Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,698 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,698 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre install comms weren’t great but engineer was excellent”

Helpful Report

Posted 7 months ago

“When fitted it was quick and efficient, this was let down by two last minute appointment cancellations”

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Posted 7 months ago

“Had pod point completed my refund by now I would have given 5 stars”

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Posted 7 months ago

“Ordering delivery and fitting was smooth and organised, the difficulties lie in the after sales, getting a phone number is the first challenge, then queuing for an hour to get through, getting cut off and starting all over again. Try on line and it’s anybody’s guess when you will get a reply. Meanwhile stuck at home with no car to use.”

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Posted 7 months ago

“Mixed experience, first installation attempt did not go ahead as ‘couldn’t be done’. Then after much back and forth over calls and emails I had to purchase additional breakers for my consumer unit & surge protector - in short I think the installer just wanted to go home. The re-scheduled date was changed at short notice meaning further disruption with getting time off work. The second installation was the polar opposite the installer was friendly and did a great job, as per the original plan without needing the additional parts which I now have floating around without purpose. I’m happy with the product and app the is great to use, the first installation experience has made me drop my rating as I spent money on stuff I didn’t need and had to take another day of unnecessary annual leave. If you look at the photo, how could have it ever been too hard to achieve on the first go? Thank you to the second installer who was the polar opposite in both competence & customer relations (he would get 5 stars).”

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Posted 7 months ago

“It was disappointing that a check that needed to be made with National Grid added a delay that felt unavoidable as POd point didn't identify the requirement until after we had paid for the service The POd Point employee that carried out the actual installation was excellent”

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Posted 7 months ago

“The installer was very good but the process we went through before the installation were long and poor.”

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Posted 7 months ago

“The pod point is great BUT there is lack of coordination between the office and the engineers. We had two different engineers that came and both needed to do a survey because the first survey was not passed on. We also found it difficult to get all the information that was needed for an easy installation.”

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Posted 7 months ago

“To book a slot took a long time, emails got replied to after so many days, even called many times and left messages, no reply. Installation day was fine, explained everything.”

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Posted 7 months ago

“Actual installation was quick and smooth and installer very helpful but they hadn’t reviewed my pre-installation questionnaire/photos so hadn’t brought a part required for my fuse box so the first day was a waste of my time having to take the day to stay in and the installers and a second installation day had to be arranged. This would have been completely avoidable if they had bothered to review what they tell you is essential for us to take the time to fill out prior to installation being arranged. Pod has been great since installed.”

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Posted 7 months ago

“I found it very hard to do the survey for the installation, i can't believe the company is still hiding behind Covid restrictions, unfortunately, Covid is here to stay and we have to get back to normal as a country.”

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Posted 8 months ago

“Installation was scheduled from 11:00 - 16:00hrs although The installer turn up at the property at 8:30 am. Installation was planned and done well . Installer was kind enough to explained the instructions on the usage and Wi-Fi.”

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Posted 8 months ago

“|Tradesman came, very proffessional and tidy, job completed lt without showing how the operation and the App worked, gave him the WI-Fi code for the house and then he left, every time I try and connect my i phone it finds the Podpoint then says no internet connection, have re=set router and all other things work outside near the Podpoint, Ipads, 2 No phones 1 i phone and 1 Samsung and my car on the drive picks up the WI-Fi, please advise.”

Helpful Report

Posted 8 months ago

“I think a site-visit initially to explain and talk through the options would be better than a questionnaire. The actual installation was very straight forward and the engineer explained everything well, and installed it neatly and without any issues.”

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Posted 8 months ago

“Effective and efficient. The pre-booking and info requested was in-depth but very easy to complete. However, I wish I had known about having a lock fitted on the day. I enquired after installation and would have to pay a call-out fee of £190 for a £40 lock which is a shame as up to now I have been impressed with the procedure.”

Helpful Report

Posted 8 months ago

“Engineer was late . Was booked for 11-3 but had to call at 4 and he arrived at 4.30. Took a couple of hours for what was a standard installation with no dramas. Haven’t been able to connect the unit to my wi-fi despite several attempts and the charger holder is not securely fitted to the wall ( A bit disappointing)”

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Posted 8 months ago

“The pod put too far away the engineer suggested a longer lead from Amazon when i asked to show him where my car would be going he appeared not very interested and mentioned the longer lead again I had a pod before installed by you so no real need for explanation on workings”

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Posted 8 months ago

“Appointment was not booked for the day electriton came turned up.”

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Posted 8 months ago

“Pod fitted not problems, would have helped if I could have been shown how to use it and the app”

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Posted 8 months ago

“Installation went well but can't get it to work on schedule charging and waiting for someone to get back to us.”

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Posted 9 months ago

Pod Point Limited is rated 4.6 based on 39,698 reviews