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Pocket Receptionist Reviews

4.9 Rating 293 Reviews

98 %

of reviewers recommend Pocket Receptionist

Company Reviews

4.9

Based on 293 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We find the support from Pocket Receptionist essential to our business, not just in terms of taking and distributing our calls but crucially their flexible approach. Being able to adapt our call answering, and filter which calls are sent through & to who is perhaps a minimum expectation. However being able to exclude those which we don't want transferring is a huge benefit as we support multiple businesses, and sometimes for short periods of time.”

Posted 1 year ago

“We recently started using Pocket Receptionist, there are many glitches with the system and many trainees receptionists that need to gain experience, hopefully, things will improve in the next few months.”

Posted 1 month ago

Hello, thank you for your review. We really appreciate your feedback. We are currently working really hard to improve and upgrade our platforms so we can offer a more seamless user experience. As a company, we are currently experiencing extraordinary growth so the current level of new receptionists and receptionists in training is at an all-time high but we will continue to work hard to improve our quality of service.

Posted 1 month ago

“I am so happy to have found this service, you can say it’s a complete gamechanger. The system is fluid, easy to navigate, and is totally professional. Any new business startup needs the help of Pocket Receptionist. The ladies that answer the calls are so professional and the customer service is excellent. Everything they have done allows me to move our business forwards to the next level without worrying about new calls coming in. Added to this the new extended business hours allow a further step to full 24/7 support for your business.”

Posted 1 year ago

That you for your review Stephen :)

Posted 1 year ago

“Very efficient, very friendly team, who strive to to match up with the image of your company.”

Posted 1 year ago

Thank you for your lovely review :)

Posted 1 year ago

“Excellent service, professional and the staff always check in with customers to ensure everything is going well.”

Posted 1 year ago

“Excellent service. Thank you for helping me to start my business- your service is invaluable. 100% recommended”

Posted 2 years ago

Hi Lee, we are so pleased to hear we have been so useful to the start up of your business :)

Posted 2 years ago

“Hi Readers, If you are looking for a receptionist service, then don't look any further as I found Pocket Receptionist after having very poor experience with atleast 2 companies before hiring Pocket Receptionist. Thay are highly professionals, skilled and super friendly :) Very satisfied as their client.”

Posted 2 years ago

We are so happy to hear your lovely comments Mo! Thank you!

Posted 2 years ago

“Very professional service given i would highly recommend this company to help answer your calls . Thank you for your support”

Posted 2 years ago

“Very good sewrvice! Lovely peiople! Relaible, freiubndly adn would would certainly reconnedn!”

Posted 2 years ago

Thank you for your review

Posted 2 years ago

“Pocket receptionist provides us with an excellent friendly service backed up with high professional standards. Great value too!”

Posted 2 years ago

Thank you for taking the time to review us Chris :)

Posted 2 years ago

“Working with Pocket is a real pleasure; they keep in regular contact to make sure that we're happy with the service they're providing. It's reassuring to know that calls we cannot answer are being handled professionally. We've just added the Saturday service, so we can advertise having extended opening hours. My only quibble would be the mobile app - this needs some work, especially not being able to edit existing statuses. That's just a minor thing and would not put me off recommending Pocket.”

Posted 2 years ago

Thanks for your feedback, Andrew :)

Posted 2 years ago

“Pocket Receptionist provides me with the freedom to run my business. By answering the phone professionally and taking messages, this allows me the time to be able to reply to all incoming enquiries, when I am able to do so. By providing me with the callers exact requirements, I am able to respond with all the information that my potential customers require, at my initial contact with them. This is really useful and provides a very professional image for my company.”

Posted 2 years ago

Thank you for leaving us such a nice review Rob! :)

Posted 2 years ago

“Great service always. This service has really helped me cut back on office staff great idea and loads of savings.”

Posted 2 years ago

Thank you for your review Hanan :)

Posted 2 years ago

“Always polite, always efficient, the quality of those answering my phone calls is always high. I am very pleased with the service provided and happily recommend them to others.”

Posted 3 years ago

Thanks you Ian :)

Posted 3 years ago

“Pocket Receptionist are brilliant. We have had the pleasure of using their facilities for approximately a year and we cannot fault them. We receive very details call notifications which let us know exactly what our customer requires from us and a lot of the time PR are able to answer our clients questions through the information we have provided. We really appreciate all that you do for us. Thank you!”

Posted 3 years ago

You're welcome! Thank you so much for your review :)

Posted 3 years ago

“We've used PR for more than a year now and have found the service excellent - the friendly and flexible team have always answered and fielded our calls professionally and promptly. They took the time to understand how our business works and obtain all the necessary information so they could handle our calls. Their technical team also went above and beyond to make their system work with our phone system. Recommended!”

Posted 3 years ago

Thank you for your review James, I will pass your kind words onto our technical team too :)

Posted 3 years ago

“I've used Pocket Receptionist for over 18 months now and couldn't be happier with their professional call handling service. First class. Highly recommended.”

Posted 3 years ago

Thank you for your lovely review Tristian :)

Posted 3 years ago

“Excellent service. We know that our phones will be answered when we are busy. Also very professional response for our clients, no complaints. This is our third year and no plans to change.”

Posted 3 years ago

Hi David. Thank you for the review. Much appreciated!

Posted 3 years ago

“Pocket Receptionist are excellent! They always offer a top notch and friendly service, their phone answers are always professional and polite, plus their rates are reasonable.”

Posted 3 years ago

Thank you for a lovely review. :)

Posted 3 years ago

“Great service, flexible in approach, very happy :)”

Posted 3 years ago

Thanks, Darrell. We're happy to help :)

Posted 3 years ago

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Pocket Receptionist is rated 4.91 based on 293 reviews