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Pod Point Limited Reviews

4.6 Rating 39,669 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,669 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

Pod Point Limited 5 star review on 21st February 2024

Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation wasnt the best Left all brick dust from drilling over my drive and the pod point has already come away from the wall where he has fixed into mortar . Used twice before it detached from wall ! Booking process good ! Cant send photos as currently working away from home !”

Posted 5 months ago

“Some confusion but was handled with phone call.”

Posted 5 months ago

“It was a slow and tedious process to eventually arrange a date for my installation.”

Posted 5 months ago

“The engineer was very late - after 1pm for an 8-12 slot. Once on site the installation was excellent, but we had to rearrange plans because of the timings.”

Posted 5 months ago

“Installer was brilliant and very knowledegable. Ordering was poor - no email confirmation that you received my survey details and I needed to call twice to get an installation date. I felt that if I hadn't called then I might still be waiting to hear!”

Posted 5 months ago

“I was disappointed that I had to pay the full installation cost of £1000 to install a replacement Pod Point unit which was just fitted on to the old wiring, especially when the original Pod Point only lasted 5 years”

Posted 5 months ago

“The installation could not be completed on the first visit as the incoming voltage (253V) was too high for the charger range (230V-250V), but was within the tolerance of UK supply voltages (216V - 253V). We had to contact National Grid to ask them to rectify the voltage supply level. Then we had to make several calls to Pod Point to arrange a second visit to complete the installation. We were disappointed that despite paying £1000 upfront for a service, we had to waste time and energy to arrange the modification of the incoming voltage ourselves. Furthermore, it is unacceptable that you are supplying a product that does not function across the tolerance range of UK supply voltages. As EV charging point installations become more frequent, this will be a growing problem and source of frustration for customers and DNOs.”

Posted 6 months ago

“The order process was a little too complicated and confusing, with limited responses from the team helping to book an appointment. Having to pay the cost upfront before an installation is booked feels wrong. However the actual installation was great, the engineer was knowledgeable and able to explain all the options and installed it quickly without any hassle.”

Posted 6 months ago

“The survey part of the ordering process i though was very confusing as the app would not accept my pictures so i ended up having to send them by 2 separate emails. Then i received a further email asking for more pictures! I have to say this part i found extremely stressful. The fitter (Matt) was extremely professional and a great asset to your company!”

Posted 6 months ago

“Disappointed communications and organisation up to the point of installation.”

Posted 6 months ago

“The experience was OK but not that great. After ordering, there was pin drop silence from pod point and I wasn’t given any installation date. I had to call them after a week to check if they had everything they need. It was then they booked me an installation date. I was expecting to get a date with a chaser. However, once I was given a date, everything else after that went smooth.”

Posted 6 months ago

“The ordering and scheduling process was a nightmare. A series of email bookings and no direct communication. Unreturned phone calls and call back requests. Eventually, managed to get this sorted by talking direct with the installation team (never heard anything from the sales team other than automated emails). The installer was absolutely fabulous. Kept me informed of what was going on. Timescales for each stage of the work and was very professional. In general a very polite and considerate chap. If one criticism exists, it’s that he didn’t have immediately available any ID to verify who he was and who he worked for - but we got there. Overall, very impressed with this installer. Top marks.”

Posted 6 months ago

“Order process a bit frustrating but the installation guy did an excellent job”

Posted 6 months ago

“Cannot fault Stephen the installer. Lovely guy and a very tidy job. Explained to me exactly when electricity etc would go off as I work from home and require wifi. However, the start of the process and communication regarding installation was appalling. I emailed a complaint and finally received a telephone call with an apology and installation date. Rated 3 due to experience with installer who brought score up!”

Posted 6 months ago

“The lead up to installation sending photograph after photograph even after all required work was complete was very stressful. The actual installation was excellent.”

Posted 6 months ago

“The Engineer was brilliant and patient. BUT twice he was not given the right parts to complete the job. It took three visits over 3 weeks to finally get a working installation, then the security lock was almost not fitted until reminded by me.”

Posted 6 months ago

“Need an explanation on using my smartphone with the podpoint. Doing it all manually and driving me mad guide not helpful at all.”

Posted 6 months ago

“Very limited communication apart from automated email replies”

Posted 6 months ago

“Pre install comms weren’t great but engineer was excellent”

Posted 6 months ago

“When fitted it was quick and efficient, this was let down by two last minute appointment cancellations”

Posted 6 months ago

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Pod Point Limited is rated 4.6 based on 39,669 reviews