Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.91

4.9 Rating 29,496 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 29,496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Jane T

Sue M

Jodie M

Jessica E

5079

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 3rd purchase from Pooky and I'm really pleased with it. Hanging brass lantern for hall. Perfect, simple and stylish and amazing value - I expected to have to pay much more for something as lovely as this. I was confident to buy as my lamp stands/fabric shades were so good. I always buy and recommend Pooky (as someone else did for me!). Haven't had it installed yet so no picture.”

Helpful Report

Posted 1 week ago

Hi Dorothy, We're glad to know that the regular Carrington lantern in antique brass for your hall met and exceeded your expectations in terms of its perfect simplicity, style, and amazing value. It's wonderful to hear that you were pleasantly surprised by the affordability of such a lovely piece. We're also thrilled that you have found confidence in choosing Pooky due to the previous positive experiences with our lamp stands and fabric shades. Your recommendation means the world to us, and it's fantastic to hear that someone else has passed on their positive experience with Pooky to you. We hope that the installation of your new lantern goes smoothly and that it brings a beautiful ambiance to your hall. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 1 week ago

“My first buy from you ready for the new property we are moving to. Thrilled with what looks like beautifully made lights, lamp & shades. Such great quality but will have to wait until we can move to be able to enjoy them every day.”

Helpful Report

Posted 1 week ago

Hi Sharon, Thank you so much for your fantastic 5-star rating of Pooky! We are truly grateful for your support and are thrilled to hear that your first purchase from us exceeded your expectations. Your kind words about the beautifully made lights, lamp, and shades have made our day! We understand that it may be difficult to wait until you can move to enjoy your new items every day, but we genuinely believe that the wait will be worth it. Our team takes great pride in delivering products of the highest quality, and we can't wait for you to experience the full joy they bring once you settle into your new property. Thank you! Best wishes, Mara

Posted 1 week ago

“Beautiful glass lampshade thank you. Very pleased with it. Looks gorgeous in my bedroom.”

Helpful Report

Posted 1 week ago

Hi Cherry, Our team at Pooky is delighted to know that the beautiful glass lampshade has found its perfect place in your bedroom. We couldn't be happier knowing that it looks absolutely gorgeous and adds a touch of elegance to your space. Thank you for your kind words and for choosing Pooky. Best wishes, Mara

Posted 1 week ago

“I absolutely love my new Pooky rechargeable lamp. It looks stunning in my room. It came beautifully packaged so no chance of delivery damage. Easy to order product on website and came quickly.”

Helpful Report

Posted 1 week ago

Hi Penny, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 week ago

“The rechargeable lamps are so clever and perfect to keep inside for power cuts as well as in the garden in the summer and now on the kitchen table. Stylish & practical.”

Helpful Report

Posted 1 week ago

Hi Suki, We are thrilled to hear that you find our rechargeable lamps clever and perfect for both power cuts and outdoor use in the garden during the summer. It's wonderful to know that they have also found a place on your kitchen table. We couldn't agree more - Pooky truly combines style and practicality seamlessly. Thank you for your outstanding rating and for choosing Pooky! Best wishes, Mara

Posted 1 week ago

“Love my large oldfield. Great delivery and well packaged. A couple of minor chips but fantastic customer service sent replacements out in a few days with not problem at all...fantastic service. Can't wait to get her up!”

Helpful Report

Posted 1 week ago

Hi Tanya, We are thrilled to hear that you love your large Oldfield. We also appreciate your kind words about our delivery service and the care we put into packaging your order. We apologise for the minor chips, but we are glad that our fantastic customer service quickly resolved the issue by sending out replacements without any problem. Your satisfaction means the world to us! We can't wait for you to get her up and enjoy your new addition. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you again for choosing Pooky! Best wishes, Mara

Posted 1 week ago

“As always delighted with my purchases.”

Helpful Report

Posted 1 week ago

Hi there, It brings us great joy to know that you are consistently delighted with our products. Your continued satisfaction is our utmost priority, and we look forward to serving you again in the future. Should you have any further inquiries or need any assistance, please don't hesitate to reach out to us. Many thanks for your kind words and loyalty. We truly value customers like you! Best wishes, Mara

Posted 1 week ago

“Quality lighting but still good value. Well packaged and delivered on time. Great service.”

Helpful Report

Posted 1 week ago

Hi Mike, We take pride in providing well-packaged products that are delivered promptly to our customers. Your kind words about our service mean a lot to us. We are looking forward to seeing you again soon, thank you! Best wishes, Mara

Posted 1 week ago

“Excellent products...probably the best on the market!. Expensive but the quality is exceptional. Excellent customer service too.”

Helpful Report

Posted 1 week ago

Hi Catherine, Thank you so much for giving Pooky a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are satisfied with our products. It is wonderful to know that you consider them to be excellent and probably the best on the market. We take pride in the exceptional quality we strive to provide. Moreover, we are delighted to learn that you found our customer service to be excellent as well. We believe that delivering top-notch service is just as important as offering exceptional products. Your satisfaction is our priority. Thank you once again for your loyalty as a customer. We truly value your continued support. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to serving you in the future. Best wishes, Mara

Posted 1 week ago

“This is my first time of ordering a product from Pooky. I initially asked a question about the wall lights I was ordering and I received a quick and helpful answer. When they arrived they were exactly as described, they are a good weight and look very sturdy. I feel the price I paid is very fair looking at the quality of them. They were packaged carefully and overall I felt as if Pooky take pride in their work. I am looking forward to having them fitted. Great service, I'll be back.”

Helpful Report

Posted 1 week ago

Hi Laura, We are thrilled to hear that you had a positive experience with us and that our customer service team was able to provide you with a quick and helpful answer to your question. We take great pride in the quality of our products, so we're delighted that the wall lights you ordered were exactly as described and met your expectations. It's also wonderful to hear that you found them to be sturdy and of good weight, as well as reasonably priced. We strive to ensure that our packaging is done with the utmost care to protect our products during transit, so we're glad to hear that you appreciated the effort we put into that. Your satisfaction means a lot to us, and we're delighted that overall you felt that we take pride in our work. Thank you for your kind words and for choosing Pooky to light your home. Best wishes, Mara

Posted 1 week ago

“Very pleased with our lampshade. The second Pooky shade we have purchased.”

Helpful Report

Posted 1 week ago

Hi there, We are truly grateful for your kind words and are thrilled to hear that you are very pleased with your lampshade. It's wonderful to know that this is your second Pooky shade purchase, as your satisfaction means the world to us. Thank you and we hope to see you again soon! Best wishes, Mara

Posted 1 week ago

“As a previous customer of Pooky I came straight back to them to look for a light for a small cloakroom, they have the best designs, great service, so pleased with my choice.”

Helpful Report

Posted 1 week ago

Hi Louise, Thank you so much for giving Pooky such wonderful feedback. "As a previous customer of Pooky, I came straight back to them to look for a light for a small cloakroom, they have the best designs, and great service, so pleased with my choice." - We take pride in providing our customers with the best designs and excellent service, and we are so thrilled to hear that you are pleased with your choice for your small cloakroom. Thank you for your continued support and for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 1 week ago

“Love my lamps going too replace the rest in my home”

Helpful Report

Posted 1 week ago

Hi Julie, We appreciate your kind words and are thrilled to hear that you love your lamps. The fact that you are considering replacing the rest of the lamps in your home with Pooky is truly heartwarming. Your loyalty as a customer means the world to us, and we're honored to have served you. Should you need any assistance or have any further questions, please do not hesitate to reach out. We look forward to continuing to provide you with exceptional lighting products. Thank you, Julie! Best wishes, Mara

Posted 1 week ago

“Light was exactly as I expected. Love it. Arrived promptly and well packaged.”

Helpful Report

Posted 1 week ago

Hi Sara, We're glad to know that the light was exactly as you expected and that it arrived promptly and well-packaged. Your satisfaction is our utmost priority, and we always strive to provide excellent service. Thank you for taking the time to share your positive experience with us. Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best wishes, Mara

Posted 1 week ago

“Fantastic service and communication 👏”

Helpful Report

Posted 1 week ago

Hi Sarah, Thank you for your kind feedback. We are so glad to hear that you were happy with the service provided, and we hope you love your new Pooky lights! Best Wishes, Emmy

Posted 1 week ago

“Very good service by Pooky goods as described but delivery not so good Shop app a pain and as for yodel what can I say, so difficult to return items- shop excuses no machine, no paper, oh their not collecting. Left a lot to be desired and basically put you off buying in case you needed to return !!!”

Helpful Report

Posted 1 week ago

Hi Sue, Thank you so much for giving Pooky a four-star rating! We truly appreciate your support and loyalty as a customer. We're delighted to hear that you found our goods as described and that you received very good service from us. We apologise for any inconvenience you faced with the delivery and the challenges you encountered. We understand that returning items can be a hassle, especially with third-party couriers like Yodel. Your feedback regarding the return process is extremely valuable to us, and we will certainly take it into consideration to improve our services. Thank you for your continued support. We look forward to serving you in the future and ensuring a smoother buying experience for you. Best wishes, Mara

Posted 1 week ago

“What a beautiful lamp! Looks much better than in a picture, so happy with my purchase. Great communication and quick delivery despite the order being placed just before Easter break. Highly recommended.”

Helpful Report

Posted 1 week ago

Hi Alicja! I just wanted to say a huge thank you for giving our product Pooky a fantastic 5-star rating! We couldn't be happier to hear that the lamp surpassed your expectations and that you're absolutely loving it. It's awesome to know that it looks even better in person too! We also wanted to take a moment to thank you for your kind words about our communication and speedy delivery, especially given that you placed your order just before the Easter break. Your recommendation means the world to us, and we feel so grateful for your support. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out. We're always here to lend a helping hand. Thanks again, Alicja! We hope you have a wonderful day. Best wishes, Mara

Posted 1 week ago

“Brilliant! Love the lamp and the customer service was excellent. I received my order within two working days. I am already planning which room needs a bew”

Helpful Report

Posted 1 week ago

Hi Sarah, Thank you so much for your fantastic 5-star rating of Pooky! We sincerely appreciate your kind feedback. It's truly delightful to hear that you love the lamp and found our customer service excellent. We are thrilled to have met your expectations, and we're glad to have delivered your order within just two working days. We're excited to know that you are already planning which room needs a beautiful Pooky lamp. We can assure you that whichever room you choose, it will be transformed into a truly enchanting space. If you need any assistance or recommendations in the future, please don't hesitate to reach out to us. Thank you once again for your support and trust in Pooky! Best wishes, Mara

Posted 1 week ago

“Love our lights, the perfect finish for our living room. Great customer service too.”

Helpful Report

Posted 1 week ago

Hi there, We are absolutely thrilled to hear that you had a fantastic experience with our customer service! It's always heartwarming to receive such positive feedback from our amazing customers like you. Your loyalty means everything to us, and we are truly grateful for your continuous support. Don't hesitate to contact us if you ever need assistance or have any more lighting needs in the future. We are always here to help you out! Thanks a ton for your kind words and for being such a valued customer. We appreciate you, and we can't wait to serve you again soon! Best wishes, Mara

Posted 1 week ago

“I love the dinky twinkly rechargeable lamp. It’s very stylish and being able to move it to areas lacking electric sockets, even outdoors, will be so useful. As usual with Pooky, reliable, well packed, fast delivery.”

Helpful Report

Posted 2 weeks ago

Hi there, We greatly appreciate your kind words and support of Pooky. We're absolutely delighted to hear that you love our dinky twinkly rechargeable lamp – its stylish design and portability truly make it a versatile lighting solution for any space, including outdoor areas. We're thrilled that you find our products reliable and enjoy the convenience they bring. At Pooky, we always strive to provide well-packed items for a fast delivery, ensuring that your shopping experience is top-notch. Furthermore, we want to express our gratitude for your loyalty as a valued customer. Your continuous support means the world to us, and we can't thank you enough for choosing Pooky for your lighting needs. If you ever need further assistance or have any more feedback to share, please don't hesitate to reach out. We're here to provide you with the best possible experience. Thank you! Best wishes, Mara

Posted 1 week ago

Pooky is rated 4.9 based on 29,496 reviews