“Very good, so far, but item doesn’t fit so returned by RM signed for. I can see item has been received back but not had any confirmation from Popgear. I have requested an exchange and I am hoping to receive goods soon.”
“I bought a top for my daughter and the sizing was a little small. However, customer services were very helpful and excellent at communicating and together we sorted out sizing and the next size was sent out.
Happy 😊”
“Bought 2 of the same items by mistakes ,asked to cancel 1 immediately, then asked again . Slow response by the time you replied the item was on its way. So then had to send it back which was a waste of my time and yours . I except it was my fault for ordering 2 . The item was great .response time slow”
“Wrong size item received. Contacted them and got no response. Item that I bought no longer in stock in my size. Shoddy customer service, don't bother. They get it wrong and don't respond to put it right.”
Hi Doug,
Apologies nobody has gotten back to you. Our Customer Service team do not work weekends, and then will work through the weekend emails on a Monday. Please could you forward your email to jonathan.husselbee@popgear.com and I will endeavour to rectify the situation as soon as possible.
Many thanks,
Jonathan
