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Pod Point Limited Reviews

4.6 Rating 39,667 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,667 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

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Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial service was great. Response to my order was very quick and an appointment for installation came the next morning. The installation itself was good and the engineer explained everything. A few days later we received our EV, we managed three charges in two days and then the Pod Point stopped working completely. I now have to use the 3-pin plug charger which takes ages to fully charge my car. No update yet as to when Pod Point will come and fix the issue. It’s a huge amount of money - ~£1000 for a device that was used three times before breaking. I would have expected a much quicker response to the issue and certainly feel disappointed now.”

Posted 11 months ago

“Installation itself was relatively stressfree, however 6 weeks later I am still waiting for the £100 refund for the circuit breaker that was not installed. Have emailed three times and had no response at all!”

Posted 1 year ago

“Pre-installation experience was terrible with lots of calls required. Only just required electrical installation certificate 5 months after installation. Over pretty poor. Continuously calling and emailing enquiries about a new installation after my pod point had been installed and I eventually called and asked them to specifically update their records that I had a point installed. Would only engage once you have paid in full for the installation. Overall poor”

Posted 1 year ago

“Did not work to start with.”

Posted 1 year ago

“The Pod keeps popping the fuse so when I get up in the morning the car has not been charged engineer came out changed fuse and still does not work Not Happy”

Posted 1 year ago

“Pod didn’t work after engineer left and unable to call him back. but was fixed a week later”

Posted 1 year ago

“Unfortunately we have had problems with the Podpoint - unable to take charging lead out of the unit. Our engineer was great and has tried to resolve the issue, coming back the next. I’m not yet convinced the problem had been resolved”

Posted 1 year ago

“I am very disappointed with my experience with Podpoint. After the initial sale, where I paid £900, it was a shambles. I uploaded photos as requested for installation. My electrician had carried out the work required pre-installation. There was a lack of understanding between the juniors handling the information your end, and what an electrician was explaining to them. Finally an installation date was booked in, but no-one turned up on the day and I had to phone to ask why not - I wasn't notified. At this point I already had the new car. I was offered another date a week later but only when I asked to talk to someone senior in the company was I offered the following day. The installation sub-contractor was very good. The process until installation was stressful, time-consuming, poorly communicated and unsatisfactory.”

Posted 1 year ago

“The installation and the guy that came was great but the customer service was awful. I had to arrange to run the cable myself the list of pre-installation questions and photos required were way too complex and i had 5 failed deliveries for the cable before it arrived.”

Posted 1 year ago

“It took three weeks from delivery of car to fit”

Posted 1 year ago

“Was advised by scheduling that I needed that Pod point were unable to install until I got an Electrician to make 4 or more changes to my Current electrical system. Took me best part of half a day to get through to a person at pod point.Rhiannon Little was very helpful and agreed that a Charger could be installed okay and arranged for the installation to take place 3 days later”

Posted 1 year ago

“Installation and Engineer excellent. Everything else since, poor. Very slow to answer the phone, then too busy to help. 3 days to respond. Previous reviews I read are about right, good product ( excellent engineer(subcontractor)), poor podpoint service.”

Posted 1 year ago

“Terrible service - no one picks up the phone or responds to emails. Was on verge of requesting my money back!”

Posted 1 year ago

“Pod point may be the big player in the market which means customer service is poor. Customers are required to purchase product in advance without any security the product is suitable. Telephone service is very poor if you need to speak to some - you go around in a continuous loop. Very frustrating. Pod point appear the prioritise calls based on the number you dial from. Pod point also take over a week to answer emails which then requires a phone call for you to chase.”

Posted 1 year ago

“We purchased a complete install of a pod point charger for our Mini, via Mini; initially the communication was good and things were moving on smoothly; until we were told that we’d have to pay extra for cabling and then arrange the installation of the cable separately, because we didn’t want the cable run outside the house into the garage, but through the loft space, which was a shorter distance than going along the wall outside, and would’ve involved drilling holes through to outside. I asked for a rebate for the extra cost involved and was told no, due to the fact they offered an installation but refused it. None of the discussion as order or until this came up, was about the fact we would have to have it installed this way or we’d be liable for more money. I think this is completely unacceptable.”

Posted 1 year ago

“Pre installation- Poor communication in advance short notice scheduling limited visibility of any planning process. Installation good although second visit required to complete earthing.”

Posted 1 year ago

“Particularly challenging experience due to no pre-installation survey; emails and having to send photos is a restrictive way for customers to understand what is required. The process was drawn out and involved many moving goal posts of what we needed to do, but no help was provided just complicated instructions!”

Posted 1 year ago

“Frustrating having to have to do an assessment and video prior to installation. Which was of no help as the engineer came up with a muchbetter solution than our best guess video assessment. This could have been avoided with a face to face pre installment assessment which would also identified modifications needed to our electric meter tails. Delays in activating our charger post installation due to necessary replacement of meter tails (see above) and there are still ongoing problems connecting charger to Wi-Fi”

Posted 1 year ago

“The order process was abysmal in that non of the caveats were explained prior to ordering. For example there was no explanation of what complications may arise if a looped supply was present and the order process implies an install will happen within two weeks but even without complications this was extremely unlikely. As I was on a looped supply I did hit issues that there resolved by myself and northern power grid within 3 days but Pod Point waited on the information for nearly a month. It was only through chasing that this was discovered. The delay would potentially have been even longer! I have no complaints about the install and the installer though, the final stage was done extremely professionally and the installer was quick, thorough, friendly and a credit to a company that could do better in their explanation of things during the sales process, issues resolution and planning departments.”

Posted 1 year ago

“Very easy ordering process and installation date was much sooner than expected - within 3 days of submitting all the required information. However the installer was not so good - was told it would take 2-3 hours but he actually took 7. I wasn't convinced he knew what he was doing - I had to tell him very obvious things like how and where to route the cable and he had to contact his manager about everything. He was at my house for 3 hours before he started the installation. He had to send a video to his manager and because signal is poor I asked if he wanted the Wi-Fi code - he said no and instead stood outside for 30 mins waiting for it to send. Then after an hour I asked if he had a response to which the reply was no and I had to then suggest to him maybe a phone call might be quicker?! Just a very slow installation and I had to miss a few meetings as I wasn't expecting it to take all day. However everything seems to work which is the most important thing.”

Posted 1 year ago

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Pod Point Limited is rated 4.6 based on 39,667 reviews