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Pocket Receptionist Reviews

4.9 Rating 314 Reviews

97 %

of reviewers recommend Pocket Receptionist

Company Reviews

4.9

Based on 314 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 009 6555

Email:

info@pocketreceptionist.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional & overcharge Over the past few months our company has used Pocket Receptionists call answering service. There have been multiple times where our calls have been handled very poorly by their representatives or not answered at all, even though we have paid extra for the “24/7” answering service. They also overcharged us at every opportunity possible. The on average rates we actually payed were around 3x advertised once they get you with all the “out of bundle extras”, penalties and add ons which they don't even notify you that you are incurring. In general the experience was not a good one and definitely not the sort of company I would recommend. Avoid!”

Posted 1 year ago

Hi Kieran, I'm sorry to hear that you have been unhappy with our service and feel that your calls haven't been handled very well. I have reviewed your account and the feedback you have left us, and I can see that you have left a significant amount of positive feedback on your calls. We pride ourselves on our transparency and provide the opportunity to leave feedback on every call. When we first onboard a customer, we understand that it can take a bit of time to refine the call handling instructions to get them perfect, which is why we gave you free call recording for your first month. We openly encourage our customers to listen to their calls, especially over the first month, to help refine the call handling. I can see that you utilised this feature and provided us with some excellent feedback and suggestions for revisions on your notes. I have looked over your notes and I can see that when you signed up, you opted for our PR30 package under our 99p offer. As your call volumes were higher than you expected, you went over your call bundle. As a courtesy, we added a credit to your account to refund you for this cost and upgraded your package. We are sorry to see that you had to resort to leaving reviews when we have tried our very best to help resolve your queries. If we can be of further assistance, please don't hesitate to get in touch and we will do our best to help.

Posted 1 year ago

“Pocket Receptionist is now taking care of our inbound calls and we cannot thank them enough. I enjoy their easy transition and customer service, which means they listen to our concerns and action quickly the resolutions. They also seamlessly integrate with our online VIOP”

Posted 1 year ago

Thank you for your lovely review :)

Posted 1 year ago

“We recently started using Pocket Receptionist, there are many glitches with the system and many trainees receptionists that need to gain experience, hopefully, things will improve in the next few months.”

Posted 2 years ago

Hello, thank you for your review. We really appreciate your feedback. We are currently working really hard to improve and upgrade our platforms so we can offer a more seamless user experience. As a company, we are currently experiencing extraordinary growth so the current level of new receptionists and receptionists in training is at an all-time high but we will continue to work hard to improve our quality of service.

Posted 2 years ago

“Very good service and assistance when needed”

Posted 2 years ago

We are always happy to help, thank you for your review Keith :)

Posted 2 years ago

“Like an extension of our team. Answer professionally, courteously and consistently.”

Posted 2 years ago

Thank you Carlton :)

Posted 2 years ago

“Excellent service, very friendly staff and no ask is ever an issue. Thank you all!”

Posted 2 years ago

Thank you for your review Will, we are always happy to help :)

Posted 2 years ago

“Pocket receptionist has worked really well for our company as we are a small team and don't always have someone available to answer the phone. when we had an issue with the system, everyone was really helpful to rectify the problem”

Posted 2 years ago

Thank you Jane! We are always happy to help :)

Posted 2 years ago

“Really good service so far, very speedy responses!”

Posted 2 years ago

Thank you for your review Mike :)

Posted 2 years ago

“Great service from pocket receptionist”

Posted 2 years ago

Thank you for your review Helen :)

Posted 2 years ago

“Excellent service and team. We have used PR for several years and had nothing but a positive experience.”

Posted 2 years ago

Thank you for your kind words :)

Posted 2 years ago

“Friendly and helpful team!”

Posted 2 years ago

Thank you for your review :)

Posted 2 years ago

“O ly just started no opinion”

Posted 2 years ago

“Donna and the team managed to turn around the implimentation of our service quickly and efficiently. We have received great service from PR since go live - Thank you”

Posted 2 years ago

You are welcome James :) thank you for your review.

Posted 2 years ago

“Excellent service”

Posted 2 years ago

Thank you!

Posted 2 years ago

“The answering service we use when all our other lines are engaged. They take a message on our behalf and then email us to advise of the missed call and the customer query.”

Posted 2 years ago

Thank you for your review Judy :)

Posted 2 years ago

“Pocket receptionist is a really good company. I have zero complaints. Everything I ask them to do, they do it really well.”

Posted 2 years ago

“Fantastic, would not be without Pocket Receptionist, I am often asked who is the new member of staff. Money-saving, we no longer need staff to cover others holidays. Free's uptime, when unable to answer the phone, messages check simply via the app. If you don't use this company, there is only one question to ask you................Why?”

Posted 2 years ago

Nicola, thank you for your lovely review. It made us all smile today!

Posted 2 years ago

“love this service, absolutely brilliant at sorting out the spam and cold calls. All of the people here are always eager to help and extremely polite.”

Posted 2 years ago

Thank you for your review Hartley :)

Posted 2 years ago

“Everyone on the team is so lovely and efficient. Highly recommend them to any business that is looking for a switchboard.”

Posted 2 years ago

Thank you for your review :)

Posted 2 years ago

“It was fine until I said I wanted to cancel and it went from a 3-month minimum term contract to a 5-month min term contract. It felt like only because I have industry experience was I able to articulate the problem. They had to listen to the call and I was right. I my view they should have made leaving as easy as joining. Maybe I would have used them again when the cost justified it for my business, unfortunately right now it does not - BUt when it does I will be sure to look for cheaper alternatives based on the farewell.”

Posted 2 years ago

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Pocket Receptionist is rated 4.9 based on 314 reviews