Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,684 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,684 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 21st April 2024

1327

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once fitted it is fine. Installation took 5 hours! Several minor issues took along time to resolve”

Helpful Report

Posted 5 months ago

“The guy that fitted our pod point was absolutely excellent. The purchase was very easy but the customer service/communication after pod point took the cash was really poor. No acknowledgement of the property pics or any installation eta. Customer left wondering where they are in the process. Some automated confirmations etc would go a long way! pod point was installed within a week and after unsettling radio silence I was contacted the day before installation.”

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Posted 5 months ago

“The fitter left without telling me so I was unable to ask him how I put our 2 pods on my app. Please get someone to call me and explain over the phone asap”

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Posted 5 months ago

“The process was mainly fine. I was not happy with the initial installation visit as the contractor did not appear keen to undertake the work and found fault with the water bonding. Had he taken a few minutes to lift a (loose) floorboard, he would have seen that the supply pipe was plastic and no bonding was needed. We incurred additional costs, calling in an electrician, to demonstrate this. The second installation visit was also unsuccessful as the contractor arrived without the charging unit. However, sensibly, he installed most of the cabling so that the third visit finally installed the charger.”

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Posted 5 months ago

“Mixed review. Despite the many photos, videos and emails exchanged, Pod Point made a mistake which delayed the installation by around 4 weeks. Still waiting for news regarding the discount I should have got by being a customer of EdF. Once the installer came and had the right equipment, the installation went well and without issue.”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“The process of getting a charger flitted was not straightforward. I had to keep phoning the company to get installation completed as I would hear nothing from them for several days. In the end it took 5 weeks before completion.”

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Posted 5 months ago

“The gentleman who installed the charger was excellent. The communication and time taken to arrange the installation was very poor.”

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Posted 5 months ago

“My original experience with Pod Point was not great and I felt I had to complain about the timescale of the responses regarding the installation”

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Posted 5 months ago

“It was not explained at all that it could take 5 weeks to get the job done. The other annoying thing was even on the day of my first appointment I also got an automatic apology and I thought it was cancelled. This led me to believe I was not on any order list. However my technician up as booked and again later to finish the job. He was great and a credit to podpoint. If there was better comm’s it would have been great.”

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Posted 5 months ago

“Electrian wasn’t very knowledgeable. Didn’t understand our Oil Boiler, gave us a wrong surge reading and cost us extra expense and additional time to right a false positive l.”

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Posted 5 months ago

“First stage was a drag and slow. Once an installer came to survey the property properly, everything was great.”

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Posted 5 months ago

“POD point need to be more communicative as I the customer had to do all the running around to arrange cables to be placed ect. And all pod point do is come along and fit the pod and connect to the power meter.”

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Posted 5 months ago

“Mixed experience, got a pro-active call and email asking why I hadn’t completed an order. This did actually prompt me to proceed with placing the order but then it was radio silence. I chased via email for an update and to confirm that my pre-installation form had been received but had no response. I eventually called and got out through to somebody who was not the politest and most customer focused person. Ultimately I got a date booked in for installation but I have no confidence that this would have happened had I not persisted with calling/emailing. Installation on the day was perfect; engineer was friendly, punctual and got on with the job without disturbing me too much.”

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Posted 5 months ago

“The installation was amazing. Comms before the was poor. I had to chase the installation quite a few times. Although in the end we manger to secure a cancellation slot when i called.”

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Posted 5 months ago

“The installation was fine but the black cable where the cable runs inside the house is unsightly. No trunking was used. I waited for the installation for 6 weeks and on the day the electrician exceeded their starting time by 3 hrs and consequently finished later than expected. Normally waiting 6 weeks for an electrician can be expected but not when you have to pay in full in advance. I had to make 2 enquiries via a very odd complaints link to a website and even then I needed to telephone on 3 or 4 occasions to find out what was happening.”

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Posted 5 months ago

“Fitting was excellent but it was complicated to explsin what needed to be done before the fitting took place.”

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Posted 5 months ago

“The installation was good but the office communication is extremely slow. Had to chase so many times.”

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Posted 5 months ago

“This looks like a great product. Three and a half weeks after ordering it was installed a couple of days ago. The install by Eddie was better than first class . The ordering process once the order placed was less impressive and communication with the sales team virtually impossible. There was one simple step that was absent from the process once the installation questionnaire was returned. That was an acknowledgment to say “Thanks,we are now working with our installation team to identify a possible installation date- typically we would expect that to be approx XX days/ weeks. “But instead you receive nothing , and e mail queries are ignored and there is no one on the help lines to answer the phone enquiry. So I sat for two weeks without hearing anything - I was starting to wonder whether I had ordered something on a fake website! So great product, fantastic install, but a gap in communications between the sales and operational teams. It shouldn’t be too difficult to improve this”

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Posted 5 months ago

“The engineer who came and installed the point was excellent, explained everything, friendly and very efficient, the experience of trying to book the engineer visit was painful with 2 ignored emails and 2 phone calls with no one getting back to me before I finally got a response, and even then they asked if I was free on certain date and time, I said yes, they didn't confirm until I chased again and then confirmed a different day and time to what they said originally. In summary, great product, great installation, poor planning & organisation.”

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Posted 5 months ago

Pod Point Limited is rated 4.6 based on 39,684 reviews