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Pod Point Limited Reviews

4.6 Rating 39,669 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,669 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

Pod Point Limited 5 star review on 21st February 2024

Pod Point Limited 5 star review on 16th February 2024

Pod Point Limited 5 star review on 16th February 2024

1325

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from the actual installation the whole process was chaotic and very slow. Emails were not responded to and communication from pod point non existent unless I chased several times. I did nearly cancel the order on several occasions but persevered. The installation was surprisingly efficient - person turned up on time, did a neat job and within the agreed timeframe.”

Posted 6 months ago

“Installer requested a break mid install due to the heat, ended up coming back to continue works 3 hours later. Didnt clip the cable to the wall in places, left lots of mess around the property, said he would come back the next day to finish and didnt. Needs a new visit to rectify issues.”

Posted 6 months ago

“Very prolonged experience after paying upfront 3 months before the podpoint was operational. Very slow to respond to emails also. Although everything is working and I’m happy with the charger now, I wouldn’t recommend this company.”

Posted 6 months ago

“The customer service was awful - My emails were not responded on time, I had to take 1 day of unpaid leave when the original date of installation was given only to then be told that they couldn't install it on that day. It was very inconvenient.”

Posted 6 months ago

“Engineer was nice guy Installation was trickier than expected maybe that was the layout . Unit very basic for the price, now I have worked out how to use it there is defo improvements that need making hindsight hey..but it does what it says on the tin”

Posted 6 months ago

“Too many questions asked about installation finally lost the plot when they said they couldn’t drill through a step. Cancelled my order which in fairness they processed quickly. Annoying waste of time for no result after 3 weeks”

Posted 6 months ago

“Product seems to be very good, but initial fact finding is limited and this leads to complications that could be avoided. Support after fitting is pretty terrible, just getting a cable changed seems to be too much trouble, and then they want more cash upfront.”

Posted 6 months ago

“Organising my installation proved to be a lengthy process, requiring numerous phone calls to the Project Manager in an attempt to secure a booking date. It was a frustrating experience, as many individuals promised to provide updates but failed to follow through on their commitments. However, the engineer who ultimately came to install the pod point was exceptionally helpful and managed to redeem the overall poor customer experience I had encountered before this point.”

Posted 6 months ago

“Poor customer service - I had to do a lot of ‘chasing up’ with limited responses”

Posted 6 months ago

“Ground works done was fortunately half that was expected. Work was pre-paid for and I am having a dreadful time with Podpoint trying to arrange a refund. Emails are ignored and phone calls lead to nothing.”

Posted 6 months ago

“Not great at all. Cabling was left looking less than professional and they didn't clear up their mess and left all the rubbish. My partner was not given any verbal instructions or knowledge about how to use the charger. Very disappointed all round with the installation.”

Posted 7 months ago

“First guy I had was very helpful, realised a few things needed changing before he could final commission and also that the wrong part had been sent so organised for that to be changed and rebooked. The second guy was much less helpful and found more problems than solutions. Also on the 3rd visit, said he would be there at 8am and didnt arrive til 9, which apparently is as early as he ever starts. The scheduling team however booked him for 8. The scheduling team also don't start until 9 so when I was calling repeatedly when noone showed up, I had to wait until 9 for an answer.”

Posted 7 months ago

“Massive water leak, installer drilled through a radiator pipe. Nice guy, but I believe too rushed by PodPoint to do many jobs in one day. Not enough time to take care and go slowly. Scratched floor, marked walls… overall not great.”

Posted 7 months ago

“Very poor. The installation is not yet finished. The trunking from the electric box is missing parts and the end has fallen off as soon as the filler used dried, on the plastic truncking. A part of this is missing, and the whole thing looks like a very unsatisfactory installation. I have tried ringing your number but it is an unused number!!! Where do I go from here?? .”

Posted 7 months ago

“So so. Communications take days between emails. Decent product, but took a very long time to get set up (organising what needed to be done). It would have been better for an engineer to come around and provide confidence and a plan. Cable routing left untidy”

Posted 7 months ago

“Engineer fitted the pod point no problem, left without it been powered up as he couldn’t see if we had the gas and water grounded which we already had. Further 3 weeks having to send Photos in for proof along with several emails before connection was complete. I understand the safety aspect with the grounding however if the fitter engineer had looked properly at the grounding we wouldn’t have had all the hassle that followed.”

Posted 8 months ago

“The installation on the day was excellent. Guys turned up on time, were friendly, helpful and finished quickly. Very nice neat job. The process leading up to the installation was poor though. The initial contact from Pod Point didn't come until 5-6 weeks after we got the car [bearing in mind we opted for a pod point installation as part of the car purchase arrangements]. The we were given the initial installation date of 7th July which was incorrect and was amended to 12th July without being told, just noticed it from the"track my driver" option on the installation email. The date had changed, but no-one told us. Then on 11th July a ladder was delivered, when guys arrived the ladder was not the one they needed / wanted, so the installation was cancelled. Apparently no-one from Pod Point could arrange a replacement ladder on the same day with your supplier [Speedy]. Installation was therefore re-arranged for 25th July. So, overall, not the best experience. Which is a shame, as the charger seems to be great !”

Posted 8 months ago

“It took me almost 6 months to get this POD Point installed. Quite frustrating to be honest”

Posted 9 months ago

“Really bad experience with the installation. Had to wait for a long time and then installation was cancelled twice on the day as Engineer was sick. The lady at the reception taking the call was extremely helpful when I called to complain and rearranged immediately. We also had issues with the wiring as POd Point would not take the wires over the flat room and we had to arrange for another electrician to come and do that part. Even after sending photos etc of how it has been done and how it looks when the Engineer finally arrived, he said he was not happy with it and went away. We had to then do some more work to reinforce the wiring over the flat roof. When the kit was finally installed, it was done seamlessly though. Overall too much hassle over the entire process.”

Posted 11 months ago

“Installation was OK. One week in, I have a problem, it stopped charging the car and I have now been 30 min in a queue to get attention painfully progressing through the queue.. There was a huge faff to get the installation set up with plenty of things that they could not do.”

Posted 11 months ago

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Pod Point Limited is rated 4.6 based on 39,669 reviews