Pocket Receptionist Reviews

Name: Pocket Receptionist
Rating: 4.89

4.9 Rating 314 Reviews

97 %

of reviewers recommend Pocket Receptionist

Company Reviews

Metrics

4.9

Based on 314 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good service for a small business like ours where we are all volunteers.”

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Posted 1 year ago

HI Deena, thank you for your review :)

Posted 1 year ago

“O ly just started no opinion”

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Posted 2 years ago

“Pocket receptionist have been very helpful, especially since our business often operates in low signal areas, meaning we cannot always easily take calls ourselves. We're very happy with the service.”

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Posted 2 years ago

Thank you for your review :)

Posted 2 years ago

“Overall my experience has been good and glad I don't have to worry about missing a call now.”

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Posted 4 years ago

Thank you Qasafi!

Posted 4 years ago

“happy with service and way calls are handled. a good overall service for all typs of business.”

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Posted 4 years ago

Hi Christian, Tank you for your review :)

Posted 4 years ago

“Good service and takes the pressure off, leaving me to get on with other tasks”

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Posted 4 years ago

Thank you for your review Andrew :)

Posted 4 years ago

“I’m pleased with their Customer service”

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Posted 4 years ago

Thank you for your review Nasir

Posted 4 years ago

“Efficient service”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“Thanks to the lovely receptionist who asked exactly the right questions in the right way, Exactly why we use your service.”

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Posted 5 years ago

“Using Pocket Receptionist gives us Peace of Mind that we never miss a call from our customers. We receive the email with their details almost immediately.”

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Posted 5 years ago

Thanks, Susanna. We really appreciate your business.

Posted 5 years ago

“Every so often need to make sure they follow our instructions but overall cannot really complain”

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Posted 5 years ago

Hi. Thanks for your feedback. I hope we can move forward together in 2019 to really work on refining our service for you. thanks for the great feedback.

Posted 5 years ago

“Really efficient and effective service that has made day to day business significantly easier.”

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Posted 5 years ago

“Occasionally we get the wrong name come through but generally it's a good service.”

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Posted 5 years ago

Hi. Thanks for the feedback. Please continue to help us refine the service for you so we can get this spot on for you.

Posted 5 years ago

“Generally a good service however I was not impressed with the continual overcharging for calls that took longer than the very short inclusive time allowed per call. I had cause to complain twice about excessive charges made for calls which were meant only to be an answering service which turned into someone's life story - at my expense. I have left Pocket Receptionist mainly as I'm too busy to use the service - I just can't cope with my workload as it is - had I been less busy I'd have stayed however.....I would still be BITTERLY COMPLAINING about excess call charges.”

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Posted 5 years ago

Hi Malcolm, Thank you for your feedback around costings. I’m aware this was discussed during your service and I note your concerns. It’s great news that you had become too busy using the service and please get back in touch if you want to use us again. Perhaps we can work on a slimmed down version of the service to help suit your requirements? Thanks again Matt.R (Manager)

Posted 5 years ago

“Overall a good experience and efficient service.”

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Posted 5 years ago

Pocket Receptionist is rated 4.9 based on 314 reviews