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Pod Point Limited Reviews

4.6 Rating 39,669 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,669 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

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Pod Point Limited 5 star review on 21st February 2024

Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t thank the engineer Carl enough, so helpful and really friendly. Getting hold of the office was difficult at times but once did get hold of someone they too were very helpful.”

Posted 3 months ago

“We are happy with our Pod Point charger, it has been fitted neatly and fully charges our Hybrid car in two hours. We live in a 1930s semi that has a typical looped Earth system. It was a little disappointing that the earth was only tested at the end of the installation where it was found to be below the required level. We then had a delay of 2 or 3 weeks to get this fixed before the installation could be finished. You also need more staff on the phone, regularly on hold for 30 minutes”

Posted 3 months ago

“All very good and easy apart from response times to emails could use some work”

Posted 3 months ago

“went well on the day took longer than informed”

Posted 4 months ago

“The installation was fine and very quick after ordering, the ordering experience was beyond poor”

Posted 4 months ago

“The questionnaire for installation I felt like I had to jump through a lot of hoops! They fit me in for installation super quickly and our installer Matt was lovely really quick and explained everything really well so I am pleased with my purchase! :)”

Posted 4 months ago

“Arrived promptly (earlier than website indicated), efficient installation. This was a cancellation, original date was rather far out from order. Your call centre has long wait times.”

Posted 4 months ago

“Thanks to the good work of Harry and Gareth the final installation went very smoothly”

Posted 4 months ago

“Easy to get ordered, I was contacted really quickly for installation which was great. I did reply to a couple of emails about my scheduled booking that weren't answered so I had to email a couple more times to get confirmation on the installation date. Day of installation went great, was told they would arrive between 8am - 12pm, they were knocking on my door at 8am. Very polite, respectful of my property and talked me through how the charger worked before they went, all done in 2 hours. Plugged my car in to check it worked and all is fine! Happy with your service and would recommend. Thank you!”

Posted 4 months ago

“The process of arranging the install was a frustrating one as very rarely do you get through on the phone. I was originally offered a slot and then it was cancelled by yourselves at the last minute and any communication about getting a new date for install was slow in terms of response.”

Posted 4 months ago

“I was booked in for the following day and the installation was quick and efficient!”

Posted 4 months ago

“Shame original date was missed but hey !”

Posted 4 months ago

“apart from communication error it was good”

Posted 4 months ago

“Quite a complicated booking process needing various photos and having to decide on fitting without any knowledge of the process. But website user friendly and quick response time. Fitter didn’t use dust sheet on brand new carpet so muddy marks and brick dust that can’t hoover out. Wish I’d thought of this beforehand. It’s in a cupboard so won’t see it but still annoying as could have easily been avoided. Also cable up to pod not totally vertical which will annoy me though no one else will notice I guess.”

Posted 4 months ago

“Had to wait slightly longer than I would have liked from order to install but process smooth”

Posted 4 months ago

Author didn't leave any comments.

Posted 4 months ago

“Scheduling was difficult but the Engineer was very professional”

Posted 4 months ago

“Engineer arrived on time . Was polite and completed job in a professional manner. I was very pleased with the installation”

Posted 4 months ago

“Very friendly and hard working”

Posted 4 months ago

“The installers were great BUT despite sending videos of where I wanted the cable to run they could not fit it there as they are were not allowed to go up a ladder due to health and safety. I wonder why I had to send the video? They also said that scaffolding would need to be there to run the cable under the eaves, again this was not communicated by pod point. POD point seem to take a long time to answer calls and require a lot of input which then appears superfluous as it is not communicated. My bonding had to be checked again which meant pulling washing machine out again. Did not want a visible black cable running across the house.”

Posted 4 months ago

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Pod Point Limited is rated 4.6 based on 39,669 reviews