Pod Point Limited Reviews

4.76 Rating 8,739 Reviews
95% of reviewers recommend Pod Point Limited

About Pod Point Limited: UK's leading provider of electric car charging stations with over 25000 customers and solutions for home, workplace and public charging.

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Phone:
02072474114

Email:
hello@pod-point.com

Location:
Discovery House28 – 42 Banner Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Email
queries resolved in
Over a week
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I am happy it's installed."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"After some average technical guidance prior to install the final process was professional and installed well. The app support is clunky at best but overall good."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Excellent customer service team who were always happy to respond when we were unable to contact the installation team"
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Installation delayed but eventually your staff did a good job."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Jim the electrician was very pleasant and helpful"
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Installation was fine"
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Engineer was very helpful. Placed the unit exactly where I required it."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I got a great installation, quick, professional, thorough. I was disappointed with the time delay in processing administration after the call that confirmed payment"
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The installation itself was done v well: the contact between me and Podpoint “HQ” has been hopeless. Never enough people to answer the phone."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Clean install, unobtrusive equipment."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Arrived early. Overcame a few challenges, but was determined not to leave without a fully tested installation."
Posted 2 months ago
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The engineer was very efficient with the installation keeping me informed what he was doing. He also tidied up after, then explained how everything worked."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Great planning over the phone and via email sharing pictures ahead of the installation lead to quick installation. The engineer worked in a tidy fashion and everything looks great."
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Easy to arrange,helpful fitter, but app not accepting code, tried to report, nothing back!?"
Posted 2 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Quick....easy...hassle free"
Posted 3 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Very nice guy arrived when they said & communicated with us about what he was going to do at all times. Agreed the best way forward & worked hard until it was done."
Posted 3 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Pleasant service /informative and considerate."
Posted 3 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Very helpful phone/email response in planning the installation, and it only took a couple of weeks from first contact to having a working charge point installed. The charger unit is installed exactly where we wanted it, despite our distribution unit not being in the most convenient location. Engineer who installed it left everything in good order, and for both visits - the survey and the install - we received a text on the day to confirm when they would be arriving."
Posted 3 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Pleasant phone service, quick response to emails and short lead time."
Posted 3 months ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Sergio was diligent in his work and did a fantastic job of installing the charger in the garage. He routed the cables to minimise the visual effect on our listed building. The whole POD point experience would have been very good had they been able to keep to the 1st appointment made, whilst I understand staff sickness is always last minute, and unplanned, it does not minimise the frustration of a customer who has taken the time off work unnecessarily."
Posted 3 months ago
Pod Point Limited is rated 4.76 based on 8,739 reviews

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