PMT House of Rock Reviews

Name: PMT House of Rock
Rating: 2.13

2.1 Rating 32 Reviews

25 %

of reviewers recommend PMT House of Rock

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2.1

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone

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PMT House of Rock 1 star review on 27th October 2022

Anonymous

PMT House of Rock 1 star review on 9th December 2021

Craig Simmons

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“03/01/2024”

Helpful Report

Posted 1 month ago

“Purchased a Blackstar core v4 10 watt practice amp and traded some gear in to cover the cost. Never been to to the Manchester PMT store before as I live 25 miles away and at 79 years of age I'm not keen on the M62/M60 part of the drive but so glad I made the trip.Purchased a Uke for the Grandson at the visit. Both to the amp and uke are superb and the guys I delt with could not have more helpful. I am aware of some negative reviews on here but I can only speak as I find, THE WHOLE EXPERIENCE WAS EXCELLENT. Thanks guys, I may be back for that Fender player strat one day soon.”

Helpful Report

Posted 1 month ago

“Stay clear of this company. It states a 14 day refund. They wouldn’t refund for headphones”

Helpful Report

Posted 11 months ago

“If I could give a negative number of 'stars' I would. Sold me almost £4000 of equipment which could not ne delivered on time. Assured me that only one item was unable to be delivered and offered a part refund. Then they called to say the full 4k had accidentally been refunded and could I pay for the items again. I did this. The amount was debited instantly and the refund takes 30 days. I'm now 8k lighter and still have no equipment as it turns out that it couldn't be delivered on time. I asked for a refund for the other 4k and I apparently have to wait! Worst customer services ever. I'm so angry!”

Helpful Report

Posted 1 year ago

“I would be careful with this company. Ordered a new guitar online and they posted an ex display in the wrong box with used batteries and strings. Their customer services couldn’t care less.”

Helpful Report

Posted 1 year ago

“Boss RT20 pedal from their eBay store described as: "in great condition, with some surface wear, includes original packaging". The pedal arrived in bubble wrap, with a hole drilled in the base and screws missing, it's obviously been messed around with. bought on 14 October, its now 27th October, I have no refund and have been really messed about and inconvenienced by PMT”

Helpful Report

Posted 1 year ago

“Bought a brand new electric guitar and it was out of stock, I only found out because I called for another thing. I exchanged it, with a more expensive colour and it arrived chipped, a little dirty, clearly used. The band label on the wood was also faded away. They kept saying that the guitar was new, I asked for an exchange but the customer service could not guarantee that future item would be brand new. I got a refund in the end but pretty gutted. I used another online guitar shop, happy days!”

Helpful Report

Posted 2 years ago

“Ordered a B stock Nord electro 6d so I… Ordered a B stock Nord electro 6d so I expected maybe No box/instructions or even light cosmetic damage, But when it arrived the chassis was actually bent on the front rail leading to the very back chassis and a key was broke and side cheek damage. After a argumentative telephone call I gave up and Pmt gave me £50 cash back, Totally unacceptable but you live and learn. Never again. And this is the second issue I have had with delivery and Pmt in the last 6 month”

Helpful Report

Posted 2 years ago

“I had nothing but the worst experience with this store. I ordered a guitar for next day delivery, it arrived the week after, and it was damaged by the courier. Collection for replacement was a nightmare and took ages. I only got the replacement guitar after waiting for a long time. And the replacement item was okay but looks like an old stock as it was very dusty. Customer service were unapologetic and seem to not care at all. Will not do business with them ever again”

Helpful Report

Posted 2 years ago

“Sent used guitar as new it was also faulty and missing part and sore no problem with this stay well away”

Helpful Report

Posted 2 years ago

“Ordered the guitar, I was waiting for it a month and it came chipped . Still ignoring me and not responding.”

Helpful Report

Posted 3 years ago

“I have been in today at Northampton the staff where fantastic really helpful and knowledgeable. This has been the same every time I have been there.”

Helpful Report

Posted 3 years ago

“I’ve been shopping at Pmt since they opened 30 years ago, great guys and a fantastic service.. I give them a 5 star rating...”

Helpful Report

Posted 3 years ago

“Goods ordered after seeing them in stock online. Email confirmation received. No goods after 5 days. Called customer service. Received a email to say they had been out of stock and the website was wrong. They have refunded me, so i now have to wait for my money to return. Nice one PMT. Sort this out, how many other people suffer the same when they dont have the goods in stock. What a complete shower you are.”

Helpful Report

Posted 3 years ago

“Terrible customer service regarding a return. Ignored emails, misinformation when finally contacted then followed by more ignored emails. Really bad.”

Helpful Report

Posted 3 years ago

“Shocking. Ordered a Pioneer controller 10 days ago. Chased it at the end of last week to be told it was on back order. Called them yesterday to find out where it was, only to be told someone would call me back. They didn't. Called again today only to be told they have an issue with Pioneer and don't know when they will be getting it. Item should not be advertised on the website if you can't get it. Yet you've taken my money.”

Helpful Report

Posted 4 years ago

“Shocking!! Ordered a Pioneer controller 10 days ago. Kept checking website to see update of the order, all it said was in progress... I then rang at the end of the week to get an update only to be told that it was on back order. Rang yesterday was told someone would call me, surprise surprise, they didn't. Called them today and have been told there's a problem with Pioneer and no one has got these items anywhere and they don't have an eta for it? Feel totally fobbed off.. Will not use again.”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. Purchased Epiphone guitar which had accessories missing. I have contacted them 5 times, no explanation received. I suspect that they sell sub-standard products, and ex-demo stuff. After-sales service in non existent. Be warned, stay away from this company!”

Helpful Report

Posted 4 years ago

“Decided after many years to purchase myself an american fender strat and a modulation amp. was shown many amps and they were more than happy to help me with my purchases. Ordered a set of ssl1 vintage pickups and they even installed them for free the same week. VERY good service and happy to come back to the shop. The guys in there are incredibly helpful and knowledgeable”

Helpful Report

Posted 4 years ago

“Purchased an amp which when delivered was faulty. Was collected and returned to shop. Took a month to get replacement which became faulty after a few weeks. This was sent to manufacture for repair and came back fine. Few months later same fault returned so it was sent for repair. Came back from repair within 48 hours and was still faulty. PMT claimed fault was normal, but an independent amp tech who see video of fault said it's not normal. PMT still claimed it's normal. After contacting trading standards PMT agreed to give me a new, sealed box amp. When it arrived the box wasn't sealed and label on box was torn off but I could read some which stated it was a different model to what I had. Upon opening box there was no cables or manual as a new amp has and trying amp this one was also faulty and tubes were worn out. Looking inside thru backplate it was covered in dust so clearly a ex demo model that's been in a dusty shop and use lots to burn out tubes. PMT claim they opened a new sealed box to test amp, if so whys it not original box with cables and manual! They also say faults are normal and it's end of story from their end, so I've wasted £1,429. Trading standards and my solicitor have been informed about my order and the staff at shop. Don't buy anything from PMT! If it's faulty your won't get any help.”

Helpful Report

Posted 4 years ago

PMT House of Rock is rated 2.1 based on 32 reviews