Pod Point Limited Reviews

4.77 Rating 8,237 Reviews
95% of reviewers recommend Pod Point Limited

About Pod Point Limited: UK's leading provider of electric car charging stations with over 25000 customers and solutions for home, workplace and public charging.

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Phone:
02072474114

Email:
hello@pod-point.com

Location:
Discovery House28 – 42 Banner Street

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email
communication channels
Over a week
queries resolved in
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Despite being in a very rural area, the engineer arrived exactly on time and there were no dramas getting the charger installed exactly how I wanted it. Excellent service."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Nice service helpful staff"
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Luke was very professional and knowledgeable. The installation was to a high standard, neat and he was able to install it exactly as planned. Perfect, thanks."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Dylan Made what potentially could have been a bad experience EXTREMELY easy. All steps were explained, and even accommodated any changes i requested. Highly recommend Dylans work"
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Friendly and professional install."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Mason arrived on-time and did the installation efficiently. He explained how the pod worked and hooked it up to the internet. He was friendly and professional throughout."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Issue at initial installation, not related to Pod Point. Fitter was very apologetic and helpful and came back as soon as issue was sorted."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The engineer had no tools to clear up his mess. He had no vacuum, dustpan and brush or broom. My cupboard where my fuseboard is housed was left with brick dust everywhere. There was mess on the outside of my house, where he attached the cable to the house. This is my house and we were bitterly disappointed that your engineers have no method of cleaning up after themselves. He also groke the face off the brick when he put the 22mm drill through the wall, again he had nothing with him to make good the damage. I was also expecting him to leave me with a certificate to say that the works had been completed to an industry approved standard. Again I would have thought would have be done."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The installer was excellent, very tidy, thorough and efficient worker....very keen to ensure everything was ok at all stages."
Posted 4 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Fitter was very helpful and polite. Disappointed that my charging cable has still not arrived. No information received about it it would be delivered with the fitter or separate. Fitter informed me that it is delivered separately. He found out that my cable had been returned and requested it to be sent. I have never received a card to say delivery was attempted."
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Installation team was great, very very neat and tidy."
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Pod Point did exactly what you said you would do... The installer (Luke White) was also courteous, friendly and professional - I have been impressed with Pod Point from start to finish and my e-golf is now on charge!"
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Your Engineer, was helpful, efficient, polite and friendly. Top marks."
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The electrical installer, Zion, was very friendly, polite and knowledgeable. He answered all of our questions and explained how to use the charger. We were very happy with his work."
Posted 5 days ago
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The engineer, was clean and neat in the installation. Polite and friendly. Explained how to use the installation with the application. Very satisfied."
Posted 5 days ago
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"I am absolutely satisfied with job your technician did. He put a lot of effort as as the installation was more complicated than expected. I would definitely recommend Dylan to other people interested in POD-POINT installation"
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Excellent service. Very professional. Highly recommended"
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Friendly, helpful and efficient installer."
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Both the booking of the installation was quick, easy and very pleasant (Thanks to Alexa Hurst) and the installation itself was really well done with Jamie who explained and demonstrated how everything worked. Great experience."
Posted 5 days ago
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Quick, fast. The website requires an MPAN number (13 long), however in northern Ireland we only have MPRN numbers which are a different length (11)."
Posted 5 days ago
Pod Point Limited is rated 4.77 based on 8,237 reviews

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