Pocket Receptionist Reviews

4.9 Rating 294 Reviews
98 %
of reviewers recommend Pocket Receptionist
Based on 294 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous  // 01/01/2019
We recently started using Pocket Receptionist, there are many glitches with the system and many trainees receptionists that need to gain experience, hopefully, things will improve in the next few months.
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Posted 4 months ago
Hello, thank you for your review. We really appreciate your feedback. We are currently working really hard to improve and upgrade our platforms so we can offer a more seamless user experience. As a company, we are currently experiencing extraordinary growth so the current level of new receptionists and receptionists in training is at an all-time high but we will continue to work hard to improve our quality of service.
Posted 4 months ago
It was fine until I said I wanted to cancel and it went from a 3-month minimum term contract to a 5-month min term contract. It felt like only because I have industry experience was I able to articulate the problem. They had to listen to the call and I was right. I my view they should have made leaving as easy as joining. Maybe I would have used them again when the cost justified it for my business, unfortunately right now it does not - BUt when it does I will be sure to look for cheaper alternatives based on the farewell.
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Posted 7 months ago
Their service is professional and the staff are polite.
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Posted 2 years ago
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Posted 3 years ago
Excellent service for small business without staff
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Posted 3 years ago
Thanks, Marcia. If there's any way we can improve our service for you. please let me know. Matt. R (Manager)
Posted 3 years ago
Mostly the service offerd by Pocket is good but there has been occasional issues relating to the training of Staff on giving customers reassurence that thire call is being handled properly.
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Posted 3 years ago
Hi Alan, I can see from your account that there have been refinements to your call handling instructions and with your continued feedback we hope to deliver you the best service we can. Matt. R (Manager)
Posted 3 years ago
Pocket Receptionist is rated 4.9 based on 294 reviews