulfil your order and very sorry to hear you didn't receive the level of service we pride ourselves on. Very occasionally, the same item sells twice within minutes, before the online stock has updated from the first purchase which it looks like happened with your sandal order. We always try to make amends by offering a further discount (usually 15%, not 10%) on anything else that you would like as a replacement. I am going to send a private message with a special offer code for you which would give you this further discount. You will be able to see from our many positive reviews that your experience was not typical of the level of service we provide and I do hope that you will give us a second chance and that you can see something you would like and take advantage of the discount code. Kind regards Helen

Posted 6 years ago

“Good price!Fast delivery!”

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Posted 6 years ago

“Everything top!”

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Posted 6 years ago

“They had what I wanted in stock and delivery was very quick”

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Posted 6 years ago

“After almost one month my shoes still haven't arrived in The Netherlands. I wrote an e-mail to ask if Poppy Red knew what went wrong but I never got an answer.”

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Posted 6 years ago

Hi Anne-Marie I am sorry to hear that you were not satisfied with your transaction with Poppy Red. I can see from the Royal Mail tracking information that the parcel did indeed take a long time to get to you despite us posting it out the day after receiving your order. We sent an email to you with the tracking details on 18th April at 4.54 pm. You contacted us when you hadn't received the item and we refunded your payment on 7th May and sent a confirmation - perhaps this went into your 'junk' email folder? I can see that the parcel was subsequently delivered on 11th May so you did eventually receive the shoes as well as getting a refund. I do feel that we did everything that we could to help with the problem of non-receipt but you will appreciate that once we have posted the item, there is not much that we can do unless we have further stock of the same item. I have however spoken to my team and asked them to make sure they communicate more clearly if there are any complications with orders, which thankfully are very infrequent. Once again, I am sorry that you feel dissatisfied with your transaction with us. You will see from our other reviews that this is not something which is typical and I would be very happy to have the chance to deliver our usual highly consistent level of customer service. Please contact me directly if I can be of any help to you in the future. Kind regards Helen

Posted 6 years ago

“Excellent service”

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Posted 7 years ago

“Fantastic backpack! Really good quality and sturdy. Customer service was brilliant at Poppy Red and correspondence was helpful and polite. Highly recommended. I know where I'll be shopping in future for badass backpacks!”

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Posted 7 years ago

“The site was very easy to navigate. I was impressed with the way I was kept informed of the progress of my order. It meant I wasn't having to try and find out the information for myself”

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Posted 7 years ago

“Gorgeous boots, great price, excellent service and delivery-thank you!”

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Posted 7 years ago

“Clear purchasing system, fast delivery, great product choice.”

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Posted 7 years ago

“Brilliant service!! Very fast delivery and great quality shoes!! Would defiantly order from you again!”

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Posted 7 years ago

“the lady at poppy red could not have been more helpful to me, she measured the shoes i wanted for me to compare with what i already had, she was really patient, and very friendly.”

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Posted 7 years ago

“Delivery was before the date of the order, which was a nice surprise. Shoes were in a nice wrapped box. Very comfortable. I recommend.”

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Posted 7 years ago

“We are delighted with the shoes purchased from Poppy Red. The service was literally the best I have experienced. The shoes were ordered on Friday afternoon and were delivered the next morning. I will definitely be shopping with you again.”

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Posted 7 years ago

“Excellent product and very good price, highly recommended.”

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Posted 7 years ago

“Product is lovely and reasonable price. Dispatch & delivery also prompt. There may be some issues with the website which need addressing (inability to change delivery address from billing address- also had sale stickers wrongly applied across a range of products)- but I can't fault the help and assistance I have had to try to resolve issues. Nor the patience with my email contact.”

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Posted 7 years ago

“Excellent transaction, really quick too, thank you”

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Posted 7 years ago

“I am extremely proud to purchase the items from poppy red you I received my items in the time you's said I shall continue to purchase items from poppy red for my grandchildren.”

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Posted 7 years ago

“Really good delivery - ordered Sat afternoon and it was despatched first thing Monday morning, received the boots a couple of days later. Good communication. And a great selection - I spent ages looking for these boots online and it was the only site that had the boots available in a nice colour in the right size. Will definitely be coming back for my daughter's shoes and boots.”

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Posted 7 years ago

Poppy Red is rated 4.8 based on 96 reviews