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Pocket Receptionist Reviews

4.9 Rating 314 Reviews

97 %

of reviewers recommend Pocket Receptionist

Company Reviews

4.9

Based on 314 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pocket Receptionist has been a game-changer for our restaurant we have seen an instant increase in our bookings. With a wide client base, many customers like to speak to someone on the phone and not just book online, older customers especially like to confirm their booking over a phone call. The pocket reception set-up process was simple and quick, they were taking our bookings within an hour of onboarding. Since starting the service bookings have increased significantly, we were surprised at how many bookings we had been missing during the mornings, and at busy times. Not many people leave a message or call back when we miss a call. The receptionists at PR are lovely, so polite and friendly. Their pleasant demeanour has made a positive impression on our callers and created a great first impression. I’m so pleased with the service; my only regret is that I didn't use them years ago. Highly recommended!”

Helpful Report

Posted 10 months ago

Thank you for your review Kevin, the team and I are so pleased to hear you have had an increase in bookings :)

Posted 10 months ago

“Not good refused to send VAT receipts some calls where answered unprofessionally some staff have bad attitude”

Posted 1 month ago

Good afternoon, Richard, Thank you for taking the time to provide feedback on our services. We take all concerns and complaints seriously. Upon thorough investigation, I have not found any documented complaints regarding the quality of our service. Upon reviewing your account activity, it appears that you had requested access to your invoices, and were directed to your online customer portal for access to all invoices, current and historic. Regarding your account cancellation in December, I see this was initiated due to a slowdown in your business at this time of year and you again requested your invoices, we promptly processed your cancellation request and directed you to the customer portal to access and download all of your invoices. I am sorry to hear you feel some of our staff members have a poor attitude. We uphold the highest standards of professionalism and do not condone any unprofessional behavior among our team. While I have not found any instances of such conduct but please feel free to reach out with any additional information as soon as possible and I will investigate further. Kind regards, Natalie

Posted 1 month ago

“Pocket Receptionist has been a game-changer for our restaurant we have seen an instant increase in our bookings. With a wide client base, many customers like to speak to someone on the phone and not just book online, older customers especially like to confirm their booking over a phone call. The pocket reception set-up process was simple and quick, they were taking our bookings within an hour of onboarding. Since starting the service bookings have increased significantly, we were surprised at how many bookings we had been missing during the mornings, and at busy times. Not many people leave a message or call back when we miss a call. The receptionists at PR are lovely, so polite and friendly. Their pleasant demeanour has made a positive impression on our callers and created a great first impression. I’m so pleased with the service; my only regret is that I didn't use them years ago. Highly recommended!”

Posted 10 months ago

Thank you for your review Kevin, the team and I are so pleased to hear you have had an increase in bookings :)

Posted 10 months ago

“Good service been using them for years just be careful with their pricing model. You have 100 call package and then jumps to 500 with nothing inbetween and the rinse you on extra over calls. So you either pay aload more for the 500 package which you dont need that many or get hammered for going over your 100 call limit. I get why they do it every business wants to make money but its a bit of a crafty one and if I came across another company with a better deal I would switch. But they do offer a good service so wont complain at that.”

Posted 1 year ago

Hi Greg, thank you for your review :) I am sorry to hear you are displeased with the pricing model, we have lots of packages between the PR100 and PR500 and would be happy to have a chat with you and review your package to make sure you are on the optimal one for your business needs. We do call you monthly to check in but I can see we haven't been able to talk to you for quite some time and there hasn't been a response to our follow up emails. Please give us a call on 0800 009 6555, option 2 and we can go over everything with you. Thanks, Natalie

Posted 1 year ago

“So far so good”

Posted 1 year ago

Thank you :)

Posted 1 year ago

“Pocket Receptionist always answer our online chats professionally and they give our customers a feeling that they are just an extension of our company. Getting our brand across perfectly!”

Posted 1 year ago

Hi Remi, thank you for your review :)

Posted 1 year ago

“Excellent service, is great for our business where we are always on the go and need a central number for our clients”

Posted 1 year ago

Thank you James :)

Posted 1 year ago

“Good service, flexible and adaptable, never had any issues, would recommend!”

Posted 1 year ago

Thank you Oliver :)

Posted 1 year ago

“From my perspective, because I'm very quick and very sharp, to not have any problems whilst being away for 2.5 weeks, I'm pretty happy. For the first time in 3 years I felt in control in terms of knowing everything in the business, I could look at the message and I understood it straight away. I am looking to extend my holiday cover and get these guys to handle all my calls . I'm very happy, there were no complaints, and it was seamless.”

Posted 1 year ago

We are so pleased you have found the service so beneficial and we are pleased to continue working together.

Posted 1 year ago

“A good service for a small business like ours where we are all volunteers.”

Posted 1 year ago

HI Deena, thank you for your review :)

Posted 1 year ago

“The Perfect accompaniment to ensure your clients feel welcomed at that first critical point of contact when you are unable to answer due to being busy on appointments, or meetings.”

Posted 1 year ago

Hi Tony, thank you for your review :)

Posted 1 year ago

“Calls that are not answered on our main phone line for whatever reason are passed on to these guys. They take a message and pass the details on to us so that we can deal with them when we are available again. Has stopped a lot of the noise. thank you”

Posted 1 year ago

You are very welcome :)

Posted 1 year ago

“Great to have the additional layer of support, especially in our super busy times!”

Posted 1 year ago

We are pleased to be able to help :)

Posted 1 year ago

“Best receptionist service you can get, I have and will continue to recommend their services to everyone. Their service has improved our business and customer service. Thank you!!”

Posted 1 year ago

Hi Andrei, thank you for your lovely review, we love working with you :)

Posted 1 year ago

“Fantastic service at an affordable price. The team answer calls very professionally, we are provided with state-of-the-art software. The Pocket Receptionist is a great call answering service that helps you save time and focus on the business by professionally answering your calls. I am impressed by the service and highly recommend it if you are looking to hire a call-answering service at a price you can afford.”

Posted 1 year ago

Thank you for your great review, Richard :)

Posted 1 year ago

“I have been using PR for 5yr now and am absolutely delighted with their service”

Posted 1 year ago

Hi Sanjaya, we have really enjoyed working with you over the years. Thank you for your review :)

Posted 1 year ago

“Excellent Service. Works extremely well for our business.”

Posted 1 year ago

Thank you for your review, we are so glad to see the service working well for you :)

Posted 1 year ago

“Great service and the team do exactly what we need to help the business perform when we are busy, out of the office or out of usual hours.”

Posted 1 year ago

Thank you for your review Neil :)

Posted 1 year ago

“Really pleased with the service from these guys. Takes massive stress away when running a small business, specially not missing those very important calls and offering a professional service.”

Posted 1 year ago

Thank you for your review Lee, we are so pleased we are helping to elevate the stress from you and your team :)

Posted 1 year ago

“Fantastic service. I know my customers are in good hands when I'm out on a viewing or with the family. The messages sent to my phone and can call back when I get a chance with all the details ready. Changed from another call provider and don't regret it. Top Company.”

Posted 1 year ago

Thank you for your review Martin :)

Posted 1 year ago

“Pocket are fantastic. They have been handling all our calls for the last few years and are courteous, polite and on the ball. We would highly recommend them. Jemma”

Posted 1 year ago

Thank you Jemma, we have really enjoyed working with you over the years.

Posted 1 year ago

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Pocket Receptionist is rated 4.9 based on 314 reviews