How would you rate
Plumbing Force, Surrey
In February 2018,
I booked with Plumbingforce for an annual servicing of .my boiler which was working fine.
The engineer was at the house well over an hour made several phone calls regarding the boiler by the time he finished
The boiler which was in working order before he touched it;
1) Could not be switched on by
2)There was no hot water
3) I was told the boiler was too old and needed several parts replacing and it wouldbe cheaper to replace the boiler
He then gave me an invoice with the cost for having the boiler replaced over £3000!
The cost for the servicing came to £285, and the boiler which was working fine before he touched it now needed to be replaced
On leaving the engineer, used a testing procedure on the boiler itself to turn the boiler on he said that it would only stay on for 30 minutes at 90 degrees and the system word shut itself off, he reassured me that it was safe, and that I could leave it on and go back to work. The boiler was still going when I return home and the house, it was dangerously hot,I switched the boiler off.
The next day I contacted another company recommend to me,. The engineer carried out the annual gas service and the boiler was up and running within 20mins,no parts replaced. The engineer told me there was nothing wrong with the boiler total charge for this gas servicing £60.
I sent a letter of complaint to Plumbingforce February23rd 2018 which included full details of what happened, the plumbingforce invoices,
Along with a detailed invoice from the engineer who actually got the boiler up and running.
I did not get a reply from them, I also called them and after giving them the details I was told the manager would call me back,
Well after several calls to them
I'm still waiting for them to call me back It's now Monday 7th May 2018."
"Excellent service.Michael did brilliant job.even took old washing machine outside for us."
"Plumbing Force were asked to attend to carry out a Gas Fire Service to check that the flu was still clear and we wouldn't suffer carbon monoxide poisoning , The boys : Adam & Craig ... They were polite, clean & tidy as well as efficient. They explained what they were doing and why they were doing it and when they had completed the work they went through with us to check that WE understood how to operate the Gas Fire and that regular yearly services IF we were going to use it would be ESSENTIAL for HOME SAFETY. - they checked both the fire itself and the gas meter for any leaks and they ensured they also advised us to purchase a Carbonmonoxide Monitor IF we were starting to use the Gas Fire in this new bout of BITTERLY COLD WEATHER. - They instilled real faith in their work and in the fact that THEY WANTED the best outcome for us their customers. We couldnt have had a better experience. WE would certainly feel confident and want to offer them any other work that required GAS QUALIFIED ENGINEERS, in a world where too many people make themselves simply look good. - They really relayed to us their customers as Layman and were 100% Caring and Authentic in their engagement with us the clients. - The work must have taken them roughly 2 hours and the work was done carefully considerately and methodically. A DELIGHT to deal with them. Thank you so much Plumbing Force for having such Capable, Efficient and wonderful men working for you. So IF your looking for ENGINEERS may i recommend you to Andy & Craig of Plumbing Force they make a great team. I hope this review helps you reach a decision in who to TRUST we TRUSTED them and are extremely happy they left our GAS FIRE looking as good as new having checked all elements as well as the ducting out [despite having to stand in the inclement weather freezing to do so ]."
"Booked an engineer to come out saturday; for a gas cooker installation by 3pm got cancellation, rebooked in for today(22/1/18) for 8-12 by 1130 got call rebooked for a 2-6 by 4:30 WE called to check they were STILL coming they werent, they booked us in for tomorrow not holding out much hope!
Not very good company full of lies! Wouldn’t bother recommending AT ALL!!!"