Pod Point Limited Reviews

4.69 Rating 19,067 Reviews
93 %
of reviewers recommend Pod Point Limited
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Pod Point Limited Reviews

About Pod Point Limited:

UK's leading provider of electric car charging stations with over 25000 customers and solutions for home, workplace and public charging.

Visit Website

Phone:

0207 247 4114

Email:

support@pod-point.com

Location:

Discovery House, 28 – 42 Banner Street

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Quick, simple installation and friendly installer
Posted 1 day ago
They entire process was well managed. Ben Hitchin and colleague came out to fit. They were very professional & extremely helpful with information.
Posted 1 day ago
Pod Point evaluation
Less good:
• Application forms lengthy and in places not clear, especially about dates of car arrival & charger installation. We struggled a bit, not encouraging for a doctor and a teacher.
• Application for OLEV Grant repeats some of the same questions
• Auto reply suggests that forms submitted are ok, then some days later, a personal email tells you there are deficiencies
• There is a very long wait to get the kit fitted; need to step up a gear as a company - there are other firms out there. Octopus has since been recommended to us, as being quicker & more responsive.
• Pod point response time is slow – to emails, generally at least several days.
• Pod point telephone line wait too long – sometimes 15 minutes
• At no point of the application were we told that this system works best with a good internet signal. Fitter arrives – “it will give basic functions without” – luckily!
• At no point were we told that a smart phone would be needed to get the best out of this system; you should not assume this.
• At no point were we told that fitting would be conditional to tests on electricity, earthing, water systems. It could have been a wasted journey. Not sure why an Earth on the water supply is relevant?
• I submitted several photos & a sketch map, to show the route for the cable. These were at first not understood. A phone call from someone who knew more about the fitting process might have avoided a number of not-fully -understood emails.
• I offered to do well over half (in time) of the work, partly to reduce Covid19 risk, drilling holes & routing cable through the building. Fitter only had to fit up the ends; but no mention was mad of a discount.
• Lack of clarity about the installation booking process; we were offered a “provisional” date for installation; which we accepted then heard no more. We had to phone to confirm 2 days prior. Should be autoconfirm – people are arranging their days around to suit
• A text about the installation was sent to us only the night before; but it was sent to a landline number; so we got BTs verbal text service – barely intelligible; and no number was given to text back. We were worried that our fitting might be cancelled as we had not replied.
• Lack of documentation, eg information pack, written quote, contract, invoice, receipt, warranty. The usual stuff when you contract a firm to work on your property. All we now have is a small green & white booklet, left by the fitter.
Better:
• Website fairly clear, if you know what you want
• Staff on the telephone & emails are polite and mostly friendly, clearly know the business.
• Staff explained in detail how to handle information missing from our application forms
• Staff at Pod point were able to work around their system – sending me the cables to install.
• Installer, Stuart, arrived promptly, was friendly, helpful
• Covid precautions were well-observed – minimum access to areas & time, face masks etc
• Work completed quite quickly & neatly, to high standard; Stuart was happy to follow my planned route in every detail. I am fairly finnicky – but a review has shown just one screw I need to reset.
• Fitter talked us through how use the system, including what to do when a red light shows – which it did later that day (!)
Posted 1 day ago
5 star service. The installers were excellent and did a really professional job. Throughout the full installation they kept me updated with decisions on where to mount the pod or advice on where to run the cable. The pod is really well mounted, no mess , no fuss – They are a great asset to your business.
Posted 1 day ago
Not easy communications to start with
Posted 1 day ago
Good installation experience by Steve - communicative, efficient and tidy.
Posted 1 day ago
The installer arrived on time. Did a great job. Left no mess and the whole experience was worthwhile.
Posted 1 day ago
Very helpful and answered any queries.
Appreciated my disability issues
Posted 1 day ago
NO PROBLEMS POLITE AND EFFICIENT GOOD JOB ALL ROUND.
Posted 1 day ago
I could not fault my Home Charger Installation, the young man was polite and courteous. He agreed with the installation point and kept me informed of his progress and when the power needed to be switch off. However the preinstallation on-line paperwork was a bit confusing.
Posted 1 day ago
Excellent lead time to get the charger fitted and installer was quick, efficient and polite.
Posted 1 day ago
Painful ordering experience due to repeated documentation requests with different demands resulted in weeks delay in installation. Thankfully, the installation was excellent due to a first-class electrical engineer who explained everything very clearly.
Posted 1 day ago
The instalation engineer on time, quick very good in his working approach. Very good explanation.
Posted 1 day ago
Excellent and friendly service from Johhny
Posted 1 day ago
Brilliant, neat and compliant EV charger installation by EDF for Pod Point.
Pod Point Limited 5 star review on 29th October 2020
Posted 1 day ago
Excellent services by local engineers
Posted 1 day ago
Install was very straigh forward - C19 procedure followed throughout. Installer explained everything clearly
Posted 1 day ago
We're super happy with the engineer and installation of our pod-point. He arrived on time, installed and tieded and was a nice guy!
Posted 1 day ago
Very good.
Posted 1 day ago
The installation was great and the guys from SOL Electrical did a great job. Until that point the process has been very long, overly complicated and quite frankly rather off-putting. I honestly can't say I'd recommend pod point to friends and family but would rather go direct to SOL if there was a next time?
Posted 1 day ago
Pod Point Limited is rated 4.69 based on 19,067 reviews