Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,697 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,697 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and hard working”

Helpful Report

Posted 4 months ago

“The installers were great BUT despite sending videos of where I wanted the cable to run they could not fit it there as they are were not allowed to go up a ladder due to health and safety. I wonder why I had to send the video? They also said that scaffolding would need to be there to run the cable under the eaves, again this was not communicated by pod point. POD point seem to take a long time to answer calls and require a lot of input which then appears superfluous as it is not communicated. My bonding had to be checked again which meant pulling washing machine out again. Did not want a visible black cable running across the house.”

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Posted 4 months ago

“Fitted within a few weeks of ordering. Fitter was friendly”

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Posted 4 months ago

“Installation guys were very polite, did a very tidy job. The whole installation experience was very professional. Service would be improved if a survey was carried out prior to the installation date to avoid any unexpected issues.”

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Posted 4 months ago

“Excellent installation service. The charger was installed a week after ordering, by a friendly and professional installer. I did have a query about a discount that was offered and then not applied, which I emailed customer services about and got no reply”

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Posted 4 months ago

“An easy order process and we had ours fitted within 7 days of ordering which was excellent. However we heard nothing after the original order and had to chase to make sure they had everything and struggled to contact customer service.”

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Posted 4 months ago

“All good on the day, even though the engineer installed it on a Sunday afternoon which was no bother at all.”

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Posted 4 months ago

“Original sales good original installation service good first installation date and day rubbish second installation day and installation excellent so overall ok a couple of things that good be better”

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Posted 4 months ago

“Installation was completed very efficiently, with a minimum of fuss and in a reasonable timescale given what's involved.”

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Posted 4 months ago

“very quick installation after ordering within 3 days impressive .”

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Posted 4 months ago

“Great installation time installed Monday after ordering Saturday after a cancellation. Engineer a bit slapdash”

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Posted 4 months ago

“Guy installing it was excellent and very helpful.”

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Posted 4 months ago

“My experience was good. Jamie the electrician, fully understood what I as the customer wanted, and had paid out for. Jamie kept asking us at various stages as to whether we were happy as he went along and everything went smoothly. He did a very good job of the installation.”

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Posted 5 months ago

“On time ,good service, very friendly”

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Posted 5 months ago

“The actual installation was very smooth but the initial form filling was a bit of a nightmare to be honest!”

Helpful Report

Posted 5 months ago

“Very professional and efficient but over complicated pre-installation process requiring photos, etc and then I had to chase them to ensure they had received my details.”