Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.64

4.6 Rating 496 Reviews

91 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.6

Based on 496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0345 241 1242

Pole Design 5 star review on 1st October 2023

Anonymous

Anonymous // 01/01/2019

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“Products are good but there is no information for delivery once the item is sent out. No tracking of any kind so I was hanging around for days waiting for it to turn up. It took 7days in total.”

Helpful Report

Posted 2 years ago

Hi keith We are sorry you did not receive tracking. This is something we do on a routine basis. We did however notify you on dispatch on 15th December. Perhaps you missed this email or it went into junk. The order would have then been delivered within two working days. This would be in line with the 4/5 working day lead time for made to measure products

Posted 2 years ago

“Very happy with service and product! Order received within 24 hours (to Northern Ireland), I was very surprised. Happy to recommend ;)”

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Posted 2 years ago

“I have tried on multiple occasions to reach the company via email and their website to arrange a return. I have had no reply so have no way to get a refund.”

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Posted 2 years ago

“Everything ok”

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Posted 2 years ago

“Karen was so helpful with my curtain pole design and responded quickly to my enquiries. Price was also competitive and I would definitely recommend.”

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Posted 2 years ago

“Customer service excellent via telephone when I called. I would suggest improving system for updating customers on dispatch dates, then no call would have been required to receive an update. Quality of poles was beyond expectation. Thank you.”

Helpful Report

Posted 2 years ago

I am concerned as to why you did not receive the updates as we have looked back our records and you were updated at every stage from expected dispatch date to dispatch confirmations and tracking. Please can you check your email was entered correct on the original order as our systems rely on your input. I have contacted you by phone

Posted 2 years ago

“Weak material, during installation of 2 poles piece on support fell off due to door touched the pole while checking if we need door stop to be put, another pole cracked and finial knob deformed, paying £100 per pole quality expected to be higher”

Helpful Report

Posted 2 years ago

This does not sound like a faulty product but damage incurred on installation. We are however happy to look at images and further explanation. If the product is found to be faulty it will be replaced.

Posted 2 years ago

“Very pleased with my metro pole”

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Posted 2 years ago

“Needed to change the order and it was dealt with quickly and items arrived on time”

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Posted 2 years ago

“Excellent service and products are first class, quality is excellent. Delivery was very prompt”

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Posted 2 years ago

“Love those curtain drawers in white metss dad l. Very stylish and modern !”

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Posted 2 years ago

“I bought a Cosidor Rising Portiere. Good robust unit for a heavy curtain. When I asked a question on installation they arranged for the manufacturer to call me the same day, and they were helpful.”

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Posted 2 years ago

“Great service, good advice, delivery very prompt. Used many times and will do again.”

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Posted 2 years ago

“Excellent service, very professional and would recommend!!”

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Posted 2 years ago

“I had 2 curtain tracks designed for bay windows. I supplied my measurements and the tracks were a perfect fit.”

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Posted 2 years ago

“Fantastic service with a short leadtime project - would thoroughly recommend.”

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Posted 2 years ago

“Great customer service, fast order turn around, fast courier service and best price. Third SoHo pole purchased and will buy remaining three poles from apple Design”

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Posted 2 years ago

“Excellent friendly customer service, no long waits for answers to questions, speedy delivery and great products to choose from, highly recommend.”

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Posted 2 years ago

“Great Service from design advice to delivery. Great communication and great price !!”

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Posted 2 years ago

“Really impressed with Pole Design - a thorough, friendly, faultless service”

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Posted 2 years ago

Pole Design is rated 4.6 based on 496 reviews