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Pod Point Limited Reviews

4.6 Rating 39,675 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,675 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

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Pod Point Limited 5 star review on 21st February 2024

Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information required for the installation was extensive and do think a site inspection prior would be more beneficial to the consumer. That said, the installation that was conducted was faultless. I am still waiting for my 5 year warranty which is disappointing, despite sending numerous emails for it.”

Posted 5 months ago

“Ellis was great, efficient and did a very tidy job. Couldn’t rate more highly”

Posted 5 months ago

“Very efficient when the team arrived to fit my charger. On line tracker for when they arrived did not track the installers, but they arrived on time and completed the install within the time keeping me informed as they progressed. I was given a run through of how to operate the charger after they had paired it up to my WiFi. Simple process from start to finish with Pod Point providing all the necessary paperwork for me to send to my DNO so they could check if my power supply was suitable.”

Posted 5 months ago

“Clean tidy efficient work, slightly behind schedule but nothing that was a problem.”

Posted 6 months ago

“Delivery was well communicated; engineer was prompt, did a good job and explained the system well.”

Posted 6 months ago

“Guy was very pleasant”

Posted 6 months ago

“Delivery, installation and product all spot on! Swift, polite and courteous service throughout.”

Posted 6 months ago

“Everything was well organised. I ordered a lock which looked very flimsy and wasn’t necessary and a holster which I turned out I didn’t need. Hoping for a refund for those.”

Posted 6 months ago

“Fast and efficient installation”

Posted 6 months ago

“Installer was very good. It would be helpful if pod point had let me know what time installer was coming. It is difficult to find Pod Point's telephone number.”

Posted 6 months ago

“Initial contact really poor, took nearly 3 weeks of me chasing to get an installation date. Once the date was set the actual team who installed the charge point were excellent, great Comms, quick and tidy installation and spent time explaining how to use the charger and link to the app etc”

Posted 6 months ago

“The booking process was long and complicated but once the site visit had been carried out the installation was efficient and as promised.”

Posted 6 months ago

“It was a quick and easy process to set up.”

Posted 6 months ago

“The installer was polite and efficient a good experience but he couldn't get the Wi-Fi connection and was reporting back to you .I await a further appointment to sort it.”

Posted 6 months ago

“The initial aftersales was quick efficient and the communication was top notch, we were pointed towards the grant (living in rented) which reduced the cost of the unit which was fab. The cont after that waiting for scheduling the fitting took a week and a half and I had to chase. But as soon as I chased I had an email scheduling the following week. The fitter was really great, he was really tidy and buried the cables out of site and was very friendly/approachable. Explained how to use it and went on his way. Great service.”

Posted 6 months ago

“Excellent service for fitting off the Charger, Admin side could do with some improvements. Trying to fill out the response form with the photos, measurements and diagrams was a nightmare. Totally unable to load anything. Eventually spoke to an advisor who sent another e-mail stating what was required, and after a good 1.5 hours managed to submit all required information. I had to chase to get a fitting slot. We could not praise your Electrician Michael enough. He was excellent, knew exactly what we needed, went out of his way to ensure we were totally happy where we wanted the charger fitting. Extremely clean and tidy worker, and although very sociable, made sure he never stopped working whilst talking. Would be happy to recommend to anyone!”

Posted 6 months ago

“I was please when Pod Point said they could install my charger in 2 weeks, I was expecting it would take longer. Pod point did contact me a few days before my installation date to say they had a cancellation and could fit me in the next day, to which I happily agreed to. I booked the day off work, however on the day my charger was due to be fitted, I was informed that the engineer had called in sick. Luckily I was given my original date, so only had to wait a few more days, but had to book another day off work! When the installation took place, the engineer was really good and did a great job. Apart from a slight mess around, I would use Pod Point again.”

Posted 6 months ago

“The job was completed when it was said it would be. A very neat and efficient installation. Professionally done. Would have liked fuller explanation of use and given the instruction book rather than left to find it in a box. Also it would have been nice to have direction in loading the phone app for control. The position of the label and he PSl number wer very awkward and should have been noted before fitting. We are old and disabled and these small things would have made a large ddifference.”

Posted 6 months ago

“Once the process began, the home visits were very good. The customer relations aspect could have been better. There was a dearth of information at the start, and the appointments took no notice of the info I'd provided in the process.”

Posted 6 months ago

“Very polite engineer, listened and advised on ghe installation”

Posted 6 months ago

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Pod Point Limited is rated 4.6 based on 39,675 reviews