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Pod Point Limited Reviews

4.6 Rating 39,675 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,675 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

Pod Point Limited 5 star review on 21st February 2024

Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a solo 3 charger installed on our property in preparation for delivery of our new electric vehicle. This was almost two weeks ago now, and the charger has never worked. We had made multiple phone calls and emails and there has still been no resolution offered and they appear to not know what the issue is. So we have been left with a charger we can’t use, which cost us just short of £1100 and are having to limit how much we use our new car until this is resolved and go to the nearest McDonald’s and pay £30 each time to charge our car. They are in no rush to find out what the issue is, it seems. We have had no correspondence at all, and offered no explanation as to what could be causing the issue.”

Posted 2 weeks ago

“Great item Simple and effective”

Posted 2 weeks ago

“The installation was ok,but the charger solo 3 doesn't work already 3 times for the last 6 months So you have to call them ,proof that is not low voltage in your house, that is the charger fault All this procedure will take around 2-3 weeks waiting time , you have to spend your time and money on the public charging stations,they will not refund that So just try to find some other option to buy, hope the other company's are better”

Posted 2 weeks ago

“Zion was professional and very helpful.”

Posted 2 weeks ago

“Excellent install by Gareth, quick and efficent”

Posted 2 weeks ago

“Really easy system, from booking to installation. The installer, Matt Lofthouse, was really tidy and worked quickly to compete the installation. My new hybrid isn’t here yet but we’re ready to go once it arrives 👍”

Posted 2 weeks ago

“The work carried by your colleague was very neat, tidy and delivered to a high standard. Thank you.”

Posted 2 weeks ago

“We are very pleased with our new Pod Point charger. The whole process went really smoothly, we had contact from Pod Point as soon as we placed our order and an installation date came available within 2 days. The engineer who came to install the unit was great, very polite and friendly. He explained everything from start to finish, was efficient and tidy and installed the unit exactly where we wanted it.”

Posted 2 weeks ago

“Terrible experience. We paid for the podpoint and installation on February 10 and had to chase and chase. At every turn something went wrong at their end and really no interest from the customer support team. We finally got it fitted on March 30. A very poor experience. The engineer was very pleasant and I think very competent, just let down by the system. It is still not right though as we paid for a 3 phase installation and the charger is only giving single phase. We have been promised this will be looked into next week, we will see !”

Posted 2 weeks ago

“Reading all the comment by people show's people have been very pleased, I have a had a terrible experience with Pod, They installed an EV charger , after installation I was told by engineer, He had good news and bad news. So the good news was it was all installed. Bad news was it's not working. He then told me that Voltage coming in was too high and the charger will not work. Never heard anymore from pod. It's still not sorted , I am going around in circle , SSE have told me it's not an emergency so they don't know when it will done. been over Six weeks! nothing has happened. got a new BMW sat around , Have no idea what I can do . I can't go and fit voltage control unit to drop the voltage down in case pods say that's going effect their charger. has anyone been unlucky like me ? if so what did they end up doing?”

Posted 2 weeks ago

“Your technician worked efficiently and an excellent job installing our charger. Kept his work area very clean, he was considerate to my family. Very professional, I would recommend him”

Posted 3 weeks ago

“Arrangement of installation was quite long winded in terms of waiting for information and communiation back from PodPoint which was quite slow. The engineer who came ot instal the Pod was great - gave a good estimate of arrival time the day before. It took them >3 hours to complete the install”

Posted 3 weeks ago

“Haydn was very nice and friendly. The installation was not very easy because of where my electricity meter is. He spent a total of 7hrs at my house, working non stop! Very patient and professional.”

Posted 3 weeks ago

“Our fitter, Craig Burt was prompt & efficient. He explained how it worked very clearly & answered all our questions. He was pleasant & patient throughout.”

Posted 3 weeks ago

“Great service. Ashley Parker was excellent, everything was quite, tidy and well explained.”

Posted 3 weeks ago

“Great service overall, very quick installation process and everything was explained well.”

Posted 3 weeks ago

“GARETH JONES WAS VERY PROFESSIONAL AND FRIENDLY. THE INSTALLATION WAS COMPLETED IN A TIMELY MANNER AND ALL MESS WAS CLEARED AWAY. VERY HAPPY WITH THE INSTALLATION.”

Posted 3 weeks ago

“Fantastic service from installer couldn’t be more helpful although admin were very slow with emails”

Posted 3 weeks ago

“My initial experience was not great am afraid!. However my pod point has now been installed and waorking fine. Thank you.”

Posted 3 weeks ago

“I received my Pod Point Solo 3 as part of a new EV car purchase. However, I had to wait a long time about 5 months between initial order and installation. This was partly due (approx. 1 month) to the BMW car dealership providing Pod Point with an invalid AG number. Also, as I wanted the EV charger unit to be fitted to the garage it was necessary for the input electrical cable to go underground in suitable ducting for about 6m of the 20m cable run. As I was quoted a high figure by Pod Point for the groundwork, so I decided to get the work done using my own contractor. This worked out at about a 1/3 of the quoted Pod Point price for the groundwork. I finally got my Pod Point Solo 3 installed on 26 Mar 2024. The installation work was done efficiently and neatly by the installing engineer. My Solo 3 works well and of course much faster than using a standard 3 pin plug.”

Posted 3 weeks ago

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Pod Point Limited is rated 4.6 based on 39,675 reviews