“We are in the early stages of using Pocket Receptionist to deal with our calls for about 60% of the working week. They have been extremely helpful and responsive in setting up the service to meet the needs of the business and our clients. They have been both quick to respond and flexible when we have asked them to make changes to procedures.”
Posted 1 year ago
Michael, thank you for taking the time to leave us a review :)
“Pocket Receptionist means that we don't miss calls or send people straight to a voice mail - ever. The response to us from Pocket receptionist is quick and we can immediately see how we need to deal with and prioritise calls.”
“Great service, always happy to deal with my bespoke requests. The Pocket Receptionist team always deal with the phone-calls exactly the way I want them to. I have been using them for a long time and have not had any issues not I have any intensions of canceling my services with them. I think I am hooked with them for as long as my business is active! Great and outstanding service.”
“I have used pocket receptionist for a length of time. Having spoken to several different people I now deal with jasmine on a regular basis and not only is she attentive to my needs, she’s very professional and easily accessible-great service provided.”
“Pocket Receptionist can be relied upon to deliver a professional service. They are constantly striving to improve the service they provide to their clients by asking for feedback and acquiring further knowledge about their client's company, so they can customise their calls accordingly. They are a friendly, helpful and motivated team of people. We highly recommend Pocket Receptionist.”
“A little more costly than some other services, but we've not had a single issue with PR in the past 9 months. Always happy to help our customers if they can, but quickly passing across calls if they cant. Great service.”
“We have used pocket receptionist for over 2 years and I can honestly say we have had no issues. They have always been able to accommodate any of our requests and provide an extremely bespoke and customised service. We have made a few app suggestions and these have never taken a long time to implement for us. The agents are always professional and the feedback from our customers is always great.
We use their service to supplement our own agents and with both teams using the same system the integration in seemless along with our customer experiences.
I would have no hesitation in recommending their services to any business.”