Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Plusnet Reviews

1.3 Rating 396 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

1.3

Based on 396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Plusnet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plusnet 1 star review on 10th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly horrendous experience of reporting faults, ordering a new router, appointments with engineers and speaking to customer service. Training is needed for customer service. My advise...go elsewhere, you get what you pay for. Plus net may offer cheap broadband but you pay in tears and frustration when you have a problem and trust me you will”

Posted 3 years ago

“Customer service people absolutely clueless, arranged appointed time for a call this morning to open an account. Guess what? No call. Utter garbage!”

Posted 3 years ago

“Plusnet Email service is total rubbish! It takes 5minutes to log into the mail thats if it logs in at all! If you are thinking of going with Plusnet, think again . YOUR TIME MATTERS.”

Posted 3 years ago

“Very poor router and they slow down streaming like YouTube Netflix etc. I am terrified by their rubbish service thats why they don't allow you to have cooling off period once the service has started!”

Posted 3 years ago

“Plusnet is just a ghost operation for BT. It has service and broadband speeds to match. Website poorly designed and clunky. Offers seem designed to confuse the unwary. Just another old fashioned British scam, just like the rest of internet providers. What a country! Caveat emptor.”

Posted 3 years ago

“Took s Plusnet offer of a 'Rewards Card' Followed instructions to activate - guess what it won't activate! You are then invited to phone a number that costs fro 3 to 65 pence a minute - wonder how long you have to wait ! Some people would discribe it as a CON ! Look at other reviews - card provider is Purecard - another load of stinking reviews. Mr Churchill”

Posted 3 years ago

“Broadband and phone set up in days when BT couldn`t do it in weeks. Faultless 4 years with Plusnet and just switched my cellphone to them fully operational the moment I inserted the SIMcard. Ignore the bleaters Plusnet is great and btw cheaper than the rest.”

Posted 3 years ago

“I rarely add negative reviews but I felt compelled having received such poor quality broadband service from Plusnet. Speed: Disregard speed guarantee. It’s a flat out lie. I measured the speed frequently and instead of “guaranteed” 35mbps I received 5-15mbps down (the upload speed was usually correct). Customer Service: Their so called “excellent customer service” is a farce. To give you an example, when I called to cancel my services with Plusnet, my internet stopped working 13 days before the cancellation date. When I called to plea to have it restored, I was told, this would take 10 days. Price: You don’t have to look far to find 50mbps service for about £30/month. Plusnet charged me £35/month for a very unpredictable and unreliable DSL service. Please do your research before you sign a long contract with Plusnet.”

Posted 3 years ago

“Moved from sky to plusnet i was left for 4 weeks without phone and internet ——contacting them was a nightmare either you waited for an hour to spesk to someone or you get a message saying they are busy and to phone back tomorrow . They made plenty of promises but they never delivered .there was one exception CHRIS SUTTON ,,, a real star he did everything he could to salvage the situation... well done chris you deserve a good promotion”

Posted 3 years ago

“Been with plusnet 18 months I moved house in the same area the person who lived here before had the same deal as I had but takes 2 weeks to put back on . Why what's going on that takes all that time to re concept me up terrible services I asked if I can have it earlier that the date given they just said no its company policy load of rubbish . They used to be the best know there the worst H E”

Posted 3 years ago

“Hello, I am a very confused and irritated customer. You opened a 'question' on 19th August. You said that you would run some tests on our Broadband over the next 24 hours. You agreed that there was a fault somewhere on the line. You haven't been back in contact with us. I logged onto the web site today and it is telling me that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. I have now had to buy a new sim card for my iPad at a cost of £26 per month, with unlimited data, so that I can make Teams and Skype calls on my iPad, in order for me to be able to continue doing my job. I tried to call you this afternoon but you have closed early it seems. My business has a call centre operation too, we're also experiencing C-19 but have retained our usual operating ours to support our customers. We have been loyal Plusnet customers for 8 years - We do not want to have to move providers but if you cannot deliver the service we're paying for then we will have no option. This has been an ongoing problem for several months now, we just want it sorted please.....quickly. Thanks”

Posted 3 years ago

“My sister has had to wait 4 weeks for her telephone to be connected and an engineer to come out to set up her broadband. The engineer came out today and said that everything was connected, this was not the case and when she contacted Plusnet she was told it would be live at midnight tonight. She subsequently called them again and was told that an engineer would need to come out again but it would be 5 days before that happened. She is a brand new customer and the service she has received has been appalling. Plusnet should be ashamed to put their advert on the television as it is totally misleading.”

Posted 3 years ago

“My sister has waited nearly four weeks for an engineer to connect her broadband. She had to have the phone line reconnected which happened over a week ago. The engineer came out today and said she was connected, but she had no connection, when she called Plusnet she was told it would be live at midnight tonight. She contacted them again this afternoon and was told she would have to wait another 5 days for an engineer to go out to her. She is a new customer and the way she has been treated is diabolical, I would not recommend Plusnet to anyone, and their advert on the television is totally misleading. They should be ashamed to put that advert on the television.”

Posted 3 years ago

“Engineer visited after endless 'drop-offs' (ie no broadband). He declared everything was fine with my wiring, internal and external. But the router he had doubts about. Plusnet sent a new router, charged me £6.99 for delivery (which surprised me). Now they are charging me £65 because the router was 'out of warranty'. Did you know that your router has a limited warranty? Can this be right or fair?”

Posted 3 years ago

“been with them last 12 years,still with them ,must be good.”

Posted 3 years ago

“A year last November I signed up with Plusnet and the first payment was taken from my bank that month. After that they took nothing despite my trying to sort it out nothing happened. My account had entered the Bermuda Triangle. Last month I suddenly got a bill for three months. I got in touch because they couldn't take it from my bank account. After a struggle I got someone to take the payment who promised to sort out the mess. Yeh, this month another message, I owed another month and they couldn't take the money from my bank account. While this was and is going on I can't log into my account because it says it is closing. Now I can't get through on the phone at all and the text interaction doesn't work either. How did they take the money when things kicked off, telepathy? I just got a text which threatened consequences if I don't pay in so many days. That is plain insulting. Who on earth designed Plusnet's business model? A tired old monkey with a hangover?”

Posted 3 years ago

“I ordered broadband on the 2nd July and after much kerfuffle they gave me a date for connection, 11th August by midnight. It’s now the 12th and I’m still not connected. They expect me to pay them on the 24th. Cheeky beggars!”

Posted 3 years ago

“Plusnet is a scam! They take your money but don’t provide the service you paid for! You won’t be able to contact them! They are simply robbing people with immunity! And your bank won’t help you! My advice to people is to never have anything to do with Plusnet! You’ll be sorry if you do!”

Posted 3 years ago

“Customer service is non existent.They messed up my direct debit payments and then blamed the bank! Eventually they admitted fault and i was told i would be contacted to resolve the issue within 48 hrs! 72 hrs later and not a word.Absolute garbage company once youve signed up.Complete disregard for customers.Do not sign up for anything from this company.A family member is having major trouble with tbem also.”

Posted 3 years ago

“It was good years ago.not so much now”

Posted 3 years ago

«
1
2
...
4
5
6
7
8
»

Plusnet is rated 1.3 based on 396 reviews